SUMMARY:

• Exchange Architect with over 12 years of IT and 8 Years overall experience in Microsoft Infrastructure Technology.
• Currently working as Solution Architect for providing IT infrastructure solutions on technologies like Office 365, MS Exchange, Skype for Business, Lync, System Center, Active Directory, VMware, Hyper - V, Windows Server, Networking, Quest and Binary Tree Migration tools.
• Good Experience in Design and Implementation of latest Microsoft technologies like Hyper-V, Active Directory, Exchange 2013, Skype for Business, Lync 2013 with Enterprise Voice.
• Experience in Implementation and Migration of UC technologies Skype for Business, Lync 2010, Lync 2013, Exchange 2013 and 2010 Active Directory 2003, 2008 and 2012, System Center 2012 and Blackberry 5.0.
• Experience in Design, Implementation and support of Quest and Binary Tree for Notes to Exchange and Exchange to Exchange Migration.
• Experience in Messaging L3 support for over 3 years in Exchange 5.5, 2000, 2003 and 2007, Blackberry 4.1 and 5.0, OCS 2007 and LYNC 2010, Symantec EV 8.0 & 9.0, Windows server 2003, 2008 and 2008R2.
• Experience in Microsoft PSS level Troubleshooting for 1 year of Exchange servers 5.5, 2000 and 2003.
• Experience in Design and Implementation of VMware vSphere 5.0 and 5.1 and Hyper-V 2.0 and 3.0 Virtualization Environments.
• Experience in Implementation of P2V and V2V Migrations using SCVMM 2012, VMware Converter and PlateSpin tools.
• Experience in Implementation of Group policy, Patching, Security updates and Microsoft Security hardening for Windows servers.
• Worked in the BPO industry for more than 2 years on Desktop support, Wireless Networking and ISP related issues.
• CCNA certified instructor providing for CCNA courses and maintenance of Cisco lab infrastructure in the institute.

TECHNICAL SKILLS

• Windows 2003, 2008/R2, 2012/R2 Servers, Active Directory, DNS, DHCP, CA and Terminal Services
• Microsoft Exchange 5.5, 2000, 2003, 2007, 2010 and 2013
• Microsoft Cloud Azure AD and Office 365
• LCS 2005, OCS 2007/R2, Lync 2010, Lync 2013 and Skype for Business
• PSTN Gateways and SBA like Audiocodes, SONUS and Sangoma.
• Windows 2012 R2 and Exchange 2013 Powershell Commands and Scripting
• Quest and Binary Tree Migration tools like QCMN, QNME, BT E2E, CMT for Coexistence and Exchange.
• Virtualization tools like VMWARE, HYPERV, PlateSPIN, Disk2VHD and SCVMM 2012/R2.
• Loadbalancers and Reverse proxy solutions like Trend micro Web Security, ISA, WAP, F5 and RADWARE.
• Security Solutions like Fortigate, Checkpoint, Symantec End point manager, Trend micro deep security scan, Arc Sight.
• HP Rack and Blade servers, Virtual Connect Flex fabric and HP SAN
• Microsoft Security SCM and MBSA tools
• System Management tools like vCenter, SCVMM, SCCM, SCOM and DPM
• Blackberry 4.1, 5.0 and Active Sync Mobility solutions
• Symantec Email Archival and E-Discovery Software EV 8.0 and 9.0
• CISCO and HP Networking Switches and Routers
• Tools:Remedy, KANA, HP Service desk, Exchange and Lync Sizing calculators
• Databases/Tools:MS SQL 2008 and 2012
• Operating Systems:Windows NT, 2000, 2003, 2008/R2, 2012/R2, Windows XP, 7, 8 and 8.1
• Protocols: SIP,H323, H.264, RTP, TLS,STUN, TURN, ICE,SMTP,XMPP,SAML,G.711,G.712

PROFESSIONAL EXPERIENCE

Confidential, IL

Sr. System Admin/Exchange Architect

Responsibilities:

