PROFILE:

Senior Platform Engineer with over fifteen years of experience in large enterprise environments, specializing in imaging, application packaging, automation scripting and software distribution. A self - starter who approaches every project in a detailed and analytical manner. A quick learner that dynamically adapts to ever-changing technologies.

SKILLS AND EXPERTISE:

Networking Operating System: Microsoft Windows Server 2012, 2008 R2 & 2003 PC Operating Systems Microsoft Windows 8 Windows 7 Vista XP Mobile

Operating Systems: Microsoft Windows Mobile 8 Apple IOS Android OS

System Administration: Microsoft Config Manager 2012, SCCM 2007 & SMS 2003 IAnyWhere Afaria 5.5, 4.5 and 4.51SP3 IAnyWhere Religent Live Connect 6.0 NetMotion Mobility XE VPN Service 7.10 Active Directory Group Policy Management AirWatch Mobile Device Management

Programming/Scripting Languages: IAnyWhere Afaria Script VB .NET VBScript Auto - It KiXtart Shell Scripting

Application Repackaging Tools: Wise Package Studio 7.3, 7.2 & 7.0 Install Shield AdminStudio LanOvation PictureTaker & Prism Deploy Windows Installer (MSI)

WORK EXPERIENCE:

Senior Platform Engineer/Enterprise Management Engineer

Confidential, Princeton, NJ

Responsibilities:

• Steady state engineering - Engineer solutions for the implementation of IT projects. Work with vendors to integrate solutions into the production environment. Document settings, create support documents and provide training for help desk on operational support of new products.
• Work with project managers on global projects with a focus on technical design, risk assessment, costs, timing and benefits.
• Work with business subject matter experts and key stakeholders to successfully integrate their solutions and objectives.
• Image Development - Create and maintain corporate PC images for Windows XP, Win 7 and Win 8 devices.
• Build base wim file using MDT 2010 and create task sequences in Configuration Manager 2012. Provide support and problem resolutions for PC images. Create remediation packages if necessary and deploy fixes, if needed via GPO or Configuration Manager.
• Mobile Device Management - Lead engineer responsible for architecture, engineering, administration and support of companywide smartphone solution for replacement of BlackBerry devices. Smartphone rollout includes implementation of AirWatch MDM SAAS solution, IOS configuration of iPhone devices, detailed system design, administration, desk side support and end-user documentation.
• Lead engineer responsible for architecture, engineering, administration and support of companywide Windows 8 image for Tablet PCs. Development includes creation of base image using MDT 2010 and creation of task Sequence using Configuration Manager 2012 SP1.
• Package/Repackage applications into MSI/MST format utilizing WISE Package Studio 7.3 for distribution through
• Configuration Manager 2012 SP1 and LANDesk software distribution solution.
• Research and propose new technologies and techniques for both hardware and software to improve customer efficiency, security and productivity.
• Develop support work instructions, set standards, and define help desk procedures and processes.
• Provide technical assistance to global operations engineering teams including.
• Delivered Mobile Device Management Solution (Airwatch) to our enterprise allowing us to enroll into production over 400 IOS phone and tablets to our clients. Solution included architecture of MDM structure, profile settings, application delivery, user enrollment and documentation for administration and end user support.
• Delivered Windows 8 tablet PC image for proof of concept testing for companywide workforce mobility initiative. Set design standard of image to correlate with our corporate Win 7 standard. Evaluated and incorporated POC feedback into image.
• Implementation of offline backup solution for remote users using Lenovo Offline Data Backup SAAS solution. Defined backup profiles, create client installer package and document setup and administration of system for helpdesk and operations engineer.

Senior Desktop Engineer/Systems Analyst

Confidential, Titusville, NJ

Responsibilities:

• Create automation and configuration scripts using VB - Script, .NET and SMS Installer for application packaging, customization and deployment.
• Package/Repackage applications into MSI/MST format utilizing WISE Package Studio 7.0 for distribution through SMS/SCCM and Religent LiveConnect software distribution systems.
• Maintain Dynamic PC imaging process (Task sequence) for JNJ standardized images.
• Interaction with application vendors sponsors and developers for gathering application requirements and testing of release software via software distribution systems. Work with submission sponsor to meet roll-out deadlines. Document requirements. Archive test plans in SharePoint.
• Identify default installation and customization settings. Document installation settings of packages. Prepare detailed test plans for package for QA testing.

