Summary of Qualifications

Extensive experience as an information technology specialist focusing on the support of businesses using computer technologies. Excellent skills in leadership, planning, training, organizing and problem solving. An in-depth understanding of building customer relationships and resolving issues. Strengths in financial services, healthcare and manufacturing applications.

Information Technology Skills

Confidential

• Unisys small, Medium, and Large systems software, Clearpath/NT, PCs and servers.
• Check/image processing hardware and software in a distributed multiple server environment.
• Languages: MCS, DMSII, NDL, IPS, Cobol, Assembler, ESI, XGEN, NT, WFL, Micro Focus Cobol, Batch Job Scheduler, SQL, CYBORG.
• Remedy incident management and tracking software.
• Cold Fusion configuration, xslt, programming, xml, html.

Professional Experience:

Confidential

• As a Systems Analyst. Support the production environment for MyOptumHealth.com including incident resolution, problem solving, and root cause reporting.
• Participate in technical requirements gathering, understanding, development, implementation, and support.
• Maintain the production, stage, test, and development environments with standard processes and daily updates as well as user support.
• Serve as primary on call on a 24 x 7 basis and am responsible for managing incident conference calls war rooms to resolution including management recap reporting.

Confidential

• As lead configuration specialist. Supported business applications, provided customer support, and created client configurations across the country.
• Part of a team responsible for bringing the software support for the company software in-house.
• Was a part of defining the configuration specialist role for the organization. This new role focused on taking external client requirements and designing a method in the software to satisfy those requirements without custom development. This was accomplished by working closely with Business Analysts, Project Managers, account executives, and help desk support teams.
• The tools and languages used to accomplish these tasks were an interface written in Cold Fusion, web facing forms generation using xml, html, css, and xslt for the formatting of information to create a PDF style document.
• Represented the configuration function in the organization by participating in change review sessions, code walk-thru, and testing reviews.
• Assisted management in review of co-workers as well as new applicants and provided feedback on their knowledge and expertise.

Confidential

• As a Senior Systems Analyst. Supported business applications, provided on site customer support, customer relations, and was involved in managing the implementation of eight remote processing centers as well as two data centers across the country. This called upon experience in the financial industry banking , programming background, imaging, distributed networked environments, as well as gained knowledge and training in the IBM Info Print Manager software. It required constant communications with the Project Management Office PMO office as well as local and corporate management teams. It also allowed for the opportunity to gain training and practical experience in Six Sigma white and green belt training.
• Managed a technical support staff of 12 . This group was responsible for taking processing at these remote sites and data centers from installation to production and maintaining them in a steady state environment.
• Managed testing and production services to a national client. This included development and maintenance of processes and procedures for escalation, incident, change management and offshore support.
• Developed and managed a standard process for the installation and de-installation of hardware and software in one of the corporate data centers. This included a group of two four people in the United States as well as a group of 4 in Brazil. The challenge that was overcome was meeting with as well as getting the buy-in from all the different corporate groups involved. From the shipping department who would receive a piece of equipment and the manager of the data center who managed the electrical load. To the groups who installed the software
• and introduced the hardware into the data center network.
• All management roles included staff reviews, evaluations, management of salaries, and vendor relationships.

Confidential

• Was the lead application support for human resources, benefits, and payroll. This included system software, technical interface, computer room operations and staff on a 24/7 basis.
• Continually interfaced with department leads, management, and other end users for requirements.
• Held the role responsible for the school district payroll processing.
• A number of training classes were taken to acquire knowledge in CYBORG software in a Unisys distributed environment.

Confidential

• Was lead support for programming, user training and interface, testing, and change management as well as vendor software upgrades/version control for all item processing software in the Unisys environment.
• Worked closely with the IBM teams on the interface of the two environments for batch processing.
• A number of technologies were used to accomplish these tasks Assembler, Cobol, FTP, imaging and networking.
• Managed computer room operations and staff on a 24/7 basis.
• Represented the bank as a participant in the local Unisys Users group.

Confidential

• Earlier Employment was comprised of several positions in industries from hospitals and healthcare to software houses and manufacturing companies. There was also an extensive amount of experience in the financial/banking industry.
• Positions and duties within these industries included computer operations and managing those operations/staff, team lead, participation in all phases of software development, maintenance programming, user/technical/operations support for both hardware and software on a 24/7 basis, development of
• programming efficiencies such as reducing run time from several days to 3 hours with built in recovery, training in operations/support/programming, provided pre-sales support, maintaining vendor relationships, and team lead.