Summary

• Microsoft Certified Systems Engineer and VMware Certified Professional with 13 years of enterprise IT projects life cycle experience on designing, deploying, administrating, maintaining and supporting enterprise Microsoft platforms and customized business applications
• Systems Administration in Windows 2003/2008 in complex, global environments. Provided comprehensive remote and onsite support for domestic and international customers.
• Server Operations Support Consultant in Extensive experience troubleshooting complex web environments in both Windows NT/2000/2003/2008 and Linux operating systems.
• Experienced on managing project requirements, developing project plans, diplomatic business approach on global customer relationship, allocating work, conducting status meetings and customer reviews, Technical Support, System Administration and Network Management
• Excellence in Windows 2003/2008 NT-Active Directory server administration. Experience with database on SQL server and ODBC connections.
• Experienced on support procedures, designing, troubleshooting LAN/WAN infrastructure and security architecture design/enforcement for Data Centers
• Global server design, builds, configuration, implementation, clustering, management including consolidation.
• Experience installing ESX server 3.0, Maintenance of Virtual VMware hosts, along with administration and support of Virtual machines and Cluster builds, setting up and troubleshooting network services like DNS, DHCP Server, WINS. Technical Support at the Server Level for Application servers in the data center.
• Migration of Windows 2000 servers to Windows 2003 planning of servers for movement from one datacenter to another.
• Release management, installation of patches, upgrades via Patch link and troubleshooting of OS various applications.
• Domain controller, Active directory administration, Replication, group policy objects administration.
• Installation, configuration of services like TCP/IP, DNS, DHCP IIS, WINS, LDAP, and other network services.
• Experience with troubleshooting IIS with .Net integration, and databases on SQL server and Sybase.
• Experience in Windows Clustering Services, VMware support and installation and configuration. Experience on EMC SAN network.
• Supporting thin clients using HP Remote graphics connections.
• Supporting Red hat Linux servers and provide production support on Level 1 and 2 support.
• Demonstrated capacity to build and manage servers in large environment.
• Thorough knowledge of managing 24x7 operations and supporting both internal and external clients.
• Shown leadership abilities and able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project team members.
• Core Competencies: Microsoft Windows systems administration for Windows 2008/2003 servers, installation and troubleshooting of windows based servers in large datacenter environment. Monitoring system availability. Software upgrades, Microsoft Operations Manager Clusters, Vmware, Systems Monitoring, Troubleshooting and Support and Disaster Recovery.

Professional Experience:

Confidential

Windows Systems Analyst- Active Directory

• Environment: Managing Infrastructure projects on Windows 2003/2008 Servers, Active Directory, Active roles Server, WINS, HP Blade servers, ESX V-sphere 4.0 servers, Windows Clusters, Net backup, Microsoft Operations Manager 2005, Peregrine Service Center Client, End User Request Center, Service delivery and Project Management.
• Experience working in mix environment of Windows 2003/2008 servers, support, operations, maintenance and troubleshooting on daily basis.
• Configuring Active Directory servers, deploying 2003/2008 servers for various projects, based on line of business requirements.
• Experience with upgrading Active roles server infrastructure projects to the latest version along with Database migration.
• Determining legacy WINS servers along with OS and replacing them with PSI/VSI servers, perform application deployment via appropriate change controls in place and configuration WINS service.
• Determine Legacy Domain controllers based on OS/hardware and get them decommissioned.
• Experience working on site exits, working with engineering and project managers for co-coordinating various site exit details and co-ordinate the same with DTS, Datacenter and other engineering groups to meet the site exit goals.
• Daily co-ordination with project managers new requirements like new site planning, along with site exits.
• Responsible for meeting project deadlines for new builds on 2003/2008 servers, Active directory configurations, database troubleshooting, performing various health checks on servers and confirming server performance accordingly.
• Experience with defining new AD Sites, modifications and updates for any upcoming new/existing infrastructure.
• Troubleshooting directory level authentication failures, replication issues within the forest.
• Troubleshooting Windows 2008 cluster issues with SQL clusters.
• Creating NEW OU Structures in Development and then in Production as per requests from Engineering.
• Experience with building VSphere 4 VM's along with troubleshooting access level issues and ESX server administration.
• Experience with DNS, WINS troubleshooting and any name resolution lookup failure issues on the desktop/server side.
• Working on the Strategic Datacenter Migration Project which involves deployment and decommissioning of servers before physical shutdown.
• Resolving tickets via Peregrine Service Center for any issues that need to be handled based on priority P2/P1.
• Work with End users per their submitted requests via End user request Center for server on boarding, groups, OU, GPO level requests and follow Enterprise Change Management process.
• Experience with Group Policy Management.
• Daily co-ordination with Distributed Technical Support group for any build issues with the OS, agent installs, drive configurations and hardware troubleshooting on DRAC's and HP Integrated Lights Out connections ILO Connections.
• Daily co-ordinate with Project Managers for any change management requests for new or existing Group policies, modifications and updating the same.
• Working with Systems Center Operations Manager for resolving alerts generated periodically for resolving server/Domain controller issues and fix them at the earliest.
• Co-ordinate with Project Managers for any Site exits, planning, decommissioning of servers, network closure and schedule the activities for the same.
• Assist users from different Line of Business on P1 alerts and troubleshoot LDAP authentication issues on conference calls as per the incident.
• Troubleshooting P1/P2 issues on conference calls where Directory lookup failures are suspected and resolve the same.
• Responsible for hardware level troubleshooting, escalations to distributed technical support for maintenance of hardware, OS level requests for rebuilds or server diagnosis of the same in case vendor needs to be engaged.
• Heavy EnterPrise Change management experience for managing change requests depending on severity of the task/incident.
• Ensure inventory is updated for servers/devices owned by our team.
• Responsible for creating enterprise level documents for any agent install processes, GPO Delegations, documenting the infrastructure changes and work on updating any process level documents.

