SKILLS:

Riverbed, Riverbed Steelhead, Red Hat Linux, Confidential, Networking, Active Directory, Windows Server, Troubleshooting, Access, Outlook, Microsoft Exchange, Technical Support, Security, Network Administration, Printers, Customer Service, Software Documentation, Servers, Analysis, Payroll, OS X, Microsoft Office, Windows, Computer Hardware, Lotus Notes, Integration, PeopleSoft, System Administration, Project Management, SDLC, Confluence, Software Implementation, Software Implementation Management, Hardware Infrastructure, Computrace, MaaS360, Airwatch, Routers, Information Technology, System Deployment, RightFax, Disaster Recovery

PROFESSIONAL EXPERIENCE:

IT Infrastructure Analyst

Confidential

Responsibilities:

• Riverbed Steelhead and Fusion - Admin and dev.
• Create in path rules for best optimization across multiple sites in the USA..
• Maintaining 84% average compression rate.
• User Deployment of Riverbed Steelhead and Fusion Units to remote sites
• Use SteelFusion Core to map LUNS to edges and actively monitor commit data.
• Using prepop schedule to ensure consistent data from edge to core.
• Using pinned and unpinned LUNS for disaster recovery purposes.
• Riverbed SCC to manage QoS in path rules custom application ports and continuity of all riverbed units
• Prioritize incoming phone calls and helpdesk tickets throughout the day while on multiple projects
• VMware- Administration of Vmware and ESXi clients and hosts to go with the Confidential appliances.
• Development and administration of rightfax server for USA. Sending over 75k faxes a month.
• Zscaler- Administration and development.
• Collaborate with VIPs nationwide to create filtering rules for employees.
• Saving on average 7.5 Gb of data through web filtering.
• Complete internal network restructuring and security.
• Routers and switches- administration and configuration of HP switches
• Dell Sonicwall administration and configuration of sonicwalls for ACLs and VLANs for correct addressing and segregation of data
• Development and Administration- used for inventory management
• Proactively monitor network with Wireshark and PRTG

IT Systems Analyst

Confidential

Responsibilities:

• Found, tested, built, deployed Computrace Enterprise wide
• Tested 2 MDM solutions side by side. Using cost analysis determined which was superior for
• Middlesexwater Enterprise. Performed SDLC for MaaS360
• Planned deployment of 20 Panasonic toughbooks to field users. Worked with managers and directors to execute the plan for minimum impact to field works
• Planned and executed delivery of new third party application Oracle Mobile workforce Management for all 35 field users
• Worked with Verizon rep, planned and executed deployment of new more efficient cell phones to all 80 people
• Designed config for new Dell XPS 12, planned and executed deployment for all 19.
• Designed, planned, purchased, and executed new IT infrasture in new 5000 sq foot building.
• Worked with vendors for CAT6 runs.
• Programed new POE routers, installed first IP phones in the company.
• Consolidated 2 smaller offices into 1 over a 3 month period of time.
• Solely responsible for the total life cycle of computers, printers, tablets, air cards, cell phones, desk phones, networks, and servers at all Delaware sites (Six sites total) using TrackIT ticketing system.
• Perform cost analysis on POTS lines, cell phones, and air cards. Work with Verizon reps to change plans and equipment in order to get better cost savings.
• Work with Flowatch on data uploads to insure the XML files parse and translate an excel spreadsheet to a cloud server that stores and categorizes all of the information
• Support Oracles MWM and WAM applications.
• Connect users to SQL databases and troubleshoot connection issues for Oracle apps
• Responsible for coordinating with New Jersey Office on all Delaware activities and projects.
• Responsible for all Delaware Vendor communication.
• Responsible for all Delaware IT related Inventory.
• Conduct software training sessions.
• Develop SOPs and Knowledge Base for Troubleshooting and Emergency situations.

Systems Analyst/Engineer- Consultant

Confidential

Responsibilities:

• Performed full network analysis to find deficiencies within the network
• Made recommendations based on that assessment
• Off of that assessment redesigned and deployed their Microsoft SBS 2011 infrastructure
• Created Exchange environment
• Created route tables for outside facing appliances
• Setup DNS/DHCP with some static routes
• Built ADUC structure for 28 users and 42 objects
• Taught 1 user to be the Administrator of the domain
• Implemented IIS to monitor traffic

Confluence Admin

Confidential

Responsibilities:

• Designed, Built, and maintained Atlassian Confluence Wiki tool for NSS and all 26 newspapers around the country. This involved 30 Spaces and over 1000 pages for the Spaces. Each Space had its own security protocols. Responsibilities include administering WIKI on global scale, create users and spaces, create groups and security access, and create CSS pages for Spaces.
• Creation, deletion and move of Users and records in SalesForce.com
• Project manager for hardware at warm DR site, and CRM self - service tool.
• Support Oracle PeopleSoft.
• Troubleshooting hardware and software issues for newspaper publication accounts around the US.
• Main point of contact for company VIPs.
• Used Jira for bug and issue tracking
• Designed, built, deployed and maintained Robo help 9

Confidential

Systems Analyst/Engineer- Consultant

Responsibilities:

• As a consultant designed, built, maintained Windows 2008 server infrastructure.
• Setup ADUC for 30 users and 50 objects.
• Setup DNS/DHCP with some static routes
• Setup print server
• Taught 4 users how to maintain environment
• Implemented IIS to monitor and filter traffic
• Created Login scripts to auto map drives and printers based on login

Helpdesk

Confidential

Responsibilities:

• Performed software and hardware troubleshooting in IBM/Compaq/HP mixed environment.
• Collaborated with teams to plan maintenance outages for minimal client impact.
• Provided Level 2 Lotus notes support, rebuilt training and knowledge bases, created PowerPoint presentation for Documentum.
• Worked with SAP team to develop Help Desk script. Mapped AMAPS to SAP interface.
• Helped users to connect to SQL server for Cognos