SUMMARY

• Troubleshooting and resolving of issues and service failures in multi - domain SCOM infrastructure with 3000+ agents.
• Implementing, operating and tuning enterprise Operations Manager 2007/2012/2012 R2 systems
• Deployment and management of SCOM Gateways and certificates for multi-domain infrastructure monitoring
• Investigation of failed monitoring checks and system alerts. Identifying root cause of alerts and resolving issues
• SCOM Management packs authoring, tuning and management
• Creating custom monitors/rules for monitoring specific applications
• SQL DB and SSRS operations on SCOM-related DB servers including backups, mirroring, failover clustering
• Creating reports and subscriptions in SSRS and SCOM Reporting
• Managing email alert subscriptions using SCOM groups and email distributions lists
• Developing scripts (PowerShell) for various SCOM operations and monitors.
• OS and other software installation utilizing various tools and automation (Altiris, WDS)
• Advanced scripting in PowerShell
• Active Directory management (User accounts, Groups, OUs, GPO, etc.)
• Configuration of services (DHCP, DNS, WDS, WSUS)
• Dfs and File Share creating and management
• MS Clustering Services installation and configuration (Failover and NLB)
• Configuration and operations with SAN (iSCSI, FC)
• Virtualization technologies and management tools (Hyper-V, MS System Center Virtual Machine Manager 2007/2012)
• Other Windows Service Engineer essential tasks
• Installation and management,
• Implementing high availability configurations (AlwaysOn, clustering, mirroring)
• Backups and restores
• Creating databases, tables, views, queries, SSRS reports

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

SCOM Service Engineer

Responsibilities:

• Troubleshooting and resolving wide range of issues and service failures in multi-domain SCOM infrastructure within Protection Services team infrastructure
• Implementing, operating, tuning and troubleshooting Operations Manager 2012 R2 infrastructure components: Gateways, certificates, Management servers and databases.
• SCOM Management pack authoring, tuning and management
• Investigation of failed monitoring checks and system alerts. Identifying root cause of alerts and resolving issues
• Infrastructure monitoring and assistance in defining key service components to be monitored
• Creating custom monitors/rules for monitoring specific applications
• Managing SCOM-related DB servers including backups, failover clustering
• Developing scripts (PowerShell) for various SCOM operations
• Resolution process documentation
• General PSSE infrastructure projects and tasks
• OS and other software upgrades (Altiris, Orchestrator)
• Troubleshooting and resolving wide range of issues and service failures in SCOM infrastructure within VSO/MSDN/Technet
• Implementing, operating, tuning and troubleshooting enterprise Operations Manager 2007/2012 system solutions
• Deploying updates with System Center Operations Manager
• Investigation of failed monitoring checks and system alerts. Identifying root cause of alerts and resolving issues
• Commerce Platform infrastructure monitoring and assistance in defining key service components to be monitored
• SCOM Management packs tuning, development and management
• Creating custom monitors/rules for monitoring specific applications
• SQL DB and SSRS operations on SCOM-related DB servers including backups, mirroring, failover clustering
• Creating reports and subscriptions in SSRS and SCOM Reporting
• Alert notification management
• Managing email alert subscriptions using SCOM groups and email distributions lists
• Developing scripts (PowerShell) for various SCOM operations
• Resolution process documentation

Confidential, Redmond, WA

SCOM Service Engineer

Responsibilities:

• Troubleshooting and resolving wide range of issues and service failures in SCOM infrastructure within MS Commerce Platform
• Implementing, operating, tuning and troubleshooting enterprise Operations Manager 2007/2012 system solutions
• Deploying updates with System Center Operations Manager
• Investigation of failed monitoring checks and system alerts. Identifying root cause of alerts and resolving issues
• Commerce Platform infrastructure monitoring and assistance in defining key service components to be monitored
• SCOM Management packs tuning, development and management
• Creating custom monitors/rules for monitoring specific applications
• SQL DB and SSRS operations on SCOM-related DB servers including backups, mirroring, failover clustering
• Creating reports and subscriptions in SSRS and SCOM Reporting
• Actively monitor and prioritize tickets by their importance and service impact
• Developing scripts (PowerShell) for various SCOM operations
• Resolution process documentation
• Troubleshooting and resolving wide range of issues and service failures within BPOS standard suite: MS Exchange, SharePoint, SQL, IIS, BlackBerry
• Investigation of failed monitoring checks and system alerts.
• BPOS infrastructure monitoring and assistance with hardware fix/replacements done by datacenter support teams
• Resolving issues with customer mailboxes, access permissions, synchronization
• SQL DB backup failures investigations
• Communicate via IM and email with other BPOS support groups for fast problem resolving
• Resolution process documentation
• Actively monitor and prioritize tickets by their importance and service impact
• Diagnose and solve network connectivity issues and hardware failures

