SUMMARY

Detailed and highly dedicated professional interested in applying, intrapersonal, analytical, research, sales, client management, and technical skills in the IT /Networking field.

TECHNICAL SKILLS

IT - Networking: Solid knowledge and understanding of Network Fundamentals-OSI 7 Layers and TCP/IP model, Network Topologies, Subnetting, VLSM, TCP/IP suites of protocols, Cabling UTP, STP, Fiber Optics, Networking devices Hubs, Switches, Bridges, Routers, and Gateway, TCP/IP commands and utilities, IP routing, Internetworking and Network Protocols such as QOS, POE, NTP, DHCP, network management protocols such as CDP, FTP, TFTP, SNMP, security protocols such as SSH, SSL, HTTPS, AAA, IPsec, understanding of WAN/LAN and transport technologies such as Ethernet, Frame Relay and MPLS, knowledge of Proxy, Active Directory, Exchange, DNS, understanding of VPN, configuring and troubleshooting of VLANs, VTP, RIPv2, EIGRP, OSPF, BGP, using Cisco IOS Command Line Interface.

Routers: Cisco 3925 ISR, 2921, 3650, and 2620xm.

Switches: Cisco 3750, catalyst 3500s, 2900s

Security: Cisco ASA 5500, Barracuda Web Filter 410, Nomadix Access Gateway 5600, ControlNow Email

Spamfilter and Antivirus Administration:

Wireless: Meracki MR16, MR18 and MR32 APs, Core 10 GB Fiber MS420, MS320, MS220, and MX.

Servers: Exchange 2003/2008, Windows Server 2003/2008/2012, Barracuda Cloud Control Backup Server

Desktop: Imaging of Windows 8 machines utilizing Microsoft SCCM server, Windows 7 utilizing Altiris

Softwares: Opera, Delphi, MeetingMatrix, HotSos, DataVision, and Microsoft Outlook & Office Suites.

PROFESSIONAL EXPERIENCE

Confidential

Network Operations Center Engineer

Responsibilities:

• Responsible for the installation, monitoring, testing and maintenance of SONET/SDH, voice and data circuits and related transport equipment such as Cisco ONS 15454, Fujitsu Flaswave 4500, 4100es, 2400, Flash 192, Tellabs 7500, 9500 ROADM, Nortel 3800, 5200, Ciena 6500, Avanex DWDM, Overature 1400,Onitron Media Converter, as well as wiring per specifications and operational procedures, both in technical facilities as well as on customer property.
• Executed complex testing and provisioning on T1, DS0/DS1/DS3 circuits/equipment, OCN (optical circuits) and next generation services, to support both installation and maintenance activities. Accessed network equipment to include both DXC s, switches, and transport equipment, and utilized remote test systems.
• Assembled, installed, and/or tested transmission equipment channel banks, channel service units (CSU), digital service units (DSU), modems, routers, etc.
• Performed circuit testing and troubleshooting, diagnostic procedures on equipment according to published equipment standards, working in conjunction with related NOC and Engineering departments.
• Maintained new and existing circuits through troubleshooting and fault isolation techniques; utilized remote test systems to isolate and resolve customer circuit outages.
• Coordinated the testing and turn up of service with all involved providers until the customer s service is up and working.
• Provided technical support/assistance to apprentice techs either through OJT or remote technical support.
• Administered the installation and maintenance process in accordance with published guidelines and procedures.
• Updated source systems to provide accurate progress and timelines related to installation and maintenance activities.
• Used individual expertise to solve difficult technical and system problems, collaborated with field operations personnel to complete physical work that is needed in support of installation and maintenance activities, and escalate issues as needed.

