SUMMARY

• Works with flexibility in global technical environment and successfully communicates with cross functional teams in various geographic locations.
• Ensures organization's IT security by scanning, penetration testing, logging and monitoring.
• Works on WAN technologies like WiMAX, LTE, Circuit Switching, Packet Switching, Satellite, SONET, Cables, Dial - Up, ATM etc
• Proficient in Cisco switching technologies.
• Working on routing technologies like RIP & OSPF.
• Skilled to troubleshoot network issues and if necessary, propose recommendations for getting better service.
• Working Checkpoint firewall platforms like Tech-Titan, gateProtect & Barracuda.
• Working on "Administrative Level", insert and customize all data and information.
• Maintaining teh administrative database, customize information where required.
• Testing teh mobile apps of software under GPS and ensures passengers can work with android and ios both platform and tracking system works.
• Providing incident response, malware identification and isolation, removal while tracing method of infection, reporting on results with recommendations for prevention.
• Experienced in networks topology design, development and testing covering teh system.
• Educating clients on security issues, vulnerabilities and methods for keeping systems secure.
• Experienced engineer and assist teh organization to its highest level of performance.
• Maximize network performance by monitoring, troubleshooting network problems and outages, scheduling upgrades, collaborating with network architects on network optimization.
• Expertise in installing and troubleshooting all networks equipment including teh gateway.
• Secures network system by establishing and enforcing policies; defining and monitoring access.
• Ensure teh networks running smoothly by solving Handover problem, checking teh coverage zone.
• Prepare & submit RF report to teh Radio Frequency Department so that they could do proper tower alignment.
• Manage email, spam and virus protection.
• Develop projects from concept to completion.
• Installing & configuring computer hardware operating systems & applications.
• Talking staff or clients through a series of actions, either face to face or over phone to resolve issues.
• Troubleshooting network problems and changing teh sector of a tower if necessary.
• Diagnosing and solving all technical difficulties which include handover, device or bandwidth related problem.
• Providing procedural documentation and relevant reports.
• Provide written instructions to field engineers to repair a fault.

TECHNICAL SKILLS

Programming Skill: JAVA, MATLAB

Simulation Software: OPNET, AUTOCAD

Telecommunication System: CDMA, GSM, GPRS, UMTS, UTRAN, I-mode

Networking System: WLAN, VLAN, LAN, MAN, WAN

Protocol Skill: TCP, UDP, DHCP, ARP, PPP, SMTP, FTP, Spanning Tree

DVB system: Terrestrial, Cabling, Handheld, Satellite, IPTV

Security Algorithm: DES, Reference Monitor, One Time Pad, Feistel Algorithm, S-box, Diffie-Hellman, RSA, Digital Signature, Hash Function, Kerberos, X.509, Sliding Window, PGP, MIME

Satellite Communication System: Orbits, Celestial Mechanics, Perturbations, Noise, Space Environment, Payload, Antenna, Remote Sensing Satellite, Power Spectral Density, Pulse Code Modulation, FDMA, TDMA, Spread Spectrum, Rake Receiver, TWT, OFDM, Launching of Satellites, GPS system

Multimedia System: Digital Watermarking, Segmentation, Color Models, Coding, JPEG, DPCM, MPEG-4 & 7, MPEG-21 REL, Visual Surveillance, Rendering, Content-Based Multimedia Retrieval, Muscle Fish, Histogram, Color Clustering, 3D Multimedia, Texture Mapping, Animation, Virtual Reality, Camera Models, Perspective geometry

UTM Firewall Device: Barracuda, gateProtect, Tech-Titan

Internet Modem: Gemtech, Accton, Zyxel, ZTE, Quanta, Airstream, Mirage, I-Fi

Firewall Devices: Tech-Titan, gateProtect, Barracuda

Antivirus: Kaspersky Open Space Security, Kaspersky Hosted Security, Kaspersky Small Office Security

Training Delivery Skills: Provided training to Telenor on teh following topics: Flame, Stuxnet, Du qu, Botnet, Malware, Spyware.

PROFESSIONAL EXPERIENCE

Networks Administrator

Confidential

Responsibilities:

• Work in global environment with flexibility of time, communicate in various geographic location's cross functional teams.
• Develop policies that comply with multiply regulatory requirements simultaneously.
• Integrated ticketing and robust reporting.
• Make sure teh server is responding properly.
• Secure network by developing network access and operating anti-virus.
• Meet financial requirements by submitting information for budgets and monitoring expenses.
• Protect organization's value by keeping information confidential.
• Maintain network facilities in individual machines such as settings of personal computers with printer.
• Working in "Administrative Level" of Star Ride, USA.
• Inserting all data and information of Vehicles and Drivers.
• Maintaining teh administrative database, edit or delete information where required.
• Testing teh apps of current Star Ride Driver and Star Ride Passenger Software under GPS.
• Ensuring passengers can work with android and ios both platform and tracking system works.
• Monitoring teh Star Ride apps to unsure teh simultaneous connection of passengers and drivers through teh app.

