Customer Premises Equipment Technician Resume
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Seattle, UsA
TECHNICAL SKILLS
- Optical Network Unit Patching.
- Msag Network Patching.
- Huawei DSLAM and Tag block.
- ZTE DSLAM and Tag block.
- Alcatel DSLAM and tag block.
- Alcatel Switches E 10
- Huawei Soft Switch
- Fiber Optics Splicing.
- Telecom Access Network.
- Line Qualification Distribution.
- Maintainance Access Network.
- Wi - Fi, LAN, WAN Networking
- Ethernet, TCP/IP,DHCP,DNS.
- CCNA
PROFESSIONAL EXPERIENCE
Confidential, Seattle USA
Customer premises Equipment Technician
Responsibilities:
- Served as a Assistant Manager on Duty in the absence of the Manager and Assistant
- Handled escalated customer issues and resolved any various operational issues.
- Supported the manager wif open and honest communication and coaching of the Operations team
- Maintained strong leadership presence on the feild and served as the standard for customer services, product knowledge, and operations.
- Demonstrated knowledge of local market demands and competitors to find opportunities for business growth and development.
- Solicit customer email addresses in an effort to help grow PTCL customer database
- Accountable for Office opening and closing duties.
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