SUMMARY:

• CCNA & CCNP s
• 14+ year’s technical experience.
• Advanced level Cisco routing and switching.
• Expert level Windows 98, 2000, NT, XP, Vista, 7, 8, Microsoft Office 2003, 2007, 2010, MAC 8, 9 and X
• Customer service, quality driven, dependable and easily adaptable

TECHNICAL SKILLS:

Operating Systems: Windows 2000/2003/2008, XP, Vista, 7, 8, Fedora, Redhat, MAC 8, 9 and X

Protocols: OSPF, RIP, EIGRP, BGP, TCP/IP, DNS, DHCP, SMTP, POP, 802.11

Security: PIX, IronPort, ASA, IPS, Antivirus (CA, Trend Micro, Symantec, McAfee)

Remote access: Cisco VPN, Ultra VNC, TeamViewer, Terminal Server (2003, 2008), Citrix 5.0Utilities:Cisco Prime, Cisco ISE, Wireshark, VMWare, Cisco Call Manager, Cisco Works, SCCM, Ghost, Sniffer Pro, PC Anywhere, Macrium Reflect, Solarwinds Orion, Cisco Network Assistant, BMC Remedy

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Network Engineer

Responsibilities:

• Designed companies LAN and WAN networks.
• Managed day to day I.T operations.
• Managed and Supervised IT Help Desk and Developers.
• Maintain access and security policies for all company endpoint devices using Cisco ISE.
• Installed, configure, monitor and maintain all Cisco devices and security devices (Routers, Switches, Wireless, ASA and Ironport).
• Monitor and maintain Cisco VoIP system and Verba recording server.
• Provide support to System Administrator and Help desk for complex and major network issues.
• Maintain company network documentation (Recovery and Configurations).
• Manage CAT6 installation throughout the company buildings.
• Schedule proposed network changes and work with departments and management to identify their impact.
• Designed and implemented VLAN and IP addressing scheme for over 500 end users in multiple department, floors, buildings and states.
• Designed LAN/Server room. (Air conditioning unit, flooring, installation and electrical outputs).
• Assisted with migration to CRM
• Assist System Engineer with all Virtual Server administration.
• Contact and work with Vendors for parts purchasing and SIP and MPLS installation

Environment: Windows 7&8, Windows Server 2008 and 2012 Enterprise, Symantec, MS Office 2010, VMWare, Cisco Routers(2901, 2911, 2921 and 3925), Switches(3750x, 2960s), Wireless LAN Controller (2504), Cisco ISE (1.2), VoIP solution(UCCX 9.1), Ironport(S170) and ASA(5525).

Confidential, San Antonio, TX

Network Specialist

Responsibilities:

• Managed campus wide network upgrades. Installation of servers, new multimode fiber optics runs, installation and switch/router upgrades.
• Supervised Help Desk employees from Big Springs State, Laredo and San Antonio State Hospitals.
• Monitor and maintain LAN and WAN performance to ensure system resources are available. Ensure that network cable systems are maintained according to specifications, and requested cable work is performed in a timely fashion.
• Upgrade, maintain and configure all facility routers, switches, multilayer switches and nexus series switches.(4500, 3750, 3500, 5000, 7000)
• Provide technical support for network hardware, network security issues, VOIP, software, and peripheral equipment. Respond to requests for hardware/software installation, maintenance, and troubleshooting of network. Install and test network and desktop hardware and software, perform routine maintenance, and apply vendor updates to software. Maintain a secure desktop, network, and physical environment.
• Troubleshoot and maintain all facility video conferencing equipment and wireless access points.
• Maintain customer service levels, work trouble tickets from the Help Desk as assigned according to procedures set up by management and the Help Desk. Provide documentation as required on all work performed, including completion and closeout of trouble tickets.
• Contact and work with Vendors for parts purchasing and IPS fiber installation.
• Server administration and configuration. DNS, Active Directory, DHCP, Group Policy and Hardware replacement.

Environment: Windows XP & 7, Windows Server 2008 Enterprise, Symantec, MS Office 2003, 2007 & 2010, VMWare, Remedy Ticketing System, Cisco Switches

Confidential, San Antonio, TX

IT Technician

Responsibilities:

• Assisted with office wide network/server installations and upgrades.
• Contact and work with Vendors for parts purchasing.
• Responsible for all company PC, Laptop and Wyse Terminals setup, troubleshooting and maintenance.
• Responsible for Active Directory administration.
• Provide technical support to Doctors, clients and internal employees via phone and email.

Environment: Windows XP & 7, Windows Server 2003 Enterprise, Exchange 2003, Symantec, MS Office 2003, 2007 & 2010

Confidential, San Antonio, TX

IT Technician

Responsibilities:

• Responsible for VLAN implementation.
• Provided support of the Nortel PBX system including equipment management and voicemail support.
• Administered all aspects of the network infrastructure that includes but is not limited to desktops, servers, Active Directory
• CAT5/6 Cabling.
• Maintenance, installation and upgrade to telephone hardware for Spurs Sports & Entertainment, tenants, vendors and events.
• Internal Helpdesk Support for Spurs Sports & Entertainment, tenants, vendors and events.
• Setup and troubleshooting wireless issues.

Environment: XP, Vista, VMWare, Windows Server 2003 Enterprise/Standard, Exchange 2003, Symantec, MS Office 2003/2007, Remedy Ticketing System, Cisco Routers, Switches and Nexus Switches).

Confidential, San Antonio, TX

Operations Sales Supervisor

Responsibilities:

• Supervised 4 - 6 team leaders and up to 120 agents.
• Performed assessments and evaluations on all Team leaders and agents.
• Reported and analyzed call volume and sales statistics to the client and upper management.

Confidential, CA

Technical/Customer Support Team Leader

Responsibilities:

• Provide technical assistance to internal computer system users.
• Preformed troubleshooting, hardware installation and software updates on desktops, laptops and peripherals
• Provided escalated technical support for all BenQ products (Digital Projectors, Netbooks, Lightscribe, DVD/CD disc drives, CRT/LCD Monitors and Plasma TV’s).
• Performed trouble shooting techniques with customers over the phone.
• Provided escalated technical support for all BenQ products
• Answered customers email questions via the BenQ website based automated service

Confidential, CA

Technical Support Manager

Responsibilities:

• Troubleshoot computer problems. Determined the source of computer problems (hardware, software, user access, etc.)
• Answer staff questions in person and via phone on all company supported applications.
• Customer Service, Help Desk/Customer Support, D Confidential Entry/Processing
• Inbound and outbound call monitoring
• Responsible for approving timesheets, creating developmental action plans; hiring, terminations, performance evaluations, coaching sessions, call observations and overall support.

Confidential

Aircraft Armament Technician

Responsibilities:

• Supervised and Trained new recruits entering their first duty station
• Implemented new programs to better prepare incoming airmen.
• Performed Bi-Weekly and Quarterly Evaluations.
• Inspected, Repaired and Loaded Air to Air and Air to Ground Munitions. Inspected and Repaired Aircraft Munitions Systems.