Desktop Analyst Resume Profile

Summary

Create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
Microsoft Office Assistance - Have strong familiarity with Microsoft Office applications Microsoft SharePoint - Web based document sharing program documents check-in/out on shared server Server systems - SMS, SCCM, Exchange 2010, Windows Server 2000, 2003 and 2008, several backup solutions including SAN NAS EMC NetApp and Lefthand
Virtual- Server and VDI, Microsoft, Citrix and VMware Networking Experience- Active Directory, racking and cabling of servers, familiar with TCP/IP, Ethernet 802.3 , Wireless 802.11a/b/g/n networking motoring and Cisco IOS
Hardware: 15 years of solid experience on PCs, laptops and peripherals Software Training - Assisted with training, pilot teams and testing software Printer - Set up print queues, trouble shoot printers including multi-function printers

Employment

Confidential

IT Manager / Senior Systems Administrator / Project Manager

Build and maintain a smooth operation of multi-user computer systems, including VMWare server and VDI, local area networks and Telecom.
Setting up user accounts, maintaining documentation and installing system-wide software and allocation of storage space.
Introducing and integrating new technologies into existing data center environments.
Performing routine audits of systems and software.
Applying operating system updates, patches, and configuration changes.
Backing up systems to provide data integrity
Responsibility for security and documenting the configuration of the system.
Analyzes vendor products. Make recommendations to purchase hardware and software, and coordinates installation.
Troubleshooting any problems, system performance tuning and ensuring that the network infrastructure is up and running.

Confidential

Network Admin

Maintain network infrastructure such as switches and routers, and diagnoses problems with these or with the behavior of network-attached computers analyzing system logs and identifying potential issues with computer systems.
Introducing and integrating new technologies into existing data center environments.
Performing routine audits of systems and software.
Applying operating system updates, patches, and configuration changes.
Installing and configuring new hardware and software both Virtual and physical
Adding, removing, or updating user account information, resetting passwords, etc.

Confidential

System/ Network IT manager

Ensure technology resources are managed in accord with the company's needs and priorities. Those resources include tangible investments like computer hardware, software, data and networks, as well as the staff who are hired to maintain them.
Basic management functions, like budgeting, staffing, organizing and control
Provided Pre-Sales and Post-Sales technical consulting for customers
Designed, installed and maintained Local Area Networks and Computer for small business and homes

Confidential

Desktop Analyst

Computer configuration, installation, testing and troubleshooting for Servers, networks, desktops, laptops and printers. Installed Server Hardware Software Using SMS and SCCM
Supported over 800 end users at 17 locations in 4 different States as only desktop support for this area
Utilized Peregrine ticketing system to accept, prioritize, complete or escalate work assignments continuously met or surpassed all ticketing expectations
Developed and proposed a strategy to exceed SLAs by reorganizing work flow process computer lab that improved methods to the extent that we went from 5 people doing 20 computers a day to 1 person doing over 50
Troubleshoot mobile devices including setting up Blackberries to work with servers
Appointed to various special IT projects in addition to regular duties including cost saving projects and other consolidation projects

Confidential

Infantry team leader

Served in Desert Storm as Infantry team leader in in dangerous operations that required strict adherence to safety procedures and unrelenting attention to detail
Held Secret Security Clearance
Earned 2 Army Achievement metals, 2 Army Commendation metals, Combat Infantryman Badge, Army service ribbon and Kuwait Liberation metal