Confidential

Windows Systems Engineer

• Environment: Windows 2003, Windows 2008 Servers , HP Blade servers, BL465, BL265, BL220, Compaq Proliant servers, Bluecat Network appliance for IPAM Proteus 5000 DNS/DHCP , HP Systems Insight Manger, VERITAS Net backup, HP System Management tools, Microsoft Operations Manager 2005, VBscript, Trend Office scan, Netapp filer, VMware ESX 3.x servers, Windows Cluster servers Red Hat Linux server environment
• Experience working on Windows 2008 / 2003 / 2000 Servers, Installation, Deployment, Maintenance and Support of Windows 2003 Enterprise Servers across the network and datacenter environment.
• Deploying VMware hosts on the ESX environment for server migrations or upgrades as per the application requirements.
• Experience in managing Active Directory on Windows 2008/2003 Servers for Computer/User account management, OU management and permissions.
• Monitoring of Servers and Devices using HP Systems Insight Manager and troubleshoot servers accordingly for system downtime and hardware issues.
• Experience working on Bluecat networks for DNS and DHCP management troubleshooting registration of servers and workstation blades on Proteus appliances.
• Assisting in Datacenter Move for Migration of Servers from one datacenter to another, server rack installs server migration and bringing back on the new network. Configuring Integrated Lights out connections, backup connections for remote management.
• Installing Software's and Services for application groups and troubleshooting in case of any issues.
• Remote management of Servers using RDP Console connection, IP Services, Dame Ware utility for NT, Rib connections, and Dsview.
• Experience Installing Virtual machines from templates using VMware Infrastructure Client or Vmconsole.
• Troubleshooting Vm hosts for connectivity, disk space, and server level issues.
• Updating firmware on Servers using HP server management tools.
• Set up directory authentication for HP ILO'S, and Experience upgrading firmware for integrated lights out using HP migration utilities.
• Troubleshooting IIS related issues and resolve them as per infrastructure requests. Installing IIS servers as per the application team requirements.
• Experience with Vbscript for automation of tasks.
• Day to day administration of servers, monitoring of alerts, for maintaining 99 uptime of the network.
• Experience on Microsoft Operations Manager 2005 for monitoring of system and application event monitoring, service level monitoring, handling alerts, checking logs to avoid any kind of OS and application level issues.
• Single point of escalation for any kind of Server Hardware faults and co-ordinate with the datacenter Ensure hardware replacement is done thereby co-ordinating with users for server downtime incase of hardware level issues.
• Experience supporting web based application servers and databases for ODBC connectivity, troubleshooting database errors on SQL server 2005, Sybase
• Working on Projects for Server upgrades such as RSA server upgrades with the application team and ensure service level agreements are met and server upgrade is complete.
• Worked on setting up ISD Print Server appliance for setting up printers, drivers, set up print queues, maintain and troubleshoot the same for connectivity issues. Experience with thinprint software for centralizing print drivers and solution.
• Supporting browser based thin clients with HP Remote Graphics Software Connections.
• Experience deploying Microsoft Print Cluster Server, SharePoint experience on Windows 2003 Enterprise Server.
• Upgrading Firmware on all onboard administrators for Enclosures in the datacenter.
• Troubleshooting servers using console and rib connections or ILO connections.
• Using Resource kit utilities for server management, like drive space management, cluster management.
• Experience with Trend Officescan Server V8. For Anti-virus updates and agent installation on HP workstation blades and servers.
• Experience working on Netapp appliance for storage and maintenance.
• Resolving tickets using Remedy for any open issues by the trading floor or network users.
• Troubleshooting OfficeScan server and scheduling Real-time scanning for servers in the network.
• System administration using various utilities like Netsh for updating DNS , shutdown.exe, robocopy,diruse, dfolder, dame ware and others.
• Excellent documentation skills for publishing them on sharepoint portal on our network.

