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Information Technology Analyst Resume Profile

Summary Experienced

IT professional specializing in system administration, system installation and configuration, maintaining servers, system backup coordination, testing and troubleshooting, managing third party vendors and providing technical user support. Demonstrated expertise in researching and implementing innovative solutions to technical problems. Repeatedly recognized by end users for strong customer service.

Technical

Skills

Microsoft Office Suite 2003-2013 Windows 7 Windows 8 Windows Server 2008-2012 Nesses Nmap VMware Cisco IP Phones Microsoft Remote Control Console SMS SAP Numara Track It Help Desk Software LAN Connectivity Network Security, Firewall SSL VPN Pointsec Data Encryption MAXIMO Attachmate EXTRA Intelligent Provisioning

Experience

Confidential

  • Contract Employee System Admin Network Solutions
  • Set up and configured HP servers/Blades, switches and storage into racks for testing and white paper documentation
  • Responsible for all firmware updates in the HP lab using Intelligent Provisioning
  • Cabled racks and network equipment to specifications
  • Installed VMware and Windows server 2008-2012 operating systems
  • Imaged workstations in the lab

Confidential

Contract Employee Test Engineer

  • Tested firmware for unreleased printers
  • Found weakness in equipment before going to production
  • Tested security vulnerability between network and printers
  • Maintained lab computers for operating system updates and installs on Blade servers
  • Documented each step of the testing process

Confidential

Computer Consultant

Provided consulting on network and PC upgrades and repairs

Confidential

Contract Employee Information Technology Analyst II

  • Troubleshooting, maintained and provided ongoing support for over 900 desktop and networked PC's
  • Repeatedly recognized for quick problem resolution and customer service satisfaction
  • Equipment setup and configuration
  • Installed and supported terminal emulation software
  • Built and maintained AutoCAD license server for Water Resources Agency
  • Managed and setup Notebooks running Maximo software incorporating air cards for remote access
  • Built and installed the Videx Lock System on four remote servers
  • Assisted in managing the MS Office 2007 rollout for the entire agency
  • Provided support for ongoing projects
  • Responsible for tracking hardware and software orders
  • Trained end users on use of hardware and software

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