• Worked as solution Architect for the design of Exchange 2013 and Lync 2013 in HP cloud forest.
• Created the design and migration documents for Exchange and Lync 2013.
• Provisioned the VMs for Exchange and Lync 2013 in HP cloud.
• Implemented POC environment to implement Exchange 2013 and Lync 2013 and showcase the migration of Exchange using Binary Tree E2E tools.
• Implemented Exchange 2013 CAS and Mailbox Servers in the HP cloud forest.
• Implemented BT Smart DirSync tool to sync mail enabled objects from Exchange 2010 to Exchange 2013 forests.
• Implemented the E2E tool servers in the new environment and configured to migrate the exchange mailboxes from Abbott Forest to HP cloud forest.
• Worked as a Migration lead for team of 10 members to oversee and assist with migration of 30K mailboxes from Exchange using BT E2E tool.
• Migrated Shared and Conference mailboxes from Exchange using BT E2E tool.
• During the time as Migration lead resolved Migration and Server support escalation issues.
• Implemented Lync 2013 Front end and Edge servers in the HP cloud forest.
• Implemented Enterprise voice with PSTN gateway integration with Sonus GW for few sites and also location based routing for India site.
• Provisioned users on Lync 2013 for IM/Presence, Conference and Enterprise voice functionality
• Implemented Persistent Chat servers and tested the group chat functionality for few users.
• Implemented Mobility and Skype Federation on the Edge servers.
• Implemented Skype for Business in POC and also displayed the Migration process from Lync 2013 to Skype to Business Environment.

Environment: Windows 2012R2 Server Operating System Exchange 2010 and Exchange 2013 Messaging Servers Binary Tree Smart DirSync and E2E Complete Migration tool Lync 2010 and Lync 2013 Communication Servers Skype for Business Server Sonus 2000 Gateways

Confidential

Sr.System Admin/Exchange Architect

Responsibilities:

• Worked as Solution Architect for Exchange and Lync to provide solution proposals and estimates to RFPs.
• Worked as Technology consultant to implement Exchange 2010, 2013 and LYNC 2010 and 2013, Office 365, Windows 2008 R2 and 2012, System center 2012 SP1 for VMM to create private cloud, SCCM, SCOM and DPM, vSphere 5.0 and 5.1, HP Converged infrastructure products like Blade servers, Storage and Networking, HP Cloudsystem.
• Worked as Wintel L3 Support resource for Metro Rail Company in Hyderabad. The role and responsibilities were to provide escalated support to Windows servers, Hyper-V, AD, DNS, DHCP, Exchange 2013 and Lync 2013.
• Implemented Test lab project for the team with AD 2008R2 and 2012R2 installation and Configuration, Exchange 2007, 2010 and 2013 Installation and Cross Forest Migration using Native and Binary Tree E2E Tools, OCS 2007R2 and Lync 2013 Installation and Migration of Contacts.
• Worked as Tech lead for Large Migration project to migrate 30k mailboxes from Exchange 2010 to Exchange 2013 cloud using Binary tree E2E tool
• Worked as L3 Support Engineer to resolve complex issues regarding Exchange 2007 and Lync 2010 for a Manufacturing company in India.
• Completed a Lync 2013 EnterpriseVoice project for Investment Company in POC and demonstrated voice integration with Audiocodes, Sonus and Sangoma Gateways. Also Implemented LBR successfully for PSTN calls to be compliant with TRAI in India.
• Completed Hyper-V Virtualization and Datacenter Consolidation Project for Bank in India. The project was designed and implemented along with pilot P2V migration of Banks Physical servers successfully migrated to Virtual server within deadline. Also working to design and implement DR, SCOM, DPM and MS Private Cloud for the customer.
• Completed Virtualization consolidation project by implementing Vsphere clusters on HP Converged infrastructure and successfully migrated 30 servers from P2V and V2V migration using VMWARE and PLATESPIN VM Converters.
• Completed Notes to Exchange migration design and implementation for 13K users using Quest QCMN and QNME migration tools
• Completed Exchange Interorg migration for 4K users using QMM for AD and Exchange migration tools.
• Worked on Sametime to OCS and Lotus notes to Exchange migrations using Qwest migration tool
• Worked as Deep Tech Support (DTS) Engineer supporting world largest Pharmaceutical Company with more than 350 Messaging servers globally.
• Started with Project in Transition phase for messaging and was Tech lead to clear the backlogs of more than 400 tickets.
• Supported various technologies in Messaging Project like Exchange 2003 SP2, Enterprise vault Archiving and E-Discovery, Blackberry, NetIQ, Automailer, LCS 2005, Proofpoint, Trend Micro Scanmail, McAfee Groupshield, HP Storage and Server Hardware, Symantec IM Manager, Windows 2003 SP2.
• Worked in several teams in tenure of 19 months in current project like Tech Lead for Backlog tickets, DTS IM Engineer, Change Management, Problem and Capacity Management, LCS Tech owner.
• Daily Operations included Handling Elevated Incidents from L1/L2, Major Incidents and Outages, RCA analysis and Problem management, Submitting Change requests, Weekly Tickets review for LCS, Attending Daily and Weekly Tech and OPS calls, Working capacity projects for Exchange servers and preparing Monthly reports for Capacity work and LCS shared with HP Management.

