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Monitoring Specialist Resume

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SUMMARY:

  • Over 13 years of IT industry experience as IT Architect, Sr. Infrastructure Consultant and Project Lead
  • Excellent verbal and written communication and problem solving skills.
  • Excellent interpersonal skills, enthusiastic, energetic, self - motivated and strong desire to learn new artifacts.
  • Committed to the highest level of professional and personal excellence.
  • Good leadership skills in the area of Project Management (ITIL, PMP) and Systems Architecture.
  • Strong working experience in industries such as Insurance, Banks, Cable Company, Oil and gas and Retailers.
  • Strong North American experience in managing and implementing environments with 50,000+ nodes.
  • Extensive command on Active Directory, Windows, Group Policy, Altiris, SMS, MOM, SCOM, SCCM, SCVMM, SCDP, WSUS, SQL, Exchange, BES, SharePoint, Clustering, Imaging and Virtualization (VMWare, Hyper-V, Virtual Server).
  • Strong knowledge of UNIX/Linux, Novel NetWare, Cisco Routers and Firewall.
  • Knowledge of NAS, SAN, iSCSI, Fiber adapters (HBA) installation, Fiber switches, Zoning and SAN management.

TECHNICAL SKILLS:

Systems Management: Microsoft SMS 2.0/2003, System Center Configuration Manager 2007, 2012 (SCCM), Microsoft Operations Manager MOM 2000, 2005, System Center Operations Manager 2007, 2012 (SCOM).

Operating Systems: Windows Server 2008, Windows Server 2003 R2, Windows 2000 Server, Windows 7 2000/XP Professional, Windows NT 4.0, AIX, Novel NetWare, Windows 9x, Sun Solaris Unix, Linux, Macintosh and DOS 6.22

Administrative applications: Active Directory Tools, Group Policy Management, Windows 2003/2000 Resource Kit Tools, Active Directory replication Monitor, User Manager for domains, Server Manager, Performance Monitor, Symantec System Center (Enterprise Edition), IBM Total Storage Manager, HP SAN, Dell EMC SAN management, HP SIM, IBM Director, Dell Open Manage and System Center Service Manager (SCSM).

Virtualization and High Availability: Hyper-V, VMWare ESX, System Center Virtual Machine Manager (SCVMM), MS Clustering, AIX Power HA, Linux GLVM, NFS, AIX GPFS and AIX HACMP.

Network and Security: TCP/IP Subnet and VLSM, Networking protocol (TCP/IP, IPX/SPX, NetBEUI, SNMP), Network Services (DNS, DHCP, DFS, WINS), VPN (PPTP, L2TP), RRAS, Routing Protocol (OSPF, RIP, RIP2, OSPF, EIGRP, BGP), Email (SMTP, IMAP, POP3), Web (HTTP, HTML). ISA 2004/2006, Juniper, MS IAS server (RADIUS), MS Certificate Server, Symantec Corporate Antivirus/Security, Authentication (EAP, PAP, CHAP, MS CHAP, Certificate, Kerberos V5), PKI, IPSEC, SSL.

Applications: MS Exchange 2000/2003, MS SharePoint 2003/2007, MS Virtual PC 2004, MS Virtual Server 2005, VMware ESX, MS Visio 2003/2007, MS Front Page 2003/2000, MS Office 2007/2003/XP/2000, Microsoft Outlook 2000/2003/2007, PC Anywhere, VNC, Windows Terminal Services, Norton Ghost, Acronis True Image, ACCPAC, Internet Information Server,Citrix Access Suite including version 4.5, XenApp5, applications streaming, 32/64 bit, Data Centre provisioning servers and virtualization.

Storage and Backup: IBM DS8300, Expansion Unit EXP3000, Hitachi SAN, Fiber networks, NAS, iSCSI, HBAs, LUN, zoning, true copy, shadow copy masking and management. TSM, Veritas backup and System Center Data Protection Manager (SCDPM).

