Profile

Diligent, self-motivated, highly skilled professional with 17 years of IT management experience. Known for going down the road others find to challenging or risky in order to get the job done. Unique ability for devising and implementing innovative solutions and processes to resolve complex IT, Network Security, Network Administration, Helpdesk, and Telecommunications issues. Extremely competent at taking the lead role in vital and complex projects to improve systems or create new corporate requirements. Exceptional ability to improve business functionality and processes with the creation, documentation, and implementation of Information Technology Standards, Policies, and Procedures.

Highly capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments to take the Information Technology Department to the next level. Exceptional communicator, focused on building strong client and organizational relationships which strengthen and broaden the customer service experience. Extremely focused on increasing business productivity and capabilities by remaining abreast of the most current technologies. Not part of the past but the future of communications.

Career Track

Confidential

Network Security Administrator / Telecommunications Manager

• Instituted two VLANs using Cisco 3750 switches to isolate the inside network from outside Internet and Point-to-point T-1 line access. The VLANs allowed for inter-department isolation, on the network, for various departments.
• Upgraded network architecture by replacing outdated HP Proliant 3000 series switches with Cisco 3750 series switches. This upgrade enabled users to communicate at 10/100 speed and created a gigabyte backbone for network communications.
• Moved from Network Administrator to newly created Network Security Administrator role. Managed Network Security and all aspects of Customer Information Security Program, IPS / IDS Systems, Vulnerability Assessments, Patch Management, GLBA, BCP, SPAM, Anti-Virus protection, and Network Security Architecture. Assigned as GLBA Administrator and BCP Assistant Coordinator. Managed Cisco Call Manager 6.0 PBX with Unity Messaging for Financial Institution with assets of 950 million.
• Acted as an escalation point for daily ASA firewall security and VPN issues.
• Purchased and implemented SecureWorks Intrusion Prevention System to safeguard all network traffic into and out of the organization. Monitored intrusion events and evaluated hacking attempts for investigation by CIRT Team.
• Purchased and implemented Digital Defense Vulnerability Assessment Software and created Patch Management Program. Conducted vulnerability scanning and reported results to Network Administrator for implementation.
• 2950/3750 switches to six branches and the corporate office. The routers are configured for a connection to a MPLS infrastructure using EIGRP along with utilizing a VWIC to provide voice over a PRI in all locations. This design allows for load balancing, VoIP quality-of-service, and allows all servers to incorporate NIC Teaming to provide 99.99 up time.
• Redesigned and implemented a new core infrastructure. Successfully rolled out new Cisco 1800/2800 routers and
• Managed the planning and requirements to create a CIRT Team for the organization.
• enter the network by 75 .
• Outsourced E-Mail protection to Message Labs which diminished the amount of SPAM and Viruses attempting to
• Developed and implemented Social Engineering Training for all personnel within the organization.
• Provided security information and requirements for both internal and external security audits performed by government and internal auditors.
• Create detailed project plans with well-defined tasks, milestones, client sign-offs, test cycles, and specifications,
• Spearheaded project to upgrade from Intertel AXXESS PBX to Cisco Call Manager 6.0 with Unity Messaging. Managed all aspects of Cisco PBX including programming, adds/moves/changes, unity messaging, and troubleshooting and repair. Programs and sets up Cisco IP telephones using Cisco Call Manager Cisco 7912, 7941, 7961 . Cisco PBX allowed for redundant Call Manager backup at our Disaster Recovery site.
• which serve to communicate project progress to senior management.
• Handles Tier 2 Break/Fix Trouble Tickets for Data and Voice problems.
• Develop, write and maintain procedures/manuals for the installation, use, and problem solving of communications hardware and software.
• Assigned as GLBA Administrator responsible for all aspects of Customer Information Security Program and GLBA compliance. Created several vendor tracking documents to enhance organization's Vendor Management Program. Directly responsible for new and existing vendor contracts, negotiations, renewals, and terminations.
• Designed and developed Identity Theft Red Flag Procedures for Loan Origination and Loan Servicing personnel enabling them to meet newly defined Office of Thrift Supervision guidelines. Trained loan personnel in newly established Identity Theft procedures.
• Assigned as BCP Assistant Coordinator, responsible for all aspects of yearly Disaster Recovery Testing. Planned, tested, documented, and reported test results to Board of Directors.
• Provided project management guidance to create Money Market checking product offering for the Bank. Conducted research with other Jack Henry / Silverlake community banks to evaluate their checking products. Using Visio, created all documents to be used for Money Market Checking.
• Managed project to upgrade Bank's Teller System providing enhanced customer support functions. This upgrade involved the implementation of an imaging server and software to image all teller transactions. Document imaging decreased teller transaction errors by 40 .
• Assisted Data Operations Manager with iSeries AS/400 services: Daily Reports, Late Charge Notices, Escrow Analysis, IRA Dividend Checks, ACH Operations, Resetting User Logon, and queries to resolve customer issues. Also assisted with yearly external security audits on the AS/400.

