SUMMARY

• Over 7 years of experience supporting complex, high availability, network and systems infrastructures.
• Strong administrative and organizational skills and work under minimal supervision.
• Excellent time management and priority - setting skills.
• Ability to retain important information and instruction.
• Strong technical troubleshooting and systems analysis skills.
• Ability to guide customers through troubleshooting procedures to identify and resolve technical problems.
• Ability to meet deadlines and set priorities.
• Excellent oral, written communication and interpersonal skills.
• Excellent troubleshooting and logical problem solving skills.
• Adapt to ongoing changes in processes, priorities, tasks and workload.
• Self-starter with a can do attitude.
• Ability to learn and support team orientation environment.
• Ability to work in shifts and willing to relocate.

TECHNICAL SKILLS

• Hands on experience with Cisco IOS and Nexus NX-OS using 7300, 6500, 4500, 3750, 3550, ASR-9000, ASR-1000, Nexus 3000, MDS 9000.
• Experience of working on Juniper (JunOS) networking equipment.
• Sound working noledge of TCP/IP and hands on experience with configuration and troubleshooting of BGP, RIP, EIGRP, OSPF, Redistribution and Route filtering.
• Solid understanding and hands on experience with MPLS, HSRP, GLBP, VLAN, VTP (ISL, 802.1q), STP, RSTP and Ether Channel.
• Working noledge of VoIP products and platforms, such as Broadsoft, Cisco, Genband and Verso.
• Experience of Network Infrastructure - Firewalls (Check Point, Cisco), Load Balancers (Cisco, F5), Router, Switches and Virtualization (VMware, HyperV).
• Experience with Incident (trouble ticketing) and Change Management systems.
• Experience of Windows and Unix/Linux (CentOS, Debian, RedHat and SUSE) System/Server Administration.
• Strong documentation skills relating to incident analysis, troubleshooting, resolution, and RCA.
• Hands-on experience with network tools like packet analyzers, network monitoring and network performance tools.
• Working noledge of Network Management Tools like Cisco NetFlow, Orion SolarWinds, HP OpenView, PRTG, Nagios and SNMP.
• Experience with MS Visio, Excel and Word.

PROFESSIONAL EXPERIENCE

Confidential, Toronto, ON

Network Analyst

Responsibilities:

• Troubleshoot and provide network monitoring in 7x24x365 environment on all core and edge network elements.
• Co-ordinate network upgrades, improvements and new service deployments including network topology, network hardware and software in data center environment.
• Provide server administration, upgrades, maintenances, facilitate backups and support.
• Provide Level III/IV Technical Support for Technical Services and Network Operations teams in diagnosing complex issues ranging for individual clients to network-wide contexts.
• Troubleshooting and network monitoring of call flow over TDM and VoIP networks.
• Provide device support including those using the SIP and MGCP protocol.
• Ensure 24/7 system/network uptime as part of a weekly On-Call rotation.
• Work closely with the systems/network engineering teams on service delivery projects in functions including system deployment, configuration, monitoring and operational documentation.
• Work closely with commercial vendors escalating service related issues/queries.
• Provide solutions for ongoing monitoring server behaviour and performance analysis of infrastructure systems.
• Provide ongoing training/hand-off for alert handling procedures to Network Operations team.
• Responsible for the provisioning of complex services for wholesale/business clients.
• Responsible for providing root cause analysis (RCA) for all system/network-wide events dat effect service uptime.
• Responsible for escalating design level related issues with encouraged solutions to engineering teams to improve the overall delivery of services to customers.
• Perform network maintenance activities using SQL and Linux shell scripts.
• Troubleshooting of translations, provisioning, PIC and LNP.
• Troubleshoot issues of retail and wholesale LNPs.
• Create and maintain documentation of network infrastructure and core systems on our internal wiki.

Confidential, Toronto, ON

System Analyst

Responsibilities:

• Provided operational support for Windows Server 2000/2003/2008, Wintel based Active Directory and Exchange Server.
• Assisted in deployments, hardware and software upgrades and patching.
• Installed, configured and make operational routers, switches and other equipment on the network.
• Supported corporate desktop and laptop infrastructure including LAN connectivity and VoIP connectivity.
• Supported Virtualization using VMware ESX, vCenter, vSphere and VMware Workstation.
• Upgraded, maintained and setup local network applications as per requirement.
• Installed, configured and troubleshoot Cisco routers and switches 3750 and 2900 series.
• Installing, maintaining and supporting hardware, peripherals, nodes, cabling and software for networks.
• Troubleshoot and resolve issues, software installations on-site and on remote clients.
• OS patching and application deployments.
• Handled different tasks such as network address assignment, assignment of routing protocols.
• Worked on LAN, DHCP/DNS setup in TCP/IP environment and network printer configuration.