PROFESSIONAL EXPERIENCE:

Confidential

Monitoring Specialist

Responsibilities:

  • Design and architect simple to complex infrastructure environmental solutions, including virtual server and cloud based solutions for internal and customer facing applications.
  • Develop Infrastructure Architectures as required for major systems components, based on Application Architecture and full Enterprise Architecture conformance, mindful of both strategic alignment and pragmatic solution needs.
  • Exposure to cloud computing with Amazon Web Services (AWS), Microsoft Azure, Rackspace and Python-based SaltStack.
  • Developed monitoring (i.e. SCOM) migration procedures from Toronto College Park (CPO) to Barrie Data Center (BDC)
  • Exposure to solutions for migrating applications on Windows from physical to virtual or cloud environment.
  • Work closely with project management including detailing technical details of costing estimates.
  • Follow TD architecture processes and methodology, including artifact documentation such as Architecture Blue Prints (ABP), Physical Infrastructure Diagram (PID), Infrastructure Specification Sheet (ISS), (High Level Design) HLD, SOX and PCI compliance.
  • Developed independent MP’s with custom classes, discoveries, scripts etc. and re-purpose in various SCOM environments such as staging, PROD and DR.
  • Authored SCOM sealed MPs for TD Wealth internal and external facing applications such as Easyweb, WebBroker etc.
  • SCOM MP authoring tools used were Visual Studio, Authoring toolkit, MP Studio, MP Author.
  • Worked with support teams on escalation procedures through ticketing systems such as ServiceNow, Rivermine and automation through Orchestrator.
  • Automated SCOM monitoring process by leveraging Orchestrator run books. Incorporated CMDB (CiRBA) for maintenance mode through SCOM, Omnibus.
  • Identified gaps and Integrated MOM to TEC environment with two-way event/ack flow.
  • Developed TD process based documents such as Build, Run guide for MOM to TEC installation, configuration and step-by-step procedures.
  • Tuned MOM to TEC environment and define process for event forwarding from MOM to TEC.
  • Collaborated with Bank Operations team to work on MOM upgrade projects such as migration of MOM DB to SQL2005 cluster, DCAM's upgrade to management server.

Confidential

IT Architect

Responsibilities:

  • Design and architect simple to complex infrastructure environmental solutions for mainly internal IBM customers.
  • Develop and enhance IT standards, principles, policies and guidelines and secure their endorsement by appropriate review groups.
  • Advised on matters related to enterprise IT Strategy and its development, addressing both business and IT needs.
  • Develop and manage reference architectures which define the infrastructure blueprints and roadmaps
  • Design and architect VMWare solution in a restricted boundary firewalls (BSO) environment for IBM finance (i.e. TMG/Wallstreet). Coordinate the entire procurement process for building couple x3850-X5 in Toronto and Montreal data centers build over 30 virtual servers in active passive configuration.
  • Developed IBM internal customers network oriented solutions based on the blue (internal) to red (external facing) zones or Yellow/Green zones.
  • Architect and integrate the SSO by leveraging the WebSeal and SAML for IBM connections customer.
  • Work closely with project management, operating system, network and middleware teams to ensure technical requirements are align with the business requirements, including negotiating dates for project milestones that are achievable.
  • Involved in CHS managed and customer co-managed solutions and followed IBM’s project methodology, including defining the Statement of Work (SOW), building the Solution Design Documentation (SDD) and Server Matrix
  • Mentored and trained new architects in a senior role
  • Systems monitoring management through TEM, SEA, Tivoli, SCOM.
  • Developed solution offerings on System p (780), x3850, AIX, Windows and Linux.
  • Exposure to VMWare technologies, including ESX server, vCenter. Operating systems including AIX, SuSE and Red Hat Linux Enterprise server, Microsoft Server Windows Server 2003, 2008 and 2012. IBM technologies including Websphere, Domino, DB2 and Red Hat Enterprise Linux on IBM System P, X and Z, management of storage using General Parallel File System (GPFS), Global Storage Architecture (GSA). Exposure to Double take for disaster recovery, HACMP, PowerHA and Websphere Network Dispatcher for high availability and performance.

