PROFILE

• A welcome addition to any team, with a demonstrated ability to deliver highly critical projects with tight schedules and budgets, willing and able to function in any role necessary to ensure project success and on-time project delivery. Results-driven IT Professional who has successfully directed multiple concurrent capital-expansion and cost-reduction projects.
• Highly experienced IT Professional with a record of developing and supporting successful high ROI IS / IT projects and solutions incorporating a wide range of applications and technologies. Consistently recognized and tasked to improve organizational effectiveness and efficiency through leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.
• Delivery through Personal Performance and Leadership
• Confident, highly energized, effective, and persuasive communicator with strong interpersonal and communication skills. Detail- and results-oriented with a proven ability to demonstrate flawless execution, and implementation of innovative strategies. An analytical and strategic thinker with the highest professional standards and personal integrity.
• Trusted partner with senior management on all areas of IT management, recognized for developing and implementing innovative solutions to meet the needs of complex business challenges. Excellent record of implementing enterprise-wide solutions to drive bottom line, including cost reductions.

CORE COMPETENCIES

• Project Management Software application implementations / Hardware Server and Network installations Team Leadership Client Relationship Mangement Team Development IT Strategy Process Improvement
• Systems Integration Performance Optimization Disaster Recovery Infrastructure Development Configuration Management

PROFESSIONAL EXPERIENCE

Confidential

Director or Technology

• Working with different school districts in NYS, provide technical guidance for long term planning and budgeting. Complete technical evaluations for school districts and make recommendations.
• Manage all technical projects for school districts assigned, such as wireless installations, server replacements, application upgrades, and network infrastructure replacements/upgrades.

Confidential

Director of Systems and Operations Twelve direct reports including helpdesk, PC technicians, mainframe and DB programmers, network administrator. Key leader accountable for managing the ongoing maintenance of two data centers. Managed, budgeted, planned, and implemented the the AVAYA IP Office suite and Zeacom call managment application to support multiple call centers for the insurance company. Performed regular data and email audits to ensure HIPPA compliancy.

Confidential

• Accountable for upgrading the current MS SQL 2000 Enterprise database server to a new MS SQL 2008 and upgrading current IIS Web server environment from Windows 2000 to 2008.
• Accountable for upgrading Internet Service Providers at multiple locations.
• Instituted new paradigm for programmers to include Development, Staging and Production environments to decrease down time and increase efficiencies by using new tools, such as version control.

Confidential

• Director of Enterprise Technology Services, Information Technologies Twelve direct reports including ERP and DB programmers, network administrator, Windows and UNIX server administrators. Key leader accountable for managing the annual budget process for the growth of the data center to 100 servers. Managed, budgeted, planned, and implemented the redesign, replacement and growth of the Enterasys network infrastructure. Planned, budgeted, and implemented a new data warehouse proof of concept project that included new hardware and associated direct attached storage, MS SQL 2000 stand alone database, Business Objects, and Crystal Reports. Responsible for all technical documentation for servers and applications.
• Accountable for upgrading the current Ms SQL 2000 Enterprise database server to a new MS SQL 2005. Upgraded the current backup / restore hardware / software environment.
• Accountable for all software upgrades and enhancements to the Datatel campus ERP application for students and staff including web front end access to student applications such as on-line registration and payment.
• SWAT team leader for the installation, implementation, and ongoing maintenance of the new Campus One Card System.

Confidential

• Twelve direct reports including helpdesk, PC technicians, network administrator, Windows and UNIX system administrators. Successfully managed data center containing 15 servers, the network infrastructure, system administrator, and network engineer. Effectively managed the growth of the staff as well as the server and network infrastructure. Implemented mandatory technical documentation procedures for all servers, applications and the network infrastructure.
• Completed analysis of the number of problem tickets logged and resolved vs. the number of staff members in the PC technician group. This analysis was used to justify another FTE in the PC Technician group. Completed analysis of the number of problem tickets opened and the number of phone calls received over a one-year period. This analysis was used to justify another FTE for the helpdesk work group.

• Successfully budgeted, planned, and implemented the upgrade of all campus PCs 1,600 to Windows XP, a new state-of-the-art data center at OCC, the upgrade of the existing enterprise backup / restore environment, a database consolidation project that entailed the migration of 15 MS SQL databases from separate server instances to one MS SQL Enterprise Server, and the first Storage Area Network at OCC.

• Successfully budgeted, planned and implemented the installation of a new wireless network with 100 coverage throughout all buildings, outdoor gathering areas and parking lots for the campus.

Confidential

Operations Manager, Systems and Operations Division

• Instrumental in the implementation of Security Incident Response Management documentation and procedures in support of the Network Operations Center.
• Subject-matter expert tasked with coordinating change management for all production servers, applications, and Cisco network infrastructure changes. Held weekly meetings with cross divisional CIT staff and instituted approval process for all changes.
• Accountable for working closely with CIT Engineering staff with development, implementation, and assessment of both strategic and tactical plans to ensure the timely delivery of high-quality support services.

• Effectively worked with staff and campus community to develop, implement, and maintain effective operations policies and procedures such as campus network, server, and application outage notifications.

• Accountable for hiring, training, and scheduling of staff to meet the needs of customers in a 24x7 operating environment across three shifts. Network Operations, Client Server and Mainframe, Production Control

Confidential

• Instrumental in the implementation, monitoring, and maintenance of network management tools, documentation, and procedures in support of the Network Operations Center.
• Developed training materials, delivered product training, and transferred product knowledge to all staff in the Network Operations Center to maintain technical proficiencies as infrastructure equipment and campus services evolved. ex. replacement of IBM 6611 routers and all existing shared hubs with CISCO 8500, 5500, 2900, 1900 gear.

• Position required demonstrated knowledge of networking hardware routers, hubs, modems, servers the Internet, Ethernet, TCP / IP, network monitoring tools and extensive experience using and supporting multiple operation systems Windows, MVS, CICS, SVM. UNIX etc.

Confidential

Systems Manager

• Worked closely with CIT programmers to implement the first HPUX installation and implementation of Natural/ADABAS for Campus Life Business Services billing. Installed HP 9000 server and Operating System. Performed system administration for HPUX servers, Xterms and printers. Successfully migrated to the HPUX platform from a Honeywell midrange running PICK BASIC.
• Accountable for scheduling all PC and MAC maintenance for over 300 users.
• Performed Network Administration

Confidential

Systems Operator

• Worked in conjuction with CIT to install a NOVEL file server. This project required the installation of new subnets and wiring in the dining units. The CBORD Menu Management application was networked as part of the installation.
• Instrumental in the installation and implementation of the KRONOS Time Keeper Mangement system for 21 dining units. This required installation of new wiring for each time clock in each dining unit.
• Instrumental in the installation and implementation of the Griffin Access Control Hardware and Software to replace the existing Dining Meal Plan hardware and software. This affected all 21 Dining units at the time and installed all new cash registers and card readers. The installation of new network wiring was also required in all dining units.
• Accountable for scheduling all PC maintenance for over 50 users.
• Performed all System Operator duties for the Honeywell DSP, such as changing tapes and running backups
• Performed Network Administration for all Dining Units 21 .
• Performed Production Control duties on IBM 3090 ran Dining Billing System ADABAS/Natural daily jobs