Technical Analyst

Confidential, West Chester, PA

Responsibilities:

• Provided support for Confidential Field Workforce utilizing Afaria 5.5 Security Manager, Configuration Manager and Session Manager to administer Windows CE 5.0 Mobile devices.
• Supported Windows Mobile 5.0 CE devices including patching, application deployments and image deployment.
• Supported Confidential mobile device VPN service (NetMotion Mobility XE 7.10) including installation, maintenance and administration.
• Provided technical support and training to SMS\Afaria administrators including documenting installation and operational management procedures.
• Worked with the business units to implement and maintain client lifecycle management solutions that included procurement, provisioning, standard builds, patch management, security tools, asset management and disposal.
• Performed impact analysis of new business tools and develop integration processes and communication strategies.
• Managed vendor roadmaps, defined and promoted standards for end - user hardware and software solutions.
• Upgraded VPN capacity to support 13,000 field service technicals by implementing rollout of additional NetMotion Mobility servers.
• Coordinated cutover with vendor and infrastructure team. Prepared change control, cutover and backout plans.
• Developed remote deployment Windows CE Mobile Device Image utilizing .NET Compact Framework 2.0 for distribution over air to field service technicians via Afaria.

Desktop Engineer/Systems Analyst

Confidential, Lansdale, PA

Responsibilities:

• Packaged applications into MSI format for distribution through Afaria, SMS and WebInstall software distribution systems and for standard Confidential PC images using WISE Package Studio 4.5, 5.6. & 6.0.
• Developed custom installations (Scripts) for patch and driver distribution using Wise Script, VB - Script and Auto-It scripting tools.
• Provided Tier 4 enterprise support to Help-Desk and Desktop Teams.
• Identified default installation files and settings, document installation packages. Prepared detailed test plans for package testing for QA testing team.
• Interfaced with offshore maintenance packaging team. Provided technical support and guidance for packaging issues with offshore team. Mentored team members and reviewed work, if needed.
• Interfaced with package sponsor (customer) to address package prerequisites, source code issues and any missing components.

Developer/Systems Administrator

Confidential, West Point, PA

Responsibilities:

• Design and document script test plans for testing of pre - production Afaria worklist scripts in Development environment. Peer review (Regression Test) of pre-production worklist submissions by co-developers in QA test environment. Perform UAT test with submission sponsor for final approval before release into Production environment.
• Interaction with application sponsors and developers for testing of release software and data packages. Gather submission prerequisites and end-user targeting information. Work with submission sponsor to meet roll-out deadlines. Document requirements in SharePoint and/or rational ClearQuest. Archive test plans in Documentum.
• Gather and review deployment metrics for status of active production submissions. Work with Help-desk to trouble-shoot rollout issues.
• Development and maintenance of Afaria worklist scripts for data distribution and deployments of applications to remote users. Routine audit of existing worklist templates for conformity to current environment.
• Built and updated design specifications of Afaria Windows 2003 and SQL servers.
• Performed system troubleshooting and system maintenance on Afaria Windows 2003 and SQL servers. Assisted with the configuration management of the Afaria data distribution environment.

Desktop Engineer/Systems Analyst

Confidential, Mount Laurel, NJ

Responsibilities:

• Implemented and administered enterprise management tools for asset and software distribution.
• Responsible for corporate PC images 9Windows 98, 2000 and XP) including design, build and maintenance.
• Designed and implemented standards for PCs and servers including the evaluation of hardware and software, development of standardized PC images for desktops, notebooks and servers and the defining of policies and management of PCs.
• Repackaged applications into MSI format for standard images and software distribution using WISE Package Studio and LanOvation PictureTaker.
• Assisted with maintenance of KiXtart enterprise logon scripts.
• Provided Tier - III support and consulting for PC and server teams.
• Represented the Systems Architecture Group on numerous enterprise projects.
• Mentored other team members and reviewed their work.
• Re - establishment of Systems Architecture group after company divesture.
• Part of systems Architecture team which sets standards and procedures for application repackaging, client support for entire enterprise.
• Developed Windows 98, 2000 and XP Corporate Standardized Images for the migration of four combined companies previously running Windows 95, 98, and NT, that integrated over 20 PC platforms from 5 different vendors.
• Completed and initiated projects included: Windows 2003 NOS migration, Active Directory implementation, Windows XP image and migration and SMS 2003 design and implementation.

Confidential, Marlton, NJ

Senior Desktop Support Specialist

Responsibilities:

• Provided onsite assistance with troubleshooting of switches, hubs and general network equipment for local offices.
• Client - side network support and administration of Microsoft NT, Novell and Banyan Vines LAN for clients in tri-state area.
• Provided support for remote access (Concentric, Shiva), e-mail (Microsoft Exchange 5.5), mainframe connectivity and file and print services.
• Part of network cutover and office move team responsible for network migration and setup of network services in new office locations in the North East.
• Assisted Tier III with testing of PC images and software deployments.
• Successfully provided desktop support for Senior Vice President and executive staff.
• Supported over 600 end-users without supervision in the Delaware, Pennsylvania, New Jersey, and New York region.
• Participated in over 10 office relocation moves throughout the east coast.