Confidential

Infrastructure Architect

Responsibilities:

  • Worked with the operations team on tuning and stabilizing the user portal.
  • Leveraged SCOM to capture matrices and analyzed captured traces. Proposed recommendations on infrastructure.

Confidential

Windows Design Engineer

Responsibilities:

  • Design and build Windows servers, clusters, etc. on the TD Bank North Wintel migration project.
  • Worked on SAN administration, zoning, managing LUNs, volumes and installing FC HBA on host, installing HBA driver and troubleshooting storage issues.
  • Designed, tested and implemented Wintel projects for Bank North under the commerce integration effort.
  • Designed and implemented Geo cluster and IPSec policy for encryption. Patch management via Patchlink and TSM backups' management.
  • Worked on SAN configuration such as truecopy, shadowcopy.
  • Assessment of Windows XP/7/2000/2003 upgrade or migration to windows 8/7/2008/2012.
  • Support and enhanced the current Wintel Win 2000/2003/2008 infrastructure and Active Directory.

Confidential

Manager/Lead Architect

Responsibilities:

  • Conducted business and technology requirements sessions with stakeholders and prep scope and approach roadmap.
  • Designed and implemented (SCCM) for managing 1000 Wintel devices. Developed packages, configuration packs and patch management solution.
  • Performed assessment on the Windows 2003 to Windows 2008 migration and Citrix infrastructure, single farm multi-zone configuration.

Confidential

Lead Architect

Responsibilities:

  • Design and implemented SCOM infrastructure consist of multiple management groups, highly available two node cluster for SQL and RMS, dedicated reporting server and Gateway's for un-trusted zones.
  • Design and implemented SCCM infrastructure consist of dedicated central/reporting site, primary child sites per geographic locations.
  • SCOM and SCCM environment supports approx 5000 Wintel Servers globally such as North America, Europe and Asia.
  • Developed custom management pack, classes, objects for the distributed application monitoring.
  • Worked on enterprise SAN consisting of both Fiber Channel and SCSI disk arrays and Hitachi HBAnywhere for LUN masking and management.
  • Performed an assessment of Active Directory, Exchange, SQL cluster and storage on Hitachi SAN. Exposure to Exchange 2007 deployment in a SQL clustered environment.

Confidential

Architect

Responsibilities:

  • Design, architect and deployed the Patch Management solution by leveraging SMS 2003.
  • Patch solution was designed to support each instance of Exchange and SharePoint sized to support 400,000 mailboxes and 10,000 SharePoint sites.A single operations environment was expected to support the first 6 instances (or 2.4 million mailboxes and 60,000 SharePoint Sites).
  • Developed execution plan for SMS scripts and software distribution in Confidential environment. Environment composed of 2.4Million mailboxes, 60000 sites, geo dispersed clusters.

Confidential

Infrastructure Architect

Responsibilities:

  • Analyzed store technology solution and recommend best practices. Collaborated with Accenture team on deliverables such as documents, decks.
  • Participated in the service delegation, high availability and configuration management projects. Performed assessment of the Active Directory delegation for IT helpdesk. Supervised and managed the advertisement of security patches on more than 5000 desktops.
  • Involved in the decommissioning strategy of VM’s from data center. Engaged in data wiping and recovery strategies.

