OBJECTIVE:

To obtain a position utilizing my skillsets in a government or non-government setting.

SUMMARY OF SKILLS AND EXPERIENCE

• Experienced IT Professional with over 15 years of experience in public/private sector environments.
• Primary background within the areas of systems engineering, administration, LAN/technical support, and application packaging.
• Secondary experience within the areas of Security, Enterprise Anti-Virus/Malware Solutions, testing, Backups, quality assurance, technical writing, management, team leadership, Telecom, and Electronics Technology.
• Highly adept at installation and maintenance of hardware and software environments. Expertise in the maintenance of LAN networks.
• Recognized ability to provide effective troubleshooting support in the resolution of system problems for large user bases in a variety of environments.
• Demonstrated excellence in interacting with users across levels and different contact channels for providing troubleshooting support. Adept at preparation of documentation and performance reports.
• Innovative, resourceful and goal oriented with a proven commitment to end-user success and service.
• Confident and poised in interactions with individuals at all levels. Holds high personal standards and works consistently to achieve goals.
• Level of education equivalent to a Bachelor's Degree.

TECHNICAL SKILLS

• Operating Systems: 2008 Server, 2003 Server, Windows XP, 7, Vista, NT, ME, 98, 95, Solaris, Linux, UNIX, Mac, DOS, AS400, Novell
• Networking: DNS, WINS, DHCP, Static IP, IPX/SPX, SMTP, POP3, IMAP, VPN, RAS, ICS, NETBIOS, Securid, RSA Tokens, VLAN, FTP,T3, T1, DSL, CABLE, IFITL, Dialup,
• Ethernet, ARP, NAT, Wireless, shares, permissions, rights, mapping, UNC
• SecureID, PDC, BDC, Nodes, peer to peer, authentication, replication, mail
• servers, intranet, WAN, LAN, MAN, Bus, Star, Mesh, Routers, switches
• Email: Exchange 2007, Outlook, OWA, Lotus Notes
• Anti-Virus: Symantec, Mcafee, Norton Personal Firewall
• VPN: Cisco
• Office Management: MS Office 2003, 2007 Word, Excel, PowerPoint, Access, Project
• Telecom: Lucent Definity/Avaya, Nortel, Lyrix, VOIP, IP Phones, Blackberry, IPhone
• Hardware: Monitors, Desktops, Thin Clients, Laptops, Printers, RAM, Hard Drives, CPU,
• Network Cards, Modems, Cable Modems Scanners, Surge Protectors, Switches,
• Patch Cables, Crossover Cables, Phone Cords, Projectors, webcams, hubs,
• Video Cards, docking stations, port replicators, server racks, Dual Monitors
• SPARC
• Others: Adobe Acrobat Reader, Adobe Acrobat, WinZip, Cam Unzip, MS FrontPage,
• Macromedia Dreamweaver, Corel Draw, Photoshop, Spybot, Nero, Easy Cd
• Creator, HTML, XML, WAP, SMS, Sametime, Snagit, Kronos, Knowledge Base

PROFESSIONAL EXPERIENCE

Confidential

Federal Contractor/Title:Confidential

• CyberSecurity use software to catch bad guys.
• Work with VMware ESXI, VSphere, and VMWorkstation
• Work with client and server operating systems.
• Create batch files and scripts.

Confidential

Federal Contractor/Senior Systems Engineer

• Work in a 2008 R2 environment supporting regular and blade servers.
• Work with 2012 Servers, evaluate DISA STIGS and harden/implement against GPO and Registry.
• Utilize VMware/VSphere.
• Utilize Retina to identify system vulnerabilities.
• Use Powershell and batch scripting to automate a variety of tasks.
• Use SCCM 2012 to deploy patches and packages.
• Prepare feasibility reports for infrastructure evaluation and upgrades to very senior military officials.
• Utilize DISA STIG Viewer.
• Troubleshoot client operating systems.
• Administration of OU's, Groups, Containers, Domains, and other using Active Directory.
• Mentor junior staff.
• Work with hardware and software vendors.
• Perform other duties on a need to know basis.