Environment: Vmware and Hyper - V Virtualization products Windows 2003, 2008R2 and 2012R2 Server Operating System Exchange 2003, 2007, 2010 and Exchange 2013 Messaging Servers Binary Tree Smart DirSync and E2E Complete Migration tool LCS 2005, OCS 2007R2, Lync 2010 and Lync 2013 Communication Servers SCVMM, SCCM, SCOM and DPM from System center 2012 Suite Quest Migration tools QCMN,QNME, QMM and Sametime migration tool Vmware and Platespin VM convertors AudioCodes 1000 PSTN Gateways Enterprise vault Archiving and E-Discovery, Blackberry 4.1 and 5.0, NetIQ, Automailer, Proofpoint, Trend Micro Scanmail, McAfee Groupshield, HP Storage and Server Hardware, Symantec IM Manager HP Open view Service desk tools

Confidential

Sr. System Admin/Exchange Architect

Responsibilities:

• Handling escalation calls for about 10 client IT Infrastructures on Windows servers and Exchange.
• Successfully implemented decommissioning of Exchange 5.5 mail servers and moved mailboxes to new server.
• Handling L1,L2 and L3 issues with mailflow on Exchange, Mapi and POP3 client connectivity issues.
• Handled issues related to SMTP, IMC connectors, Routing groups, Virtual servers, server and mailbox management, server sizing and performance recommendations, mail bounce issues, mailbox store maintenance.
• Also carried out changes in the Exchange server environments as moving the database paths to new disk drives and also rebuilding
• Monitoring mail logs and adding updates to IRONPORT MAIL Security device. Also troubleshooting mail flow issues related to Iron port device.
• Worked on Veritas backupexec softwares and troubleshooting escalated issues with softwares and IBM LTO tape drives.
• Managing about 10 Clients with Exchange Messaging systems ranging from 5.5 to 2003 and troubleshooting system critical issues.
• Worked on Trouble Tickets in HP Open view Service Desk 4.5 to update and track issue tickets.
• Implementation of Symantec system center console to manage AV updates and scanning for Systems in client’s infrastructure.
• Analyzed and documented RCA for Severity 1 calls, Created change requests to prevent/fix issues on Exchange or Blackberry servers. Worked on Problem tickets for Sev 1 and 2 calls in NetApp IT environment.
• Studied their infrastructure and documented all assets to be managed remotely.
• Also built SOP’s for various operating procedures for Exchange and Mobility.
• Studied their Incident management tools like remedy and monitoring tools like Tivoli ver 6.1 and documented how to use these for managing Messaging infrastructure remotely.
• Provided to RMC team on NetApp Exchange, mobility, and Netapp products at Bangalore to start operations.
• Active member is running technical operations for NetApp as Technical specialist handling critical Severity 1 calls mainly on NetApp clustered servers and blackberry servers.
• Handheld Escalated calls on Exchange, Blackberry, Goodlink, Windows 2003 OS and built KB’s and How to’s on various issues in NetApp IT environment.
• Invovled with Server team and storage team on various upgrade and maintenance activities to Exchange cluster servers
• Provided recommendations and carried out changes to improve performance of clusters and Blackberry servers.
• Invovled in Projects to Migrate users to new clusters, install new clusters, Blackberry 4.0 and 4.1 installation, upgrade, and user migration.
• Handheld BB and Goodlink device L2 troubleshooting.
• Monitored Tivoli for Exchange and mobility alerts and implemented parameters and events to improve monitoring process of messaging IT infrastructure
• Worked and resolved Sev 1, 2, 3 and 4 Incident tickets for Exchange and Mobility servers. Handheld Escalated tickets and managed the RMC team to clear 400 pending tickets during Pilot phase in 1 month with tickets unattended more than a year.
• Daily tasks involve overlooking operations for Monitoring, Tech support teams, analyze Breached SLA tickets, handle Sev 1 and 2 calls, escalated and business critical issues. Coordinate with Vendors like NetApp IT manager, NetApp IT onsite team, Blackberry, Microsoft, IBM for escalated support. Provide reports and resource needs to TL and Associate Program manager.