Confidential

Sr. Infrastructure Consultant / Manager

Responsibilities:

  • Managed various infrastructure system management projects using ITIL, MOF and MSF methodologies.
  • Designed and deployed Operations Manager (SCOM) and Configuration Manager (SCCM) for major energy retailer and major organizations.
  • Implemented several infrastructure projects that include Active Directory Migration, Domain upgrades, Exchange, SMS (OSD, BDD), MOM, Ops Manager and Config Manager.
  • Developed custom management packs of Ops manager (SCOM)
  • Build documents such as design, runbooks, operational readiness etc. during project phases.
  • Optimized and deployed several SMS and MOM implementation for large enterprise environments.
  • Performed the troubleshooting of Windows core services, DNS, DHCP, DCOM, WMI, IIS, SQL, SMS, MOM, SCOM, SCCM, TCP/IP, GPO and Active Directory etc.
  • Planned and implemented DNS infrastructure for government control board of Ontario.
  • Configured HP SAN, Dell/EMC SAN and IBM SAN for SQL cluster installation.
  • Configured HP SIM, IBM Director and Dell Open Manage to monitor hardware health of servers.
  • Delivered corporate training workshops and presentations to the senior executives of the enterprise organizations.
  • Completed several system management assessments for the large enterprise organizations.
  • Performed several active directory infrastructure assessments and provided Microsoft best practices recommendations to improve the security and stability.
  • Performed threat Assessments, Vulnerability Assessments, Privacy Impact Assessments and Security Audits for regional municipality.
  • Involved in pilot projects related to P2V or application migrations
Confidential

SMS/MOM Engineer

Responsibilities:

  • Provided technical support of Systems Management Server (SMS 2.0/2003) and Operations Manager (MOM 2000/2005) to the Premier, Alliance and Professional customers of Microsoft Corporation.
  • Assisted customers in designing and deployment of best practice of SMS and MOM
  • Resolved the customer's enterprise level typical issues via remote control through Live Meeting / WebEx.
  • Assisted the design of security patch management using SMS 2003 for the enterprise environments.
  • Implemented several projects of migration and upgrading from MOM 2000 SP1 to MOM 2005 and from SMS 2.0 to SMS 2003 for customers running more than 50,000 nodes.
  • Troubleshoot Windows core services, Web / DCOM services, IIS, SQL 2000, TCP/IP, GPO and Active directory.
  • Documented several solution objects for Microsoft internal knowledge base (KB) database.
  • Maintained 90% satisfaction from Microsoft's Premier or Alliance customers.

Confidential

Network Administrator

Responsibilities:

  • Responsible for providing technical assistance to whole RETG (Renaissance Education and Training Group) group companies
  • Developed backup strategies such as full, differential or imaging of critical data.
  • Configured VLANS and intra VLAN routings by using layer 2 switching.
  • Administered HP Net Server LC 2000r, E30, E60, E45 & 5/133LC. (On Windows NT/2000/LINUX/Novell Netware platform).
  • Managed E-mail System (i.e.MS Exchange2000 and MDAEMON) in New Horizons & NTI (National Training Institute) environments.
  • Secured data traffic by leveraging firewalls, Cisco router’s packet filtration, proxy and interlinked two domains via two-way trust relationship. IPTABLES/IPCHAINS, TCP wrappers were implemented for traffic analysis on RedHat Linux.
  • Optimized data traffic on UTP & Optical Fiber links by using bandwidth-throttling schemes.
  • Configured BIND to maintain intranet and internet based traffic routing and name resolution.
  • Configured and administer Apache, IIS (certificate services) to publish corporate website.
  • Configured and administer SQUID as a transparent proxy and with siblings.
  • Configured SAMBA to publish NetBios share for Microsoft platform based users.

Confidential

Systems Engineer

Responsibilities:

  • Analyzing, Designing and Implementation of Networks as per Customer's requirements.
  • Administering Compaq ML530, HP Servers (on Windows NT/2000 platform).
  • Installed and configured Smart Array RAID controller in Compaq ML530 series servers.
  • Implemented a routed Network by using Cisco Catalyst switches 3200 series and Routers 2500 series, also managing LAN traffic by using HP J4121A ProCurve 4000M switches.
  • Optimized security (i.e. securing E-mail & Web Transactions through PKI & PGP).
  • RIS and Citrix Meta frame management and deployment.
  • Maintaining INTRANET and EXTRANET by using a secure VPN. Analyzed sniffer traces and system performance reports (MRTG).

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