United States Treasury/Bureau of Printing and Engraving/OTG

Confidential

• Worked in a 2008 R2 environment supporting regular and blade servers.
• Worked with 2012 Servers, evaluate DISA STIGS and harden/implement against GPO and Registry.
• Utilized SCCM 2012 to deploy packages and for remote functionality.
• Utilized DISA STIG Viewer.
• Basic Sharepoint Administration.
• Use DUMPSEC tool to view user permissions.
• Work with 2008 Core Servers and 2003 Servers.
• Facilitate access with CA IDM.
• Administration of OU's, Groups, Containers, Domains, and other using Active Directory.
• Create Mailboxes and change ownership of mailboxes using Microsoft Exchange 2010.
• Respond to Dell Openmanage Alerts on servers such as Poweredge r710, 2950.
• Use Powershell to automate a variety of tasks.
• Setup IIS Servers to host applications.
• Setup and testing of Citrix Xen Desktop.
• Setup of Centrix for client administration.
• Setup of SQL as a dependency for applications.
• Setup server racks.
• Use SCOM and SCCM to monitor clients and servers.
• Work with Windows 7 and Windows XP clients.
• Use Commvault for data backups.
• Utilize technologies such as I-SCSI, IIS, and SAN.
• Utilize Dell Equallogic to Administer SAN.
• Utilize Hyper-V to virtualize servers.
• Utilize Microsoft Systems Configuration Virtual Machine Manager SCVMM to manage and migrate vm s .
• Utilize Acronis for imaging solutions.

Department of Homeland Security/TSA/Elite Technical

Confidential

• Environment: DHS
• Administration of OU's, Groups, Containers, Domains, and other using Active Directory.
• Use NETIQ DRA to manage Active Directory accounts.
• Create Mailboxes and change ownership of mailboxes using Microsoft Exchange.
• Use Powershell to automate a variety of tasks.
• Create and analyze group policies.
• Utilize the Active Directory Toolkit AD Toolkit to run Administrative Tasks and queries.
• Utilize Shell Scripting to automate repadmin, dsrm, dsquery, wmic, and wmi.
• Run health checks on applicable servers.
• Utilize Sharepoint for reporting and documentation purposes.
• Reboot servers to maintain integrity.
• Train and mentor other members of my group.
• Assist lower Tiers as needed with technical issues.
• Run ADUC, ADSI, and repadmin.
• Perform other duties on a need to know basis.
• Respond to system failures based upon NETIQ Alerts and Event Viewer Logs.
• Monitor servers with Solarwinds
• Basic Anakam exposure.

Confidential

DOD Contractor/Systems Engineer

Environment: Department of Defense

Use of psexec and SCCM client actions tool to troubleshoot SCCM issues.

Evaluate DISA STIGS against GPO and Registry.

Create and Analyze Group Policies.

Engage in interforest migrations.

Familiarity with NIST standards.

Analyze application compatibility with Application Compatibility Toolkit ACT

Utilize the Windows Automated Installation Kit WAIK

User Hyper-V to virtualize Servers and Desktops.

Reimaging of Desktops using SCCM, WDS, RIS, USMT, Windows PE Tools, ImageX, MDT, Norton Ghost Console/Multicast, Acronis True Image, Sysprep, and Kanguru

Work with Active Directory and Group Policy Objects in a FISMA/FDCC environment.

Troubleshoot technical issues.

Worked with DISA STIGS.

Utilize Vmware to virtualize Servers and Desktops.

Use of Windows 7 Upgrade Advisor

Use of Enhanced Migration Experience Toolkit. EMET

Use of Remote Server Administration Tools RSAT .

Perform other duties on a need to know basis.

Confidential

Federal Contractor/Sr Computer Systems Analyst/Information Technology Field Officer/Junior ISSO

• Environment: Federal Government/Law Enforcement
• Managed a comprehensive workload that includes but is not limited to providing technical support for hardware and software in a 24x7 on-call, highly-secure environment.
• Work closely with the SOC and NOC to perform security related tasks on a need to know basis.
• Exceeded expectations by reverse engineering Group Policies and make recommendations for relaxations of such to meet mission objectives in a FISMA environment.
• Use of Active Directory to administer accounts, users, mailboxes, and computers.
• Anchors all activities for setup and support of desktops and encrypted laptops for 3000 users.
• Provides expertise and reliability in installation and setup of computer systems and peripherals such as printers, scanners at assigned locations.
• Basic Sharepoint Administration.
• Responsible for deployment of workstation images in a BigFix environment.
• Provides limited support for smart phones, such as BlackBerry, along with activation and troubleshooting of Verizon Aircards.
• Interview and mentor new team members.
• Involved with preparation of periodical reports to provide feedback to senior management on status of compliance with security requirements.

