SUMMARY:

• Over 12 years of experience in dealing with network support and IT network architecture, including configuration, optimization, and supporting network management systems.
• Dedicated network system administrator with comprehensive data and telecommunications and an experience in data network security analysis and wireless security.
• Technically savy, and a network engineer with a hands - on approach and technological mind set for designing and implementing.

TECHNICAL SKILLS

• Cisco Platforms, Firewalls, Routers, Switches
• Proficient in Introduction To Computing & IT Power.(MS Windows Vista Basic, Word, Excel, Power Point & Internet)
• Excellent communication relationship-building skills and Exceptional customer service skill
• Antivirus and spyware installation and maintenance
• Cabling Coaxial, Twisted pair, Optical fibre for different Network topologies.
• LAN, WAN, WLAN infrastructures
• Protocols: TCP/IP, DNS, DHCP, HTTP, SMTP, NTP, SNMP, VoIP
• ATM, MPLS, Frame Relay, and Metro Ethernet

PROFESSIONAL EXPERIENCE:

Confidential, New York

Head Network Engineer

Responsibilities:

• Installing data cables (Voice and Data).
• Pin pads configuration and installation.
• Installing POS systems.
• Computer installation and configuration.
• Router Configuration
• Software installation north, east and south of Nigeria
• Training of teachers and students on software in schools
• Head, South-East Zonal coordinator in software Installation and training
• Provide on-site tech support to include installation, maintenance and repairs of desk tops, laptops, and peripherals.
• Daily on site report to Technical Head/Director.
• Training students on CCNA
• Handling I/T hardwares and softwares installations.
• Training students on the use of simulators like Packet Tracer etc

Confidential

Asst. Marketing Manager

Responsibilities:

• Managed data base Team Leader handling Phone calls.
• Organized Seminars and Programmes for Students and Guardians/Parents
• Conducted and maintaining successful market strategy.
• Maintained a good customer relationship with clients.
• Student evaluationOct 2009- June 2013
• Studying in India for completion of B.Sc. in IT

Confidential

Snr. System / IT Network Engineer

Responsibilities:

• Planned IT network infrastructure with clients to ensure that the systems are tailored and comply with their requirements and needs.
• Analysing Bandwidth to clients using a bandwidth analyser.
• Implemented IT network projects: Installed, configured and maintained network services, hardware systems and peripheral equipment/devices.
• Supervised IT team throughout the design, configuration and maintenance phases of new wireless hardware and software.
• Investigated and resolved hardware and software issues in LAN/WAN
• Administered servers and server clusters - Managed system back-up, database and restored protocols.
• Performed network QA test, executed system analysis and troubleshooting in order to resolve problems on servers, workstations and other network devices.
• Monitored the network performance regularly to improve performance and functionality.
• Monitored network/software security - Controlled access to the IT network and updated security programs as a part of the security procedure.
• Architectural design and building new infrastructures for clients.
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
• Monitored wireless networks for efficiency and maintenance issues.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
• Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Supervise complaint ticketing system and follow timely resolution of all work orders
• Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
• Recommend and apply solutions, including on-site repair for remote users
• Wireless Security Protocols WEP, WEP, WPA, WPA2, 802.11g,b,n,etc
• Provide on-site tech support to include installation, maintenance and repairs of desk tops, laptops, and peripherals.
• Configuring wireless Radio (Motorola Canopy) for point to point/Multi-point etc.

Confidential .

Snr. System Administrator

Responsibilities:

• Maintained and repaired systems on network of different operating systems
• Installs new hardware and maintains existing hardware.
• Supports and maintains user account information including rights, security and systems groups
• System hardware and software end user support including Network connectivity, Windows 7 and XP clients, Lotus Notes, Norton Antivirus, and Microsoft Office.
• Respond to IT incidents and requests received from Remedy tickets escalated from the Service Desk.
• Applied and implemented software on operating system
• Interact with clients and utilized excellent human relation and interpersonal skills
• Network security
• Performed ability to plan, organized & implement network priorities
• Route telephone calls and assisted clients/customers with network connection issues.
• Managed financial transactions and accounting issues.
• Maintained good customer relationship within and outside the business organization.

Confidential

System Administrator/Help Desk

Responsibilities:

• Maintained good customer relationship within and outside the business organization.
• Server Administration.
• Performed LAN/WAN configuration.
• Repair and replace hardware with software installation.
• Assist in daily inventory, cash flow and financial income.
• Oversee daily operations on duty post.
• Demonstrated ability to provide user support by means of remote access tools
• Managed VoIP Solutions, VoIP Phone Systems - Configuration / Installation / Support, supporting VOIP network in a Cisco centric Network.
• Documented success in responding all inquiries and tickets in a timely manner
• Troubleshoot and maintain all of Continuum health partners' networked Dell, Cannon, Xerox, and HP (Printers and Scanners) on Windows 2003 Print Server.
• Respond to IT incidents and requests received from Remedy tickets escalated from the Service Desk.