Confidential

Windows Server Support

Environment: Windows 2003/2000 Servers Support, Server Builds, Active Directory, Cluster, VMware, Citrix Meta frame Server, Red hat Linux ver 5, Net Backup, EMC SAN, Netmon, Host Monitoring, ILO, Radmin, VNC remote administration tool, Remedy are day to day tasks.

Responsibilities:

• Level 2 and Level 3 Support for Windows 2003/2000 and Level 2 Support for servers.
• Act as an escalation point for items corresponding to all Tier levels Tier which could not resolve in a timely manner and co-ordinate activities in data center.
• Responsible for issues related to network equipment and infrastructure adds, moves, changes and mounts in the data center.
• Experience in Blasting Servers on Windows 2003/2000 on the network, installing patches, service packs, and application deployment using MSI installer and bringing them on the network with required services on the host.
• Building Windows Active directory servers from scratch with Windows 2000 Windows 2003 servers on HP and IBM servers, building RAID, which includes staging of the servers updating the server from firmware point of view, customizing arrays as per the business needs and then maintenance of the servers
• Migration of Windows 2000 to 2003 servers and participated in moving the servers from one datacenter to another.
• Experience with Installing Virtual Machines along with Maintenance and Support.
• Troubleshooting Active directory Servers downtime issues, network services troubleshooting like DNS, DHCP, other Application services on HP and Compaq Proliant and IBM hardware. Troubleshooting, supporting Clusters, Vmware servers and Citrix server issues.
• Editing Vbscripts and batch scripts for execution and any changes required for production.
• Experience in deploying and designing a Cluster environment on Windows 2003. Experience in Installing Vmware ESX Server 3.0 and maintenance of Virtual machines.
• Net backup, Symantec Antivirus, VMware technology used for building servers. .
• Provide support for EMC SAN network, Incident management Change Management of servers and environment/architecture.
• Installation of Antivirus clients on servers. Netbackup agent installation on the servers. Troubleshooting Net backup, Monitoring jobs, restarting failed jobs and supporting enterprise virtual tape library system.
• Troubleshooting servers and connecting them remotely via ILO, DSView, Remote Desktop or pCanywhere service. Using Remedy ticketing system 6.0 versions.
• Troubleshooting service downtime issues with any kind of Windows server issues and resolving tickets generated in Remedy.
• Escalations of Hardware issues to the Key systems group for connecting to remote servers in case of array or drive failures.
• Provide 1st and 2nd level support on Red hat Linux, installing servers and troubleshooting and resolving production issues for different users.
• Server Management like moves adds and changes to the servers in the Data Center.
• Connecting the server via crash cart in the data center incase of host unreachable or power down issues with the servers.
• Troubleshooting servers via Host Monitor and Power tools for pinging, shares, reboots, installing packages or tickling a server, Managing users, Find user, WhoisOn, Change Boot .

Confidential

Systems Support Engineer

Environment: Windows 2000 Advanced Server, Active Directory, Windows XP Professional, Vmware troubleshooting, Netback up, Veritas, Sonic Wall Firewall, Watch guard Firewall, Blackberry Enterprise Server BES , Net support Manager, Symantec Antivirus

Responsibilities:

• Implementation of projects right from the scratch beginning with project planning, defining time frames at each stage, till the end of deployment.
• Discovering the client setups prior to new deployments and working to achieve the goals to provide maintenance to client set ups as per their requirement and standards
• Provide Remote desktop support through our company designed Manage Now services to various clients related to financial industries, accounting firms, law firms, health care, insurance firms.
• Respond to calls and trouble tickets from Network Operations Center for hardware, software, network assistance and problem resolution
• Troubleshooting the Watch guard firewall/SOHO 6 in case of Internet service downtime or mailing issues.
• Experience with troubleshooting Vmware hosts and maintenance.
• Systems support on Windows server 2000/2003 and Linux/Unix in the datacenter environment via remote access protocols for maintenance and troubleshooting various issues..
• Troubleshooting various issues pertaining to their existing systems, Active directory, and server level troubleshooting.
• Set up Treo and or Blackberries for use with desktops and troubleshooting blackberry server. Synchronizing blackberries for various users and configuring options as per their needs.
• Installing patches, security updates migration of service packs on desktop levels.
• XP OS imaging for various desktops as per the models used like IBM, Compaq, Dell along with different applications.
• Installation of Servers, Exchange servers and troubleshooting as per the problems at client sites. Troubleshooting Cisco 1600 series router for support and maintenance.
• Working on the portal for resolving tickets depending as per the nature of the problem, either going to the client site or remote connection via Net support Manager or Remote Administrator.
• Configuring the Watch guard Firebox 5000 and Soho 6 Firewall for new client setups and deployments. Maintaining Firebox 2500 on the current set up in-house.
• Traveling to client sites for deployments and assisting junior engineers to carry out installations at various client sites.
• Configure Remote backups at our data centre with Net backup for all our clients for disaster recovery. Scheduling and Troubleshooting Verities back up at client sites.
• Back up various file servers and exchange data on VERITAS backup software, Net backup using incremental backup scheme. Worked on creating and editing vb scripts and testing the same and supporting VTL infrastructure.
• Working on various different application programs like Scan soft, Loan track, Collection manager, Smart sales, Great Plains softwares and configure connectivity to their respective servers.
• Daily communication with clients to resolve their network issues and ensure 99 uptime of their network infrastructure.