Network Administrator

• Implemented a backup Internet site at our Disaster Recovery site with full T-1 line access.
• Participated in design conferences, produced network diagrams and detailed network documentation using Visio.
• Provide technical consulting and project leadership to upper management.
• Managed Network Engineering, Desktop Support, Quality Assurance, Documentation, Telecommunications and Production Operations in a Windows Server 2003/2007, Windows XP, Exchange Server 2007, Cisco IOS operating environment. . Oversaw an IT budget of approximately 150K per year. Worked with third party vendors to create customized software and hardware solutions. Responsible for ensuring offices remain productive and efficient through the use of technology and ensuring system up time. Also responsible for operational IT projects that solve changing business needs or that was required to improve productivity and reduce costs. Taught various Microsoft Software classes to organizational personnel. Facilitated administrative functions associated with an AXXESS VoIP PBX phone system.
• Supported 110 users, responsible for supporting and servicing all areas of IT including systems, networks and office integrations.
• Redesigned and implemented a new core infrastructure. Original infrastructure consisted of Vanguard routers and switches. The new design consisted of Cisco 2800 routers and 3750 switches. This infrastructure greatly enhanced our bandwidth and processing speed as-well-as stabilized the system to support voice quality for VoIP technology.
• Upgraded and reconfigured the Corporate Internet Firewall from Cisco PIX to Cisco ASA. The firewall uses EIGRP as the routing protocol and is connected directly to the core switch.
• Replaced Frame Relay with Point-to-point T-1 circuits which greatly enhanced our bandwidth speed, reduced communication errors, and improved connections between Corporate Office and the Branch locations.
• Analyze simple to moderately complex inquiries and determine appropriate technical area solutions to resolve problems.
• Create detailed project plans with well-defined tasks, milestones, client sign-offs, test cycles, and specifications, which serve to communicate project progress to senior management.
• Plan, coordinate, and implement special projects such as Cisco IOS Software upgrades, global software and hardware configuration changes, new WAN circuit installations, and Cisco router and switch installations/configurations and training to the network staff.
• Develop, write and maintain procedures/manuals for the installation, use, and problem solving of communications hardware and software.
• Writes and presents change orders for any physical or operational change in the network using established change control procedures.
• Set up test environments and pilot-test network designs with technical and end-user staff, ensuring that final design met user's needs.
• Responsible for new office openings and office relocations i.e. configuring all network equipment, physically setting up work stations, turning up data and voice circuits, etc
• Implemented a Help-Desk Call Management System. This system allowed for faster input of trouble calls and improved tracking and trouble call resolution.
• Maintained technical and vendor product information and assisted in establishing performance standards, policies, and procedures.
• Spearheaded project to install hybrid digital / VoIP phone system which greatly enhanced the organization's communications capabilities and resulted in significant cost savings by eliminating phone lines, modems, and faxes into our headquarters and remote branches. VoIP was possible due to the Cisco equipment upgrade to the network environment.

Confidential

Network Support Specialist

• Introduced procedural improvements to increase Help-desk productivity including scheduled hardware maintenance, employee activity tracking and cross integration of systems.
• Installed HEAT help-desk tracking system which enabled the IT Department to track all service issues and speed up support for all network and end-user trouble requests.
• Supervised a maintenance staff of five responsible for providing helpdesk technical assistance to approximately 1,500 users in a Novell Token-Ring University network environment. Provided effective and thorough leadership and training of Help-desk personnel enabling them to work on trouble calls without direct supervision.
• Academic Consultant / Maintenance Supervisor University of Richmond
• Led design and architecture of company's network architecture. Worked with CIO to create long-term IT vision that resulted in time and cost savings and a competitive edge.
• Only Macintosh certified technician at University of Richmond. Selected to move to Media One to convert computing environment to all Macintosh computers thus enhancing the graphics capability for all departments.
• Provided administrative technical support in a Windows NT server environment utilizing IBM and Macintosh computers involving all aspects of network management and computer support. Headed a project to convert Media One to a Macintosh environment. Managed Media One's Meridian Phone System.
• Managed company's Meridian phone system combining voice and data systems into one centralized operation.
• Created Computer 101 training course, for the University, and taught course for all faculty and staff