SUMMARY

• Provided project management leadership activities on a wide array of technical projects to improve organizational and technical efficiencies.
• Activities included but not limited to the management of project schedule, resources, risks, scope, and technical requirements.
• Result oriented team player with vast technological background and project management, process improvement and problem solving capabilities.

TECHNICAL SKILLS

• Computer diagnostics and repair
• Expert in Cisco Routers/Servers/Database maintenance and configuration.
• POS systems
• Skillful in PC Security systems
• Proficient in mobile devices
• Proficient in MS Office Suite
• Blueprint reading and interpretation
• DHCP/DNS/ Ethernet and Firewall proficient
• LAN/VPN/Remote access support
• Riverbed install/Configuration: WAN optimizers
• WAN/LAN technologies
• TCP/IP and OSI proficient
• Experienced in Heat Treat, Braze and Welding
• Design Rack Layout
• Active Directory 2008
• SCCM proficient
• Windows Migration (XP to 7) Enterprise
• Windows Server 2008
• CNC Machinist

PROFESSIONAL EXPERIENCE

Network Specialist

Confidential

Responsibilities:

• Provides complex technical support for Johnson and Johnson, planning and coordination for End User touch points of the distributed computer environment,including desktop, software and hardware installation, support and distribution, and remote access technologies.
• Performs analysing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
• Performs analysing, diagnosing, installation, and resolution of remote access technologies and associated problems.
• Performs analysing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfil business unit requirements.
• Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors,IT partners, and consultants in evaluating technical issues and products.
• Responsible for partnering with the business units they support to understand the business impact of support issues.
• Responsible for the analysis, design, and implementation of desktop solutions to fulfil business unit requirements.
• Responsible for the analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.
• Responsible for project analysis, design, coordination and planning for all technical components of desktop related projects.
• Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment
• Demonstrates creativity and initiative in problem solving.

System Support Specialist

Confidential, Confidential, NY

Responsibilities:

• Install, Diagnose, and maintain networking devices for over 25+ dairy farms throughout the country.
• Installation and maintenance of WIFI, printers, computers, switches, routers, Ubiquity products and Vivotek products.
• Experience with DairyComp, feedwatch, and TMR tracker
• Perform break fix for all clients via remote access, phone support or in person.

IT Support Specialist (Temp)

Confidential, Mansfield, PA

Responsibilities:

• Hands on senior level technical support for over 150 end users, both remotely, via phone and onsite for HP and SHELL Accounts.
• Implementing new updates and installing new hardware and software on systems while providing technical consultations.
• Supported networked and local printers, faxes, scanners, tablets, mobile phones and all other computer hardware and peripherals.
• Migration of windows XP to Windows 7 Enterprise.
• Asset management through remedy ticketing software such as DW.
• HP warranty replacement and ordering of systems and devices.
• Configuration of VOIP, soft phone, exchange, and MOC.
• Maintenance of servers, routers and microwave signals.
• Active Directory, SCCM and GI software.
• Demarcation Extension
• Maintaining 3 Office locations and 23 well pads throughout Pennsylvania

IT Field Support Technician

Confidential, NY

Responsibilities:

• Hands on senior level technical support, to over 200 end users, both remotely via phone and onsite.
• Implementing new updates and installing new hardware and software on systems and providing technical consultations.
• Provided systems support on Windows based applications and Citrix
• Asset management through remedy ticketing software system such as Cherwell
• Part of security team involved in password resets in Active directory and maintaining all servers and databases of New York and Pennsylvania offices including offsite compressor facilities.
• Experience in configuring Cisco automated systems for end users and vendors when calling in to the offices located in New York and Pennsylvania.
• Understanding of ITIL frameworks
• Mounting and un - mounting and configuration of servers, routers and switches.
• Configuring routers and utilizing the WAN/LAN technologies.
• Demarcation extension and building circuits for compressor Facility locations in NY and PA.
• Configured windows 2008 R2 server Itanium and enterprise.
• Build windows based operating systems
• Experience with Linux and MS operating systems
• Implementation and maintenance of electrical power circuits and equipment, control and autonomous systems, and electronic equipment used in pipeline systems and seven compressor facilities located in New York and Pennsylvania.
• PC/ Microsoft exchange data migration and configuration
• Steelhead Riverbed installation and maintenance.
• Provide Customer support for the Cornell University bookstore
• Taught other employees how to effectively operate the system for faster transactions to produce a 10/10 customer service rating.
• Constructed and provisioned the security system in the book store.

Confidential, NY

Computer Support Technician

Responsibilities:

• Provide remote, on-site and phone PC support and problem resolution to end users.
• Assess customer needs, order components, assemble computer systems, and install and configure software and peripherals.
• Repair computers to component and software level, establishing alternative repair procedures using diagnostics and utilities programs and research vendors/suppliers to obtained most cost-effective parts and components.
• Built gaming computers from scratch for over 100 users and connected infrastructures in local offices and businesses, Including server and database support/maintenance and construction utilizing WAN/LAN technologies.
• Mounted and un-mounted and installed new servers, switches, and routers
• Windows 2008 R2 server configurations
• Proficient in rack design and configuration of Cisco access points.
• Understanding of ITIL frameworks
• Experience with MAC OS including all windows OS

Wireless Consultant

Confidential, NY

Responsibilities:

• Achieved individual targets set by managers and contributed to team goals.
• Identified opportunities for development of new sales area.
• Fostered good relations with existing customers to promote new and upgraded products.
• Trained/educated both customers and fellow employees about available products. Promotions and selling techniques.
• Produced snow plow blades for most of the 50 states.
• Experienced CNC machinist
• Trained new employees and managers in all aspects of the company
• Designed new equipment to effectively and efficiently produce better product for our customers
• Proficient in blueprint reading and leading a team of 15
• Trained new employees on cellular industry and retail, enabling them to exceed sales goals.
• Effectively delivered post-sale care services, exceeding clients' expectations in a cost-effective manner.