Senior Systems Engineer Resume Plano, TX - Hire IT People

SUMMARY

More than 15 years of experience in the Telecommunications Industry as a Systems Engineer, combining Technical Systems knowledge.
Service and Delivery knowledge with deep Customer Support experience, technical management savvy and ambitious in learning new technologies.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Senior Systems Engineer

Confidential - Plano, TX

Responsibilities:

Remote and onsite technical support for Bell Mobility involve managing and scheduling maintenance windows for specific POC (PTT) upgrades.
Up to 40% Travel to Canada for extensive field and onsite testing of PTT configurations and mobile handset client devices include Android, iPhone 5, Samsung Rugby, RIM and Somin devices.
BIG IP (F5) configurations and Testing of security protocols for SIP signaling.
Delivered and deployed successful POC Geo Redundant system expansion to existing staging lab environment.
Technical Lead to critical upgrades including rollback and TimesTen database (SQL) backup and restorations.
Involved in critical projects including deployment and demo Kodiak POC Dispatcher Client for desktop windows XP/7 with successful customer ATP.
Aggressively create, updated test cases for customer ATP including technical grammatical improvements of related technical documentation.
Extensive troubleshooting on Call Processing (SIP), Media (RTP/RTCP) and Presence Logs with wireshark pcap log analysis on Linux ATCA platforms systems.

Senior Support Engineer

Confidential - Plano, TX

Responsibilities:

Provide installation of hardware/software (Linux), operations and maintenance activities for Kodiak Network's PTT RTX platform in addition to acceptance tests to ensure hardware installation is passed and accepted.
Customer site visits, deployments and installations of Kodiak's hardware into customer's racks/frames with minimal supervision.
Kodiak System alarms and KPI (Key Performance Indicators) monitoring.
Perform integration, field-testing of PTT handset for new upgrade releases followed by debugging PTT call flows within the call processing and presence logs.
Trouble ticket life cycle management.
Software upgrades/testing, patch releases installations and routine operational/maintenance tasks.

Customer Systems Engineer II

Confidential - Richardson, TX

Responsibilities:

Provide deployment, technical customer service and bilingual support for Confidential Network Monitoring systems of various
Interface with Confidential engineers across various departments to resolve issues and share technical and customer information.
Integration, testing, administration and troubleshooting of telecommunications hardware and software systems.
Initiated ATP projects that resulted in sound recommendations adopted by customer and entire department.

S/W Integration Test Engineer

Confidential - Richardson, TX

Responsibilities:

IT Software Lab network Ethernet routing installations and configurations for INET Spiprobe hardware and spectra protocol hardware platforms.
INET proprietary software Installation and Patch upgrades on various 2U, 12U and 14U Linux system platforms.
Maintenance and Support on SpIservers and Solaris Installations on a variety of SUN UNIX platforms.
Support INET Spectra Protocol traffic analyzer for real network traffic simulation Testing.
IT lab configurations for Ethernet and Fiber cabling as part of system engineering configurations and installations in a lab environment.