Objective

• CCNA Certified Professional with over 6 years of experience in routing, switching, implementation and troubleshooting of complex network systems.
• Extensive experience in configuring and troubleshooting of routing protocols RIP v1/v2, EIGRP, OSPF and BGP.
• Working experience with CISCO Switches 3750 stack 6500 series .
• Working experience with CISCO Routers k .
• Worked on network topologies and configurations, TCP/IP, UDP, Frame Relay, Token ring, ATM, bridges, routers, hubs and Switches.
• Experienced with Cisco ASA/Firewalls, F5, Cisco ACE 4710 Load balancers.
• Enterprise Switching with VLANs, Trunks, Spanning Tree, Port Spanning.
• Switching tasks include VTP, ISL/ 802.1q, VLANs, Ether Channel, Trunking, Port Security, STP and RSTP.
• Configured Security policies including NAT, PAT, VPN, Route - maps, prefix lists and Access Control Lists.

Employment History

Skills Profile

Network Support

Cisco Router 7k, 9k, 10k, Cisco Switch, Network management, Firewalls, Firewall principles, Remote Access. T1, PRI, EFM, Fiber. Netcool, Empirix, Broadsoft, Cloud.

Confidential

• Performs necessary troubleshooting, diagnostic, research, evaluation and documentation of various WAN/LAN/VoIP and data communications issues and solutions.
• Interface and communicate professionally with customers.
• Working Cisco knowledge on 2900 ISRG2 Voice Gateway configurations and setup
• Working knowledge and troubleshooting of Session Initiation Protocol SIP, Cisco Unified Border Elements, Digital PRI,CAS and Analog voice circuits.
• Troubleshoot and resolve critical network and system issues.
• Work closely with Vendors and ILECs.

Confidential

• Provided Phone support and Remote Support.
• Provided Hardware and Software Support for over 200 users.
• Utilized HP Service Manager to Track trouble tickets.
• Run cables and installed network gears.
• Responsible for all workstations and peripheral devices.
• Troubleshot and maintained network connections.
• Responsibilities included Daily and Weekly Tape Backups.
• Assisted with the configuration on Cisco switches 2900, 2950, 3500, 3750, 6500
• Assisted with the configuration on Cisco routers 2500, 2600, 2945, 3800
• Provided hands on-site for remote engineers.
• Provided 24 x 7 x 365 support for the Data-Center.
• Racked, stacked and cabled network gears as needed.
• Assisted with the build-up of Data-Center Infrastructure Call Center.
• Assisted third party vendors.
• Assisted with the turn-up of T1 connectivity issues.
• Upgraded Cisco IOS routers/switches.
• Configured /Upgraded/Troubleshoot routers 2945, 3945, ASR 1002, ASR 1006 using OSPF BGP.

Confidential

• Responsible for maintaining and installing computer networks based around
• Microsoft Server Technologies. Working as part of a team and operating in a fast
• Paced, changing and challenging 24x7 environments.
• Upgraded/Downgraded Cisco IOS routers/switches.
• Assisted third party vendors.
• Assisted with the build-up of Data-Center Infrastructure Call Center.
• Racked, stacked and cabled network gears as needed.
• Provided 24 x 7 x 365 support for the Data-Center.
• Provided hands on-site for remote engineers.
• Supported over 200 users in 3 different locations.
• Assisted with the configuration on Cisco switches 2900, 2950, 3500, 3750
• Troubleshot and maintained network connections.
• Responsible for all workstations and peripheral devices.
• Run cables and installed network gears.

Confidential

• Responsible for Windows XP Migration for all locations in the NY Tri State Area.
• Over 3000 machines Migrated.
• Responsibilities included Deployment planning and set Deployment goals based on the staffing that was available and the number of units being deployed at a given location.
• Responsible for training Technicians.
• Installed network printers.
• Utilized Altiris Console for backing up User profiles.
• Worked closely with users to insure everything was working correctly.
• Responsible for documenting all equipment being installed and taken away.

Confidential

• Responsible for installing POS systems in 7 ELEVEN's in the NYC area.
• Responsibilities included training technicians and store owners. Was responsible for coordinating times and routes for Technicians to arrive at locations.

Confidential

• Responsible for daily backups of user profiles.
• Utilized Ghost and Altiris Console to perform Backups.
• Responsible for making sure all scheduled PC's are pointing to correct Altiris Server. In addition assigned PC's to connect to the correct domain.
• Set up Network Printers.
• Troubleshot tickets regarding any migration issues.
• Reset passwords.

Confidential

• Facilitated, coordinated and provided ongoing training services to both deskside and field support staff.
• Balanced distribution and delegation of assignments and minimizing backlogs to ensure maximum service levels and resource utilization.
• Trained users on Microsoft Office Application.
• Created user accounts in Windows.
• Provided on the phone troubleshooting on hardware, software and connectivity issues for local users and remote users.
• Provided connectivity via Cisco VPN client.
• Provided field support for remote locations.
• Provided phone support.
• Responsible for Daily, Weekly, and Monthly backups.

Confidential

• Provided on the phone troubleshooting on hardware, software and connectivity issues for desktop users as well as remote users.
• Supported Office 2000, Nortel Extranet client for VPN.
• Supported Lotus Notes.
• Windows 2000 environment.
• Trained Users
• Setup new PC Builds.
• Trained new Helpdesk Technicians.

Confidential

• Provided Hardware and Software phone support for Dell Customers.
• Provided support for Windows Millennium.
• Supported MS Office.
• Walked users through installing Motherboards, HD's, and Sound cards ECT.
• Provided training for new Helpdesk Technicians.