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Infrastructure Manager Resume

5.00 Rating

AlpharettA

SUMMARY:

  • Leverage 14+ years of experience—including 8+ years of leadership—spanning IT infrastructure and network management, system operations, Data management, service management, and disaster recovery.
  • Accomplished Project and Program Management Expert with proven experience in delivering projects /programs in matrix environment in Infrastructure services for Physical & Virtual Server based infrastructure.
  • Expertly oversee large - scale IT projects, networks, and infrastructures—from initial planning and development to implementation and enhancements.
  • Successfully completed 8+ projects with value ranging $350K - $3mn by delivering product and services adapting waterfalls and agile methodology.
  • Proven capabilities in IT operational and transformation processes - Incident, Event, Problem, Change and Release, Configuration and Capacity Management.
  • Contributed numerous CSI by identifying new opportunities, planning, developing and delivering solutions.
  • Successfully managed production support team which includes Windows, VMware ESXi servers and provided support for Level 2 & Level 3 in prod & non-prod environment. Built new servers and post configuration tasks and prepared build sheets in establishing new data centers, and IAD for new data centers, Microsoft applications including DNS, DHCP, printing, IIS, Active Directory, Exchange, SMTP, FTP, and Domain Controllers, Clusters
  • Experience in BCP, Site recovery, Capacity planning, Reporting, Documentation
  • Working in collaboration with business to align IT Services with business strategic initiatives for better service value proposition - to on-board new services, adapt technology upgrades, enhance bottom lines.

TECHNICAL SKILLS:

Operating Systems: Windows 2k, 2k3, 2k8, 2012(Hyper V) & ESXi VMware servers (4.1 and 5.x)

Mailing Servers: Exchange Servers 2000, 2003, 2007 and 2010

Database Tools: Installing and Configuring Active DirectoryOther tools: Symantec EV, Microsoft Project Management, VMware VCenter, IDRAC - Dell Remote access, Shell scripting, BMC Monitoring tool, BMC Remedy, Service Now, HP Overview- Ticketing tool, Forefront - Online Protection for Exchange - EHS Microsoft Office, WAN, LAN, Switch, HP Integrated Lights-Out (iLO) / Dell Power Edge Servers, Load Balancers, Iaas, PaaSSaas, VMware Orchestrator, Auto Deploy, Microsoft Azure Cloud, Service Now

Functional Skills: IT Project & Portfolio Management, analysis and reporting, Team building & resource management, Leadership and people mentoring, Risk and issues Management, Vendor Management, Project Financials, Contract negotiations and amendments. Setting up the ITIL process & Standards

WORK EXPERIENCE:

Confidential, Alpharetta

Infrastructure Manager

Responsibilities:

  • My work involves managing the Windows Infrastructure team. I am involved in end-to-end Project Management including planning, scheduling, scoping, monitoring & controlling, risk identification, defect management, reporting & documentation and client engagement, etc.
  • Create and maintain a project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, task dependencies, and critical paths
  • Collaboration with senior level business and IT resources to ensure the project's strategy, planning and Delivery approach will achieve the desired end results.
  • Establish policies, procedures and best practices for delivering efficient & comprehensive services, Take proactive measures to reduce server outages and to increase the server uptime with Incident and Problem management techniques.
  • Responsible for establishing automation of tasks and procedure in order to save time and cost
  • Working on building new build sheets and Infrastructure Architecture diagram for provisioning of new datacenters across different locations
  • Contributing towards setup of Load balancer in spot fire environment along with SQL Servers
  • Enterprise experience in Data Center Planning, Business Continuity and Disaster Recovery
  • Setting up of Private, Public and Hybrid cloud platform, MS Azure website, VM Hosting and configuration
  • Setting up of Auto Scaling, High availability on MS Azure platform
  • Working on the Incident, change and request management process and Utilized change management and change control process to ensure any changes to project scope were controlled and coordinated to minimize increase to project cost & disruption
  • Managing Microsoft Windows 2003, 2008, 2012 Domain and VMware ESXi servers environment spread across the Globe including North America, Europe and Asia Pacific region.
  • Experience in data center design, planning and construction
  • Creation of virtual machines using existing templates on ESXi servers, Handling all Disk & LUN Management related activity on windows server
  • Administration, Migration, Design of VMware Cluster, Data Stores, Virtual Switch,
  • Implementing ITIL and Agile methodologies

Confidential, Richmond

Manager-Delivery

Responsibilities:

  • Working with Client Program Manager and information technology management and staff to scope, estimates, allocate resources, and prioritize project activities, understanding the client requirements and based on that providing the suggestion related to building of new servers
  • Enterprise experience in Data Center Planning, Business Continuity and Disaster Recovery
  • Analyzing the requirement of different teams and provide solutions
  • Building of both Physical and Virtual servers using various tools and provision them for applications team Microsoft applications including DNS, DHCP, printing, IIS, Active Directory, Exchange, SMTP, FTP, and Domain Controllers
  • Incident, Change, Problem management using service tools like HP OPENVIEW, REMADY.
  • Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; human resource management; cost management; procurement management; risk / issue management
  • Create and maintain a project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, ETAs, task dependencies, and critical paths.
  • Hosting VM, AD domains, cloud service and storage on Microsoft Azure platform
  • Setting up of Auto Scaling, High availability, VM Network and Storage on MS Azure platform
  • Implemented ITIL,Agile framework in the project

Confidential

Manager-Operations

Responsibilities:

  • My work involves managing the Windows build team as offshore team manager. I was involved in team creation/management, planning, effort estimation, assignment of work to team members; dealing with Client IT team, stakeholders.
  • Managing client engagement services and solution implementations with the team and POC for the overall delivery
  • Building new Windows Servers both Physical and Virtual and involved in (Post provisioning, backup configuration and providing administrative support).
  • Managing Active Directory, Domain controllers and replication
  • Creation of Data Stores and Switches, Virtual machines in Virtual environment

Confidential

Team Lead

Responsibilities:

  • Act as single point of contact with customers for resolving the issues and Taking care of daily Operational tasks
  • Drive Effective queue management and ensure high-standard of ticket quality
  • Creation & maintenance of Knowledge base for day to day operation for service desk.
  • Part of the onsite team in UK for knowledge transition and data migration.

Confidential

Systems Engineer

Responsibilities:

  • Managed Microsoft Exchange Messaging environment and Windows 2000, 2003 Domain environment spread across the Globe including North America, Europe and Asia Pacific region.
  • Monitors trouble ticket trends on HP OPENVIEW, REMADY and other information relevant to resolving critical issues
  • Maintain uptime for servers running Windows 2000/2003. Active participation in Problem & Change management as per SLA Simultaneous working on different projects based on shared delivery model.

Confidential

Customer Support Engineer

Responsibilities:

  • Administration of the windows Active Directory and Windows 2000 & 2003 infrastructure spread across the Globe.

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