SUMMARY

• Worked on Confidential, Confidential - Coat / Packeteer and 3com products, Windows 2003/2000/NT/exchange 2000, Red hat Linux operating systems environments.
• Good experience in configuring, maintaining and troubleshooting Confidential switches, routers and firewalls.
• Hands on experience with Packetshapers, PolicyCenter and reportCenter.
• Hands on experience with VLAN, Trunks, Spanning Tree Protocol, PVST, PVST+, RSTP, Layer 2, 3 switching.
• Experience with security protocols (IPSEC, IKE, MD5 Authentication and SSL).
• Good experience in setting up network monitoring and troubleshooting tools like MRTG, SNMPC, Ethereal and Sniffer, network protocol analyzer, Load balancer BIG IP etc.
• Hands on experience and good understanding on ISDN, T1, DS3, etc
• Understanding on VOIP and Avaya PBX
• Hands on experience with Firewalls (PIX, ASA), VPN, Access List, and NAT, understanding of IDS.
• WAN Protocols: HDLC, PPP/SLIP, X.25, Frame Relay and ATM
• LAN Technologies:Gigabit Ethernet, Fast Ethernet, Ethernet and FDDI
• WAN optimization: Bandwidth management using PacketShaper
• Windows 2003, 2000 and XP
• Windows Exchange 2000/2003 and outlook 2003.
• Good Communication, Presentation and documentation skills.

TECHNICAL SKILLS

Hardware: Cisco 7200, 3600, 2600, 2500, 1700, 1600 Routers, Catalyst 6513, 4506, 3550, 3548, 3524, 2900, 1900 switches, Nexus switches, Confidential Pix firewall 515E, 525, ASA 5520, Netscreen firewall, Bluecoat PacketShaper 3500/6500/7500/10000/12000, ProxySG, Enterasys and Foundry switches, F5 Load balancer, Compaq/HP/Dell servers.

Operating Systems: Cisco IOS, Confidential Cat OS, PIX OS, Windows 2003/2000 servers and Exchange server2000/2003, Red hat LinuxRouting ProtocolsBGP-4, OSPF, EIGRP, IGRP, RIP2, RIP1 and Static routes.

Switching Protocols: ISL, 802.1X, STP, RSTP, MSTP.

Network Protocols: IP, TCP, UDP, NAT, HSRP, NTP, GRE, PPP, Frame Relay, HSRP, VRRP, CHAP, PAP, FTP, TFTP, HTTP, SSL, SSH and telnet etc.

Security: SSL, IPSEC, IKE, Static, Dynamic, Reflexive ACL, and authentication AAA - TACACS, RADIUS

IP SERVICES: NAT, DHCP, Load balancing and IP services

WAN Technologies: T1/T3, Point-to-point, DS3, Frame Relay, ISDN, MPLS.

Systems Management: SNMP, RMON, WCCP, Logging, PolicyCenter, Sniffersand fault management

Network: Documentation Visio Professional, MS Office, PowerPoint.

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Support Engineer

Responsibilities:

• BlueCoat/Packeteer PacketShaper 1400, 3500, 6500, 7500, 10000 12000 series product support.
• PolicyCenter and ReportCenter product support.
• Worked on Blue Coat ProxySg devices.
• Resolve configuration issues related to PacketShaper that users face in their complex networks.
• Troubleshoot hardware and software issues with respect to PacketShaper, PolicyCenter and ReportCenter.
• Used RightNow and Siebel CRM for product support issue management.
• Familiar with packet analysis tool such as Wireshark.

Confidential

Technical Support Engineer

Responsibilities:

• BlueCoat/Packeteer PacketShaper 1400, 3500, 6500, 7500, 10000 series product support.
• PolicyCenter and ReportCenter product support.
• Resolve configuration issues related to PacketShaper that users face in their complex networks.
• Troubleshoot hardware and software issues with respect to PacketShaper, PolicyCenter and ReportCenter.
• Recommend preferred configuration for PacketShaper based on customer’s network topology and requirement.
• Used RightNow and Siebel CRM for product support issue management. Done RMA of the faulty PacketShapers and its components.

