Summary

• Core Competencies
• Information Technology
• Project Management
• Operation Management
• Network Administration
• Multi-Platform Networking
• Systems Integration
• Migration/Upgrades
• IT Strategy Development
• Detail-oriented, and results-driven professional, offering commendable experience in IT infrastructure with focus on, system administration and business systems analysis, technical support, and full life cycle project management.
• Served as an accomplished project manager and technical lead, with consistent project delivery success and process improvement achievement. Equipped with the ability to lead large scale technical project teams. Strong oral and written communication skills.
• Technical Acumen
• Professional Experience
• Information Support Analyst
• Information Support Analyst
• Lead Migration Specialist
• CSC Customer Support Engineer
• Support Technician
• Master Customer Service Technician
• Associate Network Engineer Information Systems
• Cheyney University Of Pennsylvania and Knowledge Solutions International Inc. KSI Pennsylvania, PA
• Windows 8, Windows 7, Windows XP, Oracle, Linux, UNIX, AIX Administration, Crystal Reports, Kronos
• Adobe Acrobat, Photoshop, Citrix, Lotus Notes, Microsoft Office 2003/2007/2010/2013, Java, SharePoint, Symantec Ghost
• LAN/WAN, POP3, VPN, TCP/IP, SMTP, FTP, WINS

• Duties consists of support of Help Desk Technology operations throughout the Einstein Network
• First point of contact for Einstein Healthcare Network in providing diagnosis and support for IS issues
• Provide instructions to users on document issues and system problems
• Support of 2000 in house and remote users
• Account Management using Active Directory, Novell Console, SMS and Single Sign On.
• Assist in account creations and account administrations for end users
• Documentation of user issues using Service Desk Ticketing Software

• Worked with Virtua Health Systems Supporting users through the deployment of Windows 7
• Duties consisted of upgrading the software for Medical Practice Management, Electronic Health and Medical Records, Health System Management, Medical Information Systems, and Imaging and Visualization on Multiple Platforms
• Account Management using Active Directory Windows Server 2008 and Password Station.
• Deployment with the use of SCCM
• Documentation of user migration
• Administration of Footprints Documentation Software

• Worked as a Windows 7 Migration Support Specialist
• Duties include seamless transition of OS including data transfer
• Use of SCCM as well as local migration
• Verification of successful transition for end users
• Documentation and scheduling of end user migration

• Render exceptional technical IT support for in house, remote, and, external customers.
• Leverage expertise in managing various platforms which include AS400 Mainframe, Midrange, Citrix Windows 7 Windows XP, Cigna Consumer, Member, Internal, and Provider websites.
• Play vital role in documenting and resolving customer issues with connectivity and navigation on various applications.
• Effectively handle an average of 40 calls daily in an high paced environment
• Administer issues of network access in a number of applications
• Served with Insight Global Staffing providing on phone and remote software and hardware support.
• Utilized adeptness and experience in troubleshooting software and hardware installation, delivering resolutions for our customers within SLA requirements, documentation of issues involving internal and external users.
• Contributed with the rollout of Internet Explorer 8 to the Cigna infrastructure using Altiris Server
• Provided support to the implementation of Incident and Change Management with the deployment of Internet Explorer 8.

• Utilized knowledge in service and repair of highly complex office products, primarily Ricoh and Canon copiers, scanners, and printers which include providing technical, mechanical, and networking solutions using Windows Server 2008 remote desktop.
• Worked extensively in setting up and installing new copiers, printers, and scanners.
• Performed all necessary manufacturer modifications and hardware or software upgrades on used equipment.
• Managed a broad range of servicing and essential service procedures, such as diagnostics as well as required maintenance on equipment.
• Oversaw territory while developing and maintaining strong customer relationships and inventory.

• Supported 1500 users on software and hardware matters.
• Administered data recovery, networking support, and break-fix as well as troubleshooting various platforms, software, and protocol issues using Windows Server 2008.
• Deployment of Microsoft Office 2010 and profile redeployment using Altiris and Symantec Ghost cast Server 8.0
• Executed PC configuration and managed application and file server.
• Delivered exceptional customer service consisted of on-site and remote support.
• Facilitated training for customer base on using software applications and process initiatives.
• Engaged in data security deployment as well as in hardware and software configurations.
• Served as administrator of Active Directory, in charge of developing accounts, setting permissions, and adding computers to the domain.
• Assistance in creating Distribution Lists using Microsoft Exchange Server
• Provided expert oversight in managing call tracking software and asset management databases.
• Contributed in streamlining user backup processes and remote troubleshooting procedures.
• Closely monitored call tracking software and asset management databases.