SUMMARY:

• Application Monitoring, Application Tuning, Level I and II activities
• Technical Support and Root Cause Analysis
• Setup and Implement Production Operations using AUTOSYS, Autosys JIL scripting
• Functional Change Coordination, Release Management
• Plan, Prepare and execute Database Modification Programs
• Job Scheduling, Quality Assurance (UAT Support), Production Metrics
• Best Practices using ITIL procedures.
• Functional User Support, Business Continuity Testing, Disaster Recovery Testing
• Problem Analysis, Resolution, Documentation and Training
• Maintain platform health.
• Proficient in supporting Java based applications and its functions.
• Good at interpreting the Java code and understand the concept of business.
• Proficient in performing code releases based on Java across various platforms.
• Successful implementation of code releases and very good experience in troubleshooting and fixing the problem if any occurred during the code releases.
• Successful implementation of monitoring tools Hyperic and Logstash in Citibank projects for efficient and timely monitoring.
• Various appreciations received from client on efficient issues resolution.
• Well experienced on handling multiple client dependent teams and keeping them coordinated with bridge calls and providing detailed status summary.
• Implementation of enhancements to existing tools to save man hours spent thus helping in spend time for quality effort.
• Integral part in transition of Nokia’s integrated services to Off Shore on application support functions from Finland and Germany ahead of schedule.
• Successfully implemented Incident Management process for Nokia’s OVI services.
• Led the application support team by ensuring appropriate work flow planning, resource utilization and quality assurance during the shifts.
• Successfully trained the new recruits concisely and effectively enabling him/her to move up the learning curve within a short period.

TECHNICAL SKILLS:

Languages: Java, Shell Scripting

Server Technologies: Weblogic, Tomcat and knowledge on Websphere.

Operating Systems: UNIX, Linux, Windows

DB Support Utilities: SQL, SQL Developer, Squirrel

Data Base: Oracle, My SQL and knowledge on Sybase and DB2

Job Schedulers: Autosys

Middleware Technologies: Tibco, IBM MQ

Version Control Tools: SVN

Monitoring Tools: Hyperic, Logstash, Nagios

PROFESSIONAL EXPERIENCE:

Confidential, Buffalo, NY

DevOps Engineer

Technologies: Autosys, Tibco, MQ, Java, SQL, Hyperic, LogstashOperating System: UNIX

Responsibilities:

• Implementation of tools like Hyperic and Logstash across applications to reduce manual effort and improvise the system monitoring
• Implementation of enhancements to existing tools to save man hours spent thus helping in spending time in quality effort.
• Main point of contact for all Operational related issues for the Data distribution application.
• Extensive implementation of Hyperic tool for monitoring the application by creating necessary shell scripts to obtain the result of the services.
• Generating monthly reports and perform analysis thus to provide dev team with the ongoing problems and provide requirements for the future fixes.
• Coordinate with SA team on infrastructure level issues and work closely with them and being instrumental on fixing the same.
• Coordinate with Database team on DB level issues and perform analysis of DB generated reports like AWR for oracle, ASU for Sybase and provide feedback on the used application with artifacts.
• Well experienced on handling multiple client dependent teams and keeping them coordinated with bridge calls and providing detailed status summary.
• Implement Shell scripts in unix to keep the system monitored for extensive tasks on high priority activities.
• Creating handy tools in Java and UNIX in order to override manual tasks.
• Co - ordinate with multiple clients.
• Sound knowledge on IBM’s MQ systems and its concepts.
• Working experience with IBM MQ configuration message flow and the acknowledgement concepts that are used in the integration of application.
• Deploy the applications using Jenkins tool following proper change management process.
• Analyzing the existing setup and providing information back to developers on the bugs and fixes for future enhancement of the application.
• Successful implementation of code releases and very good experience in troubleshooting and fixing the problem if any occurred during the code releases.
• Theoretical knowledge on an application migration to MongoDB.
• Active participation on setting MMS monitoring system for Mongo DB with co-workers.
• Knowledge on theoretical concepts of Mongo DB.
• Active participation in the releases and provide necessary support on issues.
• Performed successful code implementations using auto deploy (uDeploy) tool built on Jenkins.
• Acquire complete technical/business knowledge on the application.
• Take over the complete charge of major incidents and troubleshoot for the cause.
• Providing technical assistance to the team members on the major incidents.
• Implementation of technical training program for relevant technologies and attend the same to gain complete knowledge on all the applications.
• Providing information and updating of progress on all major incidents to the client without breaching SLA.

