SUMMARY

• A highly proactive, motivated and dedicated IT Professional with extensive knowledge and expertise gained across a wide variety of IT functions including participating at strategic level within different organizations; expert in managing all aspects of a project to ensure on - time delivery and implementing effective solutions, whilst ensuring that all assignments are executed to the highest quality standards.
• Proven ability to create and deliver effective IT solutions tied to business growth,organizational development and systems/network optimization; skilled problem identifier and trouble-shooter comfortable and highly confident in managing systems, projects and teams in a range of environments.
• Cost Estimation and Capacity planning of Hardware and Network Resources
• Providing Consultancy for MS Server Platforms Solution
• Managing Active Directory/Exchange System Designs
• Process writing and development Handling Support Calls of local/remote users
• Installation and configuration of Servers (DC/ISA/VPN/SQL/DHCP/IVR/Call
• Recorders/OLTP) System Administration, Project and Team management, Business Continuity
• Maintain NOC as per proper Data Centre Standards
• Software/Hardware Trouble shooting and Technical Support
• Maintain Proper Connectivity of Links and LAN/WAN Liaison
• PABX, IVR servers and IP Phones Configuration (Avaya and Cisco)
• Full Command over TCP/IP suite
• Strong expertise of Microsoft Platform
• Excellent Command over IBM and DELL Hardware Platforms
• Plan, Information Security Policy and procedure, Back Office Products

PROFESSIONAL EXPERIENCE

Confidential

ICT System Administrator (Team Leader)

Responsibilities:

• Reporting directly to the Regional IT & Finance Director Regional in Abu Dhabi with overall responsibility for the Data Center
• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
• Scheduling upgrades and security backups of hardware and software system.
• Management of the ICT Department that consist five IT support staff
• Liaising with the security vendors, supplier, services provider and external resources; analyze, recommend, installing and maintaining, software security application; and monitoring contractual obligations, performance delivery and services level agreement.
• Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting
• Strategic plans for implementing information technologies.
• Completes projects by coordinating resources and timetables with user departments and
• Data center.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and structure.
• Accomplish financial objectives by forecasting requirements, preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintain quality services by establishing and enforcing organization standard.
• Maintain professional and technology knowledge by attending educational workshop
• Reviewing professional publication; establishing personal networks; benchmarking state-of-the art practices; participating in professional societies.
• Ensure project is completed within budget and on time.
• Access new opportunities, prepare proposals, manage multiple vendors, review estimates
• Managing Active Directory,2010, 2012, Exchange 2010, Database server SQL 2008, 2012,
• VPN servers, File Server, FTP Server, IIS Server, VLANs, GateProtect Firewall, Exchange Hosted with third party, and SAP Clients.
• Implement operational support standards and procedures relating to change management.
• Assists the business support services manager regarding information and technology management within the organization and make recommendations where relevant.
• Other duties relevant to information communication technology requirements within the organization.
• Managing remote locations office (Oman, Qatar, and Saudi Arabia, across the UAE cities.
• Managing more than 400 users and remote location.
• Reporting regional IT & Finance Director in UAE and Germany.

Confidential

Senior System Administrator

Responsibilities:

• Reported directly to Vice President IT Operations with responsibility for NOC/Data Center and DR Site management
• Managing MS Exchange, Active Directory, DHCP, SMTP, DNS, Web and Terminal Servers
• Propose and implement DR/BCP Plans and ensure data backups on autoloader
• Ensure server hardening and patching
• Project management, planning and cost estimation for business expansion
• Maintenance of High availability clusters for MS Exchange, AD and SQL DB.
• VLAN Configuration, Port Security and LAG Management
• Responsible for PABX configuration for VOIP and DIDs
• LAN/WAN Liaison and Firewall Management for publishing MIPs and MX Records
• Accountable for managing IT Service Delivery for the organization
• Hiring and training of IT resources and managing the entire IT team
• Providing a focus for SLA management and user satisfaction across the organization.
• Ensure high availability of information systems and 24x7 IT service deliveries.
• Ensure process adherence and pro-actively maintain service quality through rigorous change control management and acceptance into service procedures in line with business
• Ensures resources, capabilities and capacity to meet both existing and new business demand
• Provides expert problem management support to difficult, high profile technical issues
• Responsible for root-cause analysis and corrective action plans for the technical issues
• Monitoring the integration of all service delivery units and ensure the improvements
• Ensure robust tools and (where relevant) technological platforms are in place to support
• Organization’s environment to provide best services solutions
• Manages network operations to include: troubleshooting connectivity problems installing & maintaining routers, firewalls and switches with different technology adding
• Install, configure, and maintain production servers
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
• Manage remote office
• Establish and perform maintenance programs following company and vendor standards
• Reported to Director of Infrastructure with responsibility for all IT related operations including building a strategic IT plan, Building a successful IT Organization, and Project management
• Responsible for all data management, including security, integration, accessibility, reliability using a third party software for backup, “backup Exec”
• IT project management, IT asset management.
• Conducted technical research on network upgrades and components to determine feasibility, cost time, required and compatibility current system
• Responsible for data center environmental issues, and infrastructure related issues
• Implemented IT policy and procedure, Manage multiple branches
• Assisted system Administrator managing Active Directory, ISA2006, WSUS, Exchange2007, Backup, VMware Desktop & End user computing, VMware Infrastructure & Operation Data Center Environment, VMware implementation, IP Cam
• Major Project: Built maila-push Pakistan’s complete infrastructure from scratch including under floor Structured Caballing as well as Built data center with Microsoft & Linux platform Disaster Recovery Plan
• Developed IT Disaster Recovery Plan for the organization