Confidential

SystemsEngineer - Roles and Responsibilities:

• This involves in setting up a domain controller for, providing DHCP and DNS services to the corporate network. Supporting the servers and client workstations on the floor in house.
• The server has corporate resources which are accessed by the users for developing extensive solutions to the demands of the clients. It provides granular control over the resources of the corporate to the administrator. It serves access to the confidential information for high level management.

Environment: Windows 2000 Server, DELL Power edge 4400

Responsibilities:

• Involved in planning of Hardware for the server.
• Installation of the Operating System and test the same.
• Installation and configuration of Windows 2000 server as Domain controller.
• Installation and configuration of Norton Antivirus for the server system.
• Installed and configured DHCP and DNS
• Troubleshooting Windows 2000 OS related issues.
• Involved in configuration of server components.

Project 2 : VPN Setup

The objective of this project is to provide remote access to company intranet server for managers. The network can be accessed from anywhere and access is allowed with proper authentication and communication over secured environment.

Environment: Windows 2000 server

Responsibilities:

• Creating the user accounts for the remote user.
• Configured the Routing and remote access services as VPN Server.
• Configured the range of IP addresses for the dial in clients.
• Public IP address was assigned for the external Network interface card.
• Documented the process

Confidential

Technology-Executive

Environment: Windows NT/ 2000 Standard/Advanced Server, Sun application servers, Passport, Meridian, File and Print servers, SQL 2000 Server, Davox Dialer Administration, Dialer Agent installations for workstation setups, Project Management.

Responsibilities:

• Project involves maintenance of Windows 2000 Active directory and NT4 set up including PDC, BDC'S, Exchange Server 5.5, Database Server, Proxy Server, Windows 2000 File and the Print server, Dns Server, DHCP Server
• Working on the Network services that involve FTP, TELNET, VNC connector And Remote Admin . Also worked on the 2600 series Cisco Router and 515 Series PIX Firewall configured for the network traffic. Traffic monitoring software MRTG.
• In addition to taking back ups of all the servers on the tape drives.
• CRM Implementation FROM DAVOX CINCOM to Implement OUTBOUND Campaigns. Predictive dialers Management through Application servers. Administration of Davox Ensemble 3.0 dialers to Ensure Maintain 99.99 uptime of the Network along with the agent desktops, thereby preventing downtime.
• Involves Implementation of Customer Relationship Management Software CRM like Cincom and Davox, Dialer Management, Campaign Management and also troubleshooting of the CRM software on the client side and server level along with Vendor co-ordination. Prepared system design document for deploying application servers in-house.
• Experience managing servers in DMZ Environment.
• Interface between Operations, Client, the MIS, Telecom and Network teams for new project implementations and daily project related activities. Successfully handled outbound call center projects, which includes credit card projects like insurance projects like ALICO UK and telephone services project like British Telecom UK from technical perspective.
• Involved in daily administration of Davox dialer and troubleshooting and customizations. Also involved in the implementation and up gradations of the dialer consisting of Ultra 60 and Ultra 5 Sun servers, creating applications for outbound projects considering the reporting structure. Supporting Sun servers for specific dialer critical applications includes supporting client software on more than 1000 desktops with troubleshooting and resolving various network and system issues.
• Close interaction with the Helpdesk to resolve Desktop issues and Server level support on 24 x 7. Co-ordination with Telecom department for dialer issues, link downtime and uptime, call monitoring, channels and audio path connectivity through Meridian and Passport. Working on Management information systems to upload data through FTP into the application servers for real time business environment, testing data from the client and uploading to the database thereby ensure consistency of the data with ready-to-go attitude.