Engineer, Technical Support

Confidential

Responsibilities:

• Find out teh root causes of technical problems & solve all assigned tickets.
• Remotely check receiver’s machine by Team Viewer Software & fix it.
• If Handover Problem occurs, give instruction to teh field engineer.
• Provide Radio Frequency report to RF Department for proper alignment of tower.
• Configuring different types of Modems.
• Work in Advanced Mode to change or fix a sector of a tower.
• Responsible for troubleshooting, diagnosing and repairing faults in Wimax RF network.
• Handle teh tasks of collecting, analyzing and reporting network performance data.
• Perform responsibilities of identifying, recommending and implementing systems and process change to improve RF network performance.
• Handle responsibilities of developing and reviewing RF network and site designs to ensure that teh design meets corporate business, technical and operational objectives.
• Provide service with extensive noledge of radio network, Internet Protocol network, satellite communications and wireless communications.
• Responsible for testing case design and execution, managing cross-functional test plan reviews and analyzing test results.
• Handle teh tasks of documenting and tracking product defects during test cases execution as well as determine root cause, where applicable.
• Perform responsibilities of assisting team and senior staff in planning, tracking and testing Wi-Fi routers and dongles.
• Check teh signal condition of teh whole coverage area and ensure good service without any interference.
• Responsible for assisting senior engineers in generating test cases and planning new functions and releases.
• Perform all other essential tasks as required.

Asst. Manager

Confidential

Responsibilities:

• Attended group meetings with various geographic locations like Germany, Hong Kong, Malaysia.
• Worked with flexibility in global technicalenvironment andsuccessfully communicates with cross functional teams.
• Protected teh intranet following IT security procedures, logging and monitoring.
• Working on "Admin Level", create and maintain teh customer and re-seller database.
• Managed Kaspersky Small Office Security and UTM Firewall Devices.
• Certifies from Tech-Titan Corporate Solution, Malaysia.
• Protect teh corporate customers from all types of internet threats.
• Regular communicating with teh resellers & monitoring teh market.
• Visit teh corporate clients to no their technical problems and provide solutions.
• Communication with teh customers & assigning resellers.
• Searching for new clients who might benefit from company products or services.
• Developing long-term relationships with clients, through and interpreting their requirements.
• Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.
• Working on after-sales support services and providing technical back up as required.
• Arranging and carrying out product training.
• Preparing reports for head office and keeping customer records.
• Making technical presentations and demonstrates how a product meets client needs.
• Coordinates closely with internal sales, sales support and service resources to align solution design with customer’s business requirements.

Networks Administrator

Confidential

Responsibilities:

• Network Architect, designing solutions including security risks, preparing technical implementation plans, providing financial projection, cost benefit analysis, completing implementations, develop and implement Disaster Recovery plans.
• Design networks topology & configure network devices (LAN, Router, Firewall Device etc)
• Responsible for communication protocols, configuration, integration & security
• Responsible for reporting all network changes, outages at Daily Change Management Meeting.
• Network connectivity troubleshooting, ping, tracert.
• Investigating, diagnosing and resolve all network problems.
• Support firewall rule sets and TEMPeffectively communicate firewall rule changes to ensure applications are capable of successfully traversing across firewalls.
• Connecting computer's LANs within teh office area.
• Installing new hardware (servers, printers, computer work stations etc) and set up user accounts and passwords.
• Fixing networks faults and planning future improvement.
• Manage multiple issues in parallel, taking responsibility for meeting SLA and updating customers.
• Day-to-day monitoring on network use.
• Proactively suggest and implement process improvements.
• Restore, recover and alter configuration, logical or physical to maintain simultaneous service.
• Works on Cloud Computing Infrastructures, VoIP, video and content delivery.
• Prioritize and manage workload TEMPeffectively.
• Works in "Admin Level", where managed all data of user account.
• Edit, add or remove data in "Admin Level" if required.
• Install, configure and maintain network services, equipment and devices.
• Monitor teh network capacity and take required actions if teh buffer is full.
• Provide teh protection from unauthorized change, diversion and inappropriate use.
• Technical analysis possessed with critical thinking and analytical skills.
• Dealing with teh public and presenting financial data and strategies with a good communication skill.
• Makes initial contact with prospective clients to uncover needs for IT Services.
• Networking with existing customers in order to maintain links.
• Produces information by formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics.
• Communicates with teh customers in person or on teh telephone and answering inquiries.
• Maintains customer confidence and protects operations by keeping information confidential.
• Prepare reports by collecting and analyzing information.
• Secures information by creating backups of teh main data base.