SUMMARY

• IT professional with over 15 years of IT experience in the areas of Systems Engineering, Network Engineering, LAN/WAN, training and support, telephony, e-mail, help-desk management and management.
• Experienced with Windows Server Family OS's 2003, 2008 and Hyper-V Servers and associated technology including, VMWare ESX and EXSi, SQL, IIS, DR, Firewall, Storage, Anti-Virus, Altiris Deployment Server, iLO, DRAC, Fiber Channel/Storage etc.
• Skilled in implementing technologies to support large enterprise networks, groups and end-users on a corporate level as well as multiple locations with a proven ability to translate business needs into technology requirements that support the company's business objective and successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training
• Experience performing IP addressing that assist in configuring Microsoft servers with DNS, DHCP, RAS, WINS, FTP and VPN and maintained network for optimum distribution and load
• Experience with distributed computing infrastructure servers, networks, desktops, management in a mixed Windows, UNIX and Novell environment including VMware and Citrix.
• Provide support for all networking protocols and connectivity issues related to the deployment of Windows Servers in the environment. Including SQL/DB2 database back server configuration HA
• Experience supervising contractors and permanent technicians and interfaced with call center and senior management real time analysis of all network alarms and other Internet Technology includes SMTP, POP3, FTP, SLIP, TELNET,TCP/IP, SNA, ISDN, and some VOIP
• A results-driven IT professional with extensive experience in engineering, administration and support of information systems.
• In-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of large 2000/2003/2008 enterprise networks.
• Proven ability to lead and motivate project teams to ensure success.
• Track record for diagnosing complex problems and consistently delivering effective solutions.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Intel Systems Engineer SunTrust Data Center

• Responsible for the daily support, configuration and provisioning of all Physical and Virtual server VMWare Hyper-V in a mixed Windows/Red Hat Linux Environment. I am also responsible for proper asset management of new bare-metal hardware and decommissioned hardware that affect the company's bottom line. Daily interaction with Storage Engineers, Network Engineers, Facilities Engineers, Integration Engineers, LOB, Stakeholders etc., in an effort to facilitate the all assigned projects and infrastructure deployments.
• OS level deployment for Windows Server 2008 R2 SP1 x64, Windows Server 2003 R2 SP2 x64/x86, Windows 2012, RHEL 6.2 Physical and VMWare
• Hardware includes: HP Rack-Mounted DL Series Servers and HP Blade Server C-Class GEN6, GEN7, GEN8 and Dell PowerEdge R620 Servers
• Microsoft System Center 2012
• Hyper-V - Virtual Machine Manager Console
• VMWare vSphere Client 4.0 and higher
• Configure BNT Switches for Blade Enclosure C-7000
• HP Virtual Connect for all C-Class Server
• Server hardware configuration Boot from SAN BFS in a Data Center environment
• Manage RFC/Change Management for the Decommission/Quarantine process at SunTrust Data Center
• Management Console configuration for V-Sphere and Hyper-V
• Deploy, configure, install and support multi-domain and cross-site provisioning. This includes, patch management, LAN/WAN configuration, server racking, cabling activity fiber/copper , port activation and configuration etc.
• Server Imaging and Deployment. This includes using an Auto Deployment web-based for custom/targeted deploys as outline per enterprise standard. Use deployment tool to push patches and scripts across a Physical and Virtual Environment VM Ware and Microsoft Hyper-V .
• Provide technical support, strategically planning, deployment of client based solutions, and operational management within the distributed Windows/Red Hat server environment

Confidential

• Windows Administration in a HP Server Environment Blades and Rack Mount Server environment perform patching, tuning, updating and compliance
• Perform Site Survey, Installation and configuration of physical server for Server Refresh Project for Major Financial Institution
• Perform troubleshooting of VM servers issues including connectivity issue with Data Center
• Perform root-cause analyses to assist with out-of-scope onsite issues with VM servers.
• Responsible for the Virtualization Environment P2V and V2V Application analyst for Windows 7 migration
• Framework experience using HPC in a secure environment

Confidential

Sr. Network/Systems Engineer - Information Protection and Security Team

• Responsible for provide PCI compliance, administration support and perform system management tasks in the BCD Travel enterprise environment.
• Work on various teams implementing specific technical solutions recommended to move the organization closer to PCI compliance.
• Skilled with all aspects of a Windows Server environment and intermediate Linux skills.
• Framework experience using VDI across a clustered virtual environment.
• Experience at the Enterprise level with Active Directory and work well in project and process driven and regulated environments.
• Ability to review data retention processes, sever hardening policy, GPO policy settings and aspects of network/server security including penetration and vulnerability testing and remediation.

Confidential

Windows Systems Migration Engineer

• Network functions as needed this includes user profile creation, adds, removes, password change, permission grants/revokes.
• Assist Exchange team in defining and migration user mailboxes using E2E as a tool to migrate users during non-business hours. Also use the Exchange Management Console to manage user accounts.
• Working knowledge of Microsoft SCCM installation and configuration. This included running query and reports and deploying packages
• Perform high level troubleshooting and supports user connectivity and equipment
• Familiar with Microsoft Exchange 2003, 2007sp3, 2010 Migration of user accounts. Including client side set-up on laptops/workstation and mobile devices BlackBerry, Windows Smart Phones, iPhone and iPad.

Confidential

Sr. Windows Systems Engineer - Enterprise Architecture and Mid-Tier Engineering

• Perform migration, installation, backups, maintenance, storage configuration and support of system, software and hardware infrastructure and user support on multiple projects.
• Experience with distributed computing infrastructure servers, networks, desktops, management in a mixed Windows, UNIX and Novell environment with VMware and Citrix.
• Responsible for problem analysis and resolution by utilizing diagnostic and reporting tools including TSM, Netcool, Vantive, HP Performance Center, SMS, IBM Director 5.20 and BMC Discovery tools.
• Managed, installed and configured