Confidential

Network Engineer

Responsibilities:

• Troubleshooting of network related issues of Symantec corporation global Network
• Create/ modify VLANs and assign/change vlans to switch ports, create/ modify Access Control Lists, Allocate IP addresses for Servers
• Co-ordinate with Service provider for any link related issues such as link outage, errors in link etc.
• Worked on Routing protocols including EIGRP, OSPF
• Configured Confidential PIX525 and Confidential ASA devices
• Configured AAA (TACACS and RADIUS) for network devices and users.
• Worked on project for replacing Enterasys switches and Confidential Switches of two buildings with latest Confidential Cat 4506, 4507, 6506 and 6513 switches.
• Worked on network related Help Desk tickets and Incident tickets logged in Remedy CRM by NOC.
• Worked on VOIP for IP telephony.

Confidential

Network Support Engineer

Responsibilities:

• TULIP is the largest wireless based ISP in the country.
• Configured routers with routing protocols such as RIP, IGRP, OSPF and BGP.
• Configured static routes, default routes, VPN, Access Lists, NAT, VLAN, Frame Relay, ISDN.
• Supported and Monitored allover Maharashtra & Goa last mile RF links provided to different corporate using Solarwinds NMS, and MRTG.
• Implemented RADIUS and TACACS for AAA
• Troubleshoot network related issues with links on routers and RF equipments such as POP/BSR, SPR, Radwin, Infinet etc.

Confidential

Network Engineer

Responsibilities:

• Reliance Infocom is one of the largest ISP in the country.
• Implemented Frame Relay/Leased Line (E1)/ISDN/Dialup WAN links for more than 30 CPE locations.
• Clients where links commissioned and configured CPEs (Routers, Switches etc.) include Daimler Chrysler, Sandvik Asia, Thermax, Confidential Systems, Millennium Motors, Reliance Warehouse, Schneider Electric, Reliance City Maintenance Point, Avaya, KSB Pumps, Reliance Petro Marketing, ICICI ATM, Wilo AG Mather & Platt, Bajaj Auto, NIIT, Atlas Capco, Reliance General Insurance, YES Bank .
• The network equipments include Confidential 3600, 2801, 2620, 2610, 1841, 1751, 1721, 805, Juniper 2300, DAX DX-1721, DAX DXMP801, Contivity 100, Rocsys routers, Catalyst 2950, Catalyst 1900 switches, Loop Converter.
• Configurations included static routes, default routes, VPN, Access Lists, NAT, VLAN, Frame Relay, ISDN, securing networking devices with TACACS and RADIUS
• Troubleshooting network connectivity problems with routers at Head offices and Branch offices.

Confidential

Network consultant

Responsibilities:

• Implemented Frame Relay WAN for 15 remote locations.
• The network equipments include Confidential 2600, 1700, 800 routers, Catalyst 2950, Catalyst 1900 switches.
• Configured VPN (Using products such as Nortel Networks Contivity 1010).
• Wireless networking (with Linksys, D-link WAP).
• Built servers (File & Print, Web server) with Win2k and Win2k3 on hardware such as HP Proliant DL360,
• Configured different disk RAIDs (using Smart Start, Server Start, Windows 2003 based).
• Configured backup hardware and software (Arcserve).
• Migrated Windows Workstations/Laptops and User accounts to Windows XP.
• Installed e-mail system with Exchange 2000 Server.
• Configured network printing.
• Worked in team environments.
• Installed DHCP, Web and Mail Server and configure.
• Install Desktops and Laptops.
• Configure and troubleshoot network printing.
• Install Outlook and troubleshoot any mail related issues such as archiving and quota at end user.
• Take backup of data on PCs and Laptops and format.
• Troubleshoot Hardware and OS related problems on desktops and servers.
• Install Antivirus and update.
• Installed DHCP, Web and Mail Server and configure.
• Install Desktops and Laptops.
• Configure and troubleshoot network printing.
• Install Outlook and troubleshoot any mail related issues such as archiving and quota at end user.
• Take backup of data on PCs and Laptops and format.
• Troubleshoot Hardware and OS related problems on desktops and servers.
• Install Antivirus and update.