Confidential

Hotel IT Manager-Network & Systems

Responsibilities:

• Identified, analyzed, corrected, and administered all LAN and WAN issues, including IPS/IDS, Cisco Meraki Wireless APs using the Meraki Cloud based Network Management Dashboard, Barracuda Web Filter & backup system, and Cisco ASA firewalls using ASDM.
• Maintained up-to-date knowledge of the Information Security industry including new threats, mitigation, tools and trends; inform management accordingly.
• Evaluated and executed application whitelisting, and URL filtering requests for IT security access.
• Responded to alerts and investigated anomalies for various Information Technology issues such as viruses, spyware, unauthorized access, etc.
• Configured, deployed and administered Cisco routers, Meraki APs, and various managed switches including Cisco, HP, Nortel, Dell, and Netgear.
• Administered and supported Exchange, DNS, DHCP, Active Directory DC (creating and modifying GPO’s), Virtualization, monitoring and remote management of software.
• Ensured that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis.
• Held responsible for the implementation, daily operation, support, integrity, and security of the technology and data (PCI compliance) that support and enable the business operations for all of ESP's clients.

Confidential

IT Analyst

Responsibilities:

• Administered Active Directory user account information including rights, security and systems groups.
• Implemented basic administration and support for cloud based VoIP telephone system.
• Maintained cloud based Exchange email accounts including creation of new users and distribution groups.
• Evaluated, purchased, installed, configured, tested, and repaired complex problems of user PC equipment and software.
• Installed and maintained Cisco managed switches including VLANS for voice and data traffic.
• Served as a primary contact and troubleshooter on PC and printer related problems and requests.
• Communicated to management on status of problems and recommend improvements to systems.
• Installed, configured and supported enterprise applications such as Microsoft Office (Outlook, Excel, Word, PowerPoint), Adobe, Java, in addition to various in-house proprietary applications.

Confidential

Network Administrator /Customer Engineer

Responsibilities:

• Configured, deployed and administered Cisco 3925-ISR, 2921 routers, and various managed switches including data and voice VLANS, WLC, Wireless Access Points, VoIP/virtual PBX servers, IP phones, desktops, laptops, printers, firewalls, software deployment, security updates and patches.
• Designed and deployed networks, and performed network IP address assignments.
• Assigned new DHCP scopes, routing protocols and routing table configuration.
• Installed, supported, and maintained network hardware and software, LANs, WANs, network segments.
• Monitored networks to ensure security and availability to specific users.
• Identified user needs, analyzed and isolated issues, and evaluated and modified system's performance.
• Determined network, system, requirements and maintain integrity of the network, server deployment, and security.
• Ensured network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Maintained network facilities in individual machines, such as drivers and settings of personal computers as well as printers, network servers such as file servers, VPN gateways, and intrusion detection systems

Confidential

Field Engineer I

Responsibilities:

• Evaluated, installed, configured, tested, and repaired complex problems of user PC equipment and software.
• Ensured that users are equipped with hardware and software that conform to the client’s requirements including PC refresh, repairing hardware and software.
• Served as a primary contact and troubleshooter on PC and printer related problems and requests.
• Communicated to management on status of problems and recommend improvements to systems.
• Supported and maintained Active Directory user account info including rights, security and systems groups.
• Performed installation, configuration, moves and upgrade tasks, and software and operating system deployments utilizing automation.
• Kept current on most recent trends and technologies, suggested improvements to bridge with other departments, and kept technical knowledge current.

Confidential

Desktop Support Technician

Responsibilities:

• Maintained, analyzed, troubleshot, and repaired computer systems, hardware and computer peripherals.
• Installed, configured, and supported Cisco SG-300 28 port Layer 3 managed switches.
• Imaged, configured, and deployed new or replacement machines and associated hardware using Microsoft SCCM server.
• Supported and maintained Active Directory user account info including rights, security and systems groups.
• Implemented basic administration support for mobiles devices, activation and maintenance and account set up for devices such as I-Phone, Blackberry, and Android.
• Performed quality checks on newly built Windows 8 machines by logging into them from a remote location using RDP from the command prompt.
• Installed, configured and supported enterprise applications such as Microsoft Office (Outlook, Excel, Word, PowerPoint), Adobe, Java, in addition to various in-house proprietary applications.
• Identified, analyzed and repaired product failures, ordered and replaced parts as needed.