Confidential

Support Engineer

Responsibilities:

• Maintenance and break fix of resource and services, tier 1 support
• Investigation of failed monitoring checks and system alerts.
• Communicate by email with service users and other support staff.
• Document and maintain process documentation.
• Actively monitor and prioritize tickets and drive to resolution.
• Wide range of OS and software troubleshooting (IIS, SharePoint, File Share access issues, WTT)
• Diagnose and solve network connectivity issues
• SQL Server installation, initial configuration, backups, restore, database creation
• System support over KVM /IP system (Avocent, Raritan)
• File share and Dfs configurations and troubleshooting; access permissions setting
• Working with various monitoring tools (MOM, Nexus, SCOM)
• Virtual machines deployment and troubleshooting (Hyper-V, SCVMM2007); Physical-to-Virtual migration
• Processes automation (Shell, PowerShell, VBScript)
• Break/fix and issue investigations, tier 1-2 support
• Maintenance, setup, and configuration of new systems.
• Creating, managing, and deploying OS images (ASI, Hyper-V)
• Executing automated tests and reporting results
• OS/software troubleshooting for new server builds, and server configuration changes
• Server imaging/server build-out on all new server builds and server rebuilds.
• Diagnose and solve network connectivity issues
• Maintenance and configuration of KVM over IP system (Avocent)
• Storage (SAN) configurations in accordance with tests requirements (FC, iSCSI)
• Setup debugger machines (kd.exe, COM, 1394)
• Preparing lab machines and tests scheduling utilizing WTT and other tools,
• Clusters setup in virtualized environment including virtual machines deployment and cluster configuration for tests (Hyper-V, PowerShell)
• KD breaks triaging and failure reporting; provide developers and test engineers with information on kd sessions and kernel dumps (WTT, ProductStudio)
• Lab infrastructure maintenance, monitoring and management (Operations Manager 2007)
• Racking, wiring, installation and moving servers and other hardware in Data Center environment

Confidential, Redmond, WA

MS Clustering Service Lab

Responsibilities:

• Break/fix and issue investigations
• OS/software troubleshooting for new server builds, and server configuration changes
• Server imaging/server build-out on all new server builds and server rebuilds.
• Diagnose and solve network connectivity issues
• Maintenance and configuration of KVM over IP system (Avocent)
• Storage (SAN) configurations in accordance with tests requirements (FC,iSCSI)
• Setup debugger machines (kd.exe, COM, 1394)
• Preparing lab machines and scheduling tests utilizing WTT
• KD breaks triaging and failure reporting; provide developers and test engineers with information on kd sessions and kernel dumps (WTT, ProductStudio)
• Lab infrastructure maintenance and management (AD, DHCP, ADS)
• Racking, wiring, installation and moving servers and other hardware in Data Center environment
• Run pre-production tests on newly developed enterprise-level systems (Dell)
• Hardware and firmware upgrades on all server components
• Windows Server 2003/2008 installation and configurations
• Database software installation and configuration (MS SQL 2005, Oracle)
• Running stress tests in simulated enterprise environment
• Maintain services (DHCP, WSUS, RIS/WDS) in AD environment
• Scripting for automated software installations
• Servers’ hardware troubleshooting, replacements, upgrades and repair
• Servers OS rebuilt, installation and configuration
• Machines’ recovery after scheduled stress-tests
• Diagnose and solve network connectivity issues
• Maintenance and configuration of KVM over IP (Avocent)
• Racking, wiring, installation and moving servers and other hardware in Data Center environment
• Resolving hardware issues with OEM utilizing a proprietary ticketing system