Confidential

Systems Engineer/Helpdesk Support

• Environment: Local Government/Law Enforcement
• Rendered effective troubleshooting support to users in person and over multiple contact channels in a 24x7 highly secure environment.
• Administered users remotely using Remote Desktop RDP or LanDesk and utilized Active Directory and other proprietary tools to administer users.
• Responsible for maintenance and troubleshooting of servers and provided expertise in removal of
• threats from client machines.
• Deployed workstation images and performed activation and troubleshooting of Verizon aircards.
• Utilized Mobile Asset software for inventory.
• Utilized Helpstar Ticketing system.
• Maintained an inventory of equipment that included tracking of working/non-working equipment and
• provided recommendations for cost-effective maintenance of existing equipment to reduce IT
• infrastructure costs.

Confidential

Systems Engineer

• Environment: DOD
• Responsible for setup of desktops, and laptops across multiple Military Bases in the DC area.
• Provided troubleshooting support for maintenance of network connectivity, servers and phone systems over different contact channels, as well as in person.
• Managed Basic Administration of McAfee E-Policy Orchestrator on the client side.
• Involved with setup and support of software for CAC card readers.

Confidential

Technical Support Manager/Team Lead - Support/ Helpdesk

• Environment: Organizational/Educational
• Formulated and implemented processes and procedures for providing 24x7 troubleshooting support over multi-modal contact channels, for IT Infrastructure as well as telecommunications environment.
• Provided technical leadership for network setup and support with focus on zero downtime and high levels of security.
• Analyzed requirements for new equipment and provided recommendations for cost-effective purchase of equipment, within budgetary constraints.
• Setup Symantec Endpoint Protection on Server and created/deployed custom antivirus packages for clients. Utilized Symantec Endpoint Protection to analyze and remove threats.
• Utilized Active Director to administer users/computers and provided troubleshooting support for LAN, servers and desktops.
• Utilize Iron Mountain Securesync for monitoring of backups.
• Managed the setup of Production and Test Servers along with setup of server racks, in addition to production and testing of Virtualization Servers using VMWare and Virtual PC.
• Coordinated all activities for daily backup of data, along with managing restoration of data, as per requirements.
• Tracked the resolution of trouble tickets and prepared daily logs to provide feedback to senior managers on network performance and security levels.
• Deployed workstation images using WDS, RIS, or Ghost, setup Printer Reservations and Printers and administered file permissions.
• Utilized ArcServe and NT Backup for backups.
• Split partitions using Partition maginc.
• Provided inputs for setup of smart phones for top level executives that included recommendations for
• data security.

Confidential

DOD Contractor/Application Packager/Software Tester

• Environment: DOD
• Ensured application compliance with GPO, Department of Defense DOD firewall, and Navy Marine Corps Intranet NMCI requirements.
• Imaged desktops with Norton Ghost and utilized Active Directory.
• Contributed to development and testing of software packages that included Commercial Off The Shelf
• COTS applications and Government Off The Shelf GOTS applications.
• Performed testing of various hardware and software builds for compliance with Marine Corps policy.
• Used regmon and filemon process monitor to determine application compatibility with Marine Corps build.
• Utilized Radia/Novadigm for application packaging.
• Reverse engineered permissions for applications and requested relaxation of Group Policies to meet mission objectives.
• Worked with DISA gold disk to scan for vulnerability.
• Created and author various technical documentation. Utilize various resources such as the Marine Corps Architecture Support Environment MCASE and the Integrated Solutions Framework Tools ISF-Tools .

Confidential

Systems Administrator

• Environment: Telecom
• Created and administered Active Directory and Exchange accounts for users.
• Provided troubleshooting/support for maintenance of desktops, laptops and Cisco IP phone systems.
• Monitored the performance levels of servers with focus on high network availability.
• Used Nagios to monitor servers.

Confidential

Technical Support

• Environment: Intelligence Provisioning
• Worked closely with IT staff to map and document basic network infrastructure using MS
• Visio, in addition to design of HTML and XML templates for use by USA/UK governmental entities.
• Managed a diverse workload that included desktop and laptop support, networking, upgrades and
• end-user support.
• Provided expertise in design of infrastructure and setup Windows 2003 Server, Solaris, Linux, and
• Anti-Virus Servers.
• Tested Windows based application against Unix back end and reported software bugs and populated them to Bugzilla Database.
• Virtualization using Virtual PC.

Confidential

Systems Engineer

• Administered user and email accounts using Active Directory and other administration utilities.
• Diagnosed, configured, and repaired problems with, desktops and laptops.
• Installed and supported citrix client that included limited support of citrix metaframe server.
• Provided helpdesk and remote support using VNC.