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Professional Objective

College graduate seeking managerial position that will capitalize on acquired expertise and experience. Desire a position with career growth potential.

Qualification Highlights

Dynamic telecommunications technician with 20 years of experience in various telecommunication areas, including PBX's, Videoconferencing, Voicemail, ACD, T1 installation, and VOIP.
Comprehensive background working with large companies and their move, add, and changes they require on a daily basis.
Successful in implementing new ideas based upon the needs and wants of customers. Excel in completing projects on or before due dates.
Expertise in analyzing company telecommunication needs. Excessive knowledge of Nortel PBX equipment, including ACD, CCR, NARS/BARS, Meridian Max, and Meridian Mail. Vast knowledge of Microsoft Office products, such as Excel, Word, PowerPoint, and Microsoft Access. Knowledge also includes GE Nurse Call, Ascom Wireless, and Accutech Patient Wandering System.
Effectively work with clients and others within same department to plan, structure, build, and implement telecommunications plan.
Quick study with an ability to rapidly achieve organizational integration, easily assimilate job requirements and aggressively employ new ideas, concepts, methods and technologies. Energetic and self-motivated team player/builder. Thrive in work situations requiring an ability to manage multiple and concurrent responsibilities.
Exceptional communication, interpersonal, intuitive, administrative, problem solving and leadership skills. Flourish in both independent and collaborative work environments.

Employment History

Confidential

Telecom Engineer

Record and Track Hospital invoicing for voice providers at t, Verizon, Centurylink, Sprint, and Buckeye Express.
Provide support and Engineering for Avaya CS1000 PBX Rlse 7.5, Mitel Voicemail System, and Meridian Option 11's CS100e at off-premise hospital facilities.
Support sites with Avaya SRG systems, Avaya IP Office
Provide support for employee's wireless phones utilizing Sprint and Verizon service. Perform programming for Blackberry user's on the hospital's Blackberry Enterprise Server .
Provide support for Accutech-Patient Wandering System.
Maintain, Install, and Program, Ascom Wireless Handsets.
Maintain, Program, and Support AMCOM Software for Hospital Operator's
Maintain and Project Manage GE/Ascom Telergy Nurse call System for Main Hospital and Nursing Center
Provide Support for Teldio RBX Voice Application for VHF Radio's
Engineer, Support, and Perform programming on Nortel/Avaya Network Routing Server for VOIP applications.

Confidential

System Technician

Report to customer site on a daily basis as a dedicated technician
Assigned to Managed Services account customer Comerica Bank. Located at the bank's headquarters in Detroit performing moves, adds, and changes on a daily basis. Perform system maintenance daily to prevent any failures in customer's equipment. Work directly with user's to implement their request with results that will fulfill their department needs.
Previously assigned by Ameritech to St. John Hospital in Detroit, performed daily moves, adds, and changes while assisting the hospitals technicians in everyday telecommunications activities.

Confidential

Installation Technician

Installed NEC Telecommunication PBX's on customer premises.
Worked with project managers to plan and implement a system to fulfill customer needs and wants.

Confidential

Technician

Installed and serviced telecommunications equipment for various small businesses within the metro Detroit area.
Work with customer to determine which telecommunications system would fulfill their needs.

Confidential

Warehouse Operator/Technician

Performed logistic duties such as ordering parts, organized warehouse, and mad sure parts were delivered to customer for installation.
Trained as telecommunications technician, installed and serviced small TIE Communication key systems.

Additional System Knowledge Includes:

Spectralink
Polycom
Tie
Comdial
Bogen
Ascom

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