Environment: Windows 2003 and 2008R2 Server Operating System Exchange 2003 and 2007 Messaging Servers Blackberry 4.0 and 4.1 and Goodlink Mobility servers Remedy and HP Open view Service desk tools Iron Port Mail Security IBM LTO tape drives

Confidential

Technical Consultant

Responsibilities:

• Providing PSS level support to Microsoft Exchange Professional customers from July 2005.
• Supported Exchange 5.5, Exchange 2000 and Exchange 2003 versions.
• Handled Migration from exchange 5.5 to 2003, Disaster recovery, and Performance issues related to the Exchange server
• Also Troubleshooting Clustering issues with Exchange 2003 2 Node and 4 Node cluster.
• Knowledge of Active directory and DNS with windows 2003 and Windows 2000.
• Also rendered supported on latest Exchange 2003 SP2 particularly increasing the Standard Edition size to more than 16 GB.
• Worked on many issues related to Store not mounting, Services not starting or hanging.
• Worked on latest tools like EXBPA, EXPTA and EXDRA to troubleshoot and resolve complex Server related issues.
• Handled different Exchange 2000, 2003 setup issues during installation, reinstallation or
• Integration with Active directory.
• Assisted in restoring databases from different types of backups Online, Offline and Volume shadow copy.
• Used Microsoft Live meeting Remote Terminal services to view the server or the client workstations to resolve issues efficiently and most timely manner.
• Worked on 2 node Exchange cluster and setup cluster for Exchange in Virtual server 2005.
• Extending support to Microsoft customers through voice on issues relating to Wireless and Wired Routers, Wireless Notebook Adapters, Wireless USB Adapters, PCMCIA Adapters and advising customers on methodology of installing them.
• Resolving issues with Xbox play station and Xbox Wireless Adapters.
• Settling File and Printer sharing issues over Wireless as well as wired networks.
• Providing Second Level Support. Also handled Web based support e-mails.

Environment: Windows NT, 2000 and 2003 Server Operating System Exchange 5.5, 2000 and 2003 Messaging Servers Microsoft Wireless Broadband Products Microsoft Hardware devices like Mouse, Keyboard and Xbox

Confidential

Web Associate

Responsibilities:

• Ensured regular Web based support for MSN Internet Access as a chat professional and also handled email support for Columbia House, US largest online Video/DVD store.
• Worked on Tools like KANA which is an email ticketing tool and Seibel for Ticketing updates.
• Would resolve MSN Software issues or ISP connectivity issues through Chat software.
• Also implemented MSN Broadband through DSL modems for customers online.

Environment: MSN Internet Access Columbia House Online DVD store KANA and Siebel Service desk tool MSN Broadband DSL Modems Windows XP

Confidential

Technical Consultant

Responsibilities:

• Handled responsibility of providing technical support for AOL,US based ISP provider.
• Resolved many issues related to AOL ISP, Modem connectivity and also System browser issues with Internet Explorer.
• Also would troubleshoot issues caused due to AOL software installation on Windows systems.
• Handled issues related to AOL 9.0 BETA version and prepared reports on the common compatibility issues with the latest software and workarounds or solutions.

Environment: AOL ISP and DSL Modems Windows 98