Confidential, Jersey City, NJ

OnShore Team Lead

Technologies: Weblogic, Autosys, Tibco Operating System: UNIX Database: Oracle, MySQL, DB2, Sybase

Responsibilities:

• Main point of contact for all Operational related issues.
• Active participation in the releases happen for enhance of the applications.
• Implementing Incident management process across all the applications supported
• Providing technical assistance to the team members on the major incidents.
• Involved in maintaining the team allotted for supporting the applications by bridging the gaps and making them healthy.
• Oversee and drive functional knowledge transfer to the team.
• Implementation of technical training program for relevant technologies to the whole team and attend the same to gain complete knowledge on all the applications.
• Well experienced on handling multiple client dependent teams and keeping them coordinated with bridge calls and providing detailed status summary.
• Active participation in the releases and provide necessary support on issues.
• Acquire complete technical/business knowledge on the application.
• Provide management with consolidated progress of shifts on weekly basis.
• Maintenance of necessary documents for the services supported.
• Participation on the report generation of services supported to the management.
• Involvement on the resource planning and quality related information for the account.
• Providing information and updating of progress on all major incidents to the client without breaching SLA.

Confidential

Team Lead

Technologies: Weblogic, Autosys, Tibco Operating System: UNIX Database: Oracle, MySQL, DB2, Sybase

Responsibilities:

• Main point of contact for all Operational related issues.
• Active participation in the releases happen for enhance of the applications.
• Implementing Incident management process across all the applications supported
• Acquire complete technical/business knowledge on all the applications supported.
• Take over the complete charge of major incidents and troubleshoot for the cause.
• Providing technical assistance to the team members on the major incidents.
• Involved in maintaining the team allotted for supporting the applications by bridging the gaps and making them healthy.
• Oversee and drive functional knowledge transfer to the team.
• Implementation of technical training program for relevant technologies to the whole team and attend the same to gain complete knowledge on all the applications.
• Provide management with consolidated progress of shifts on weekly basis.
• Maintenance of necessary documents for the services supported.
• Participation on the report generation of services supported to the management.
• Involvement on the resource planning and quality related information for the account.
• Providing information and updating of progress on all major incidents to the client without breaching SLA.

Confidential

Service Operations Engineer and Shift Manager

Technologies: Weblogic, Oracle RAC, IPlanet, Jboss, eJabbaerd, Remedy, HP OpenView Service Desk, Nagios, Tivoli and Keynote.

Responsibilities:

• Implementing Incident management process across all different services provided by Nokia.
• Acquire complete technical/business knowledge on all the applications supported.
• Take over the complete charge of major incidents and troubleshoot for the cause.
• Providing technical assistance to the team members on the major incidents.
• Oversee and drive functional knowledge transfer to the team.
• Implementation of technical training program for relevant technologies to the whole team and attend the same to gain complete knowledge on all the applications.
• Assist leads on new service line transitions like training, reviewing documentation etc.
• Provide management with consolidated shift progress at completion of shift.
• Maintenance of Wiki pages for the services supported.
• Participation on the report generation of services supported to the management.
• Assigning equal load to all members in the shift, for achieving 100% completeness.
• Outage communication and updates on the progress for all major incidents to the stake holders without breaching SLA.
• Main point of contact for all Operational related issues.

Confidential

Application Support Engineer

Technologies: Weblogic, Iplanet, Websphere, HP OVIS and OpenView Service Desk UNIX and Solaris Oracle

Responsibilities:

• Resolving production issues by driving bridges with the co-ordination of other support groups.
• Troubleshooting the root-cause of the issues on production and testing environments.
• Work on co-ordination with Development teams during implementation and code push.
• Working during weekend maintenance activities and patch releases on production servers.
• Worked on the Portal applications and administration which were converted into WAS 6.0
• Key user at the time of releases and configuration changes in the application

Confidential

Application Developer

Technologies: Java (Servlets, Jsp s and JDBC) using Tomcat Server Operating System: Windows Database: My SQL

Responsibilities:

• The main aim of this project is computerization of Vendor, Client and Employee details of Hardware Dealer. This process includes the activities such as maintenance of hardware stock details, quotations, orders, and bills.
• It is a tedious job to maintain all the details manually and an option of automating the system will reduce load in a long term. This system reduces the time complexity and the expenses. Whole transaction of the system mainly depends on the four modules Vendor, Client, Employee and Administrator.
• This system compares the hardware items price list of the vendor. Administrator deals the required parts from the vendor and maintaining the vendor details with the help of database and controls it with the help of system control panel.
• This system maintains all the details of hardware items, price list, vendor details, client details and hardware team personal information. The entire application strives to achieve user-friendly operations, which need to be in a self-learning mode for the end user.
• Overall System provides all the functional standards of proper menu based navigation within the environment, which makes it possible for the users to have a smooth flow and ease in operation while working under the environment.
• This project is implemented in Windows operating system, which is more recommended these days. Front end is developed in Jsp’s and Html and back end is MySql with Servlets.

Confidential

Application Developer

Technologies: Java (Servlets, Jsp s and JDBC) using Tomcat Server Operating System: Windows Database: My SQL

Responsibilities:

• EMS (Employee Management) system is the package that we developed to keep track of the employee database. This system mainly has two modules Administrator and Employee.
• Administrator can retrieve or add new employee information, see salary details and employee can see his or others information by his id no. Even he/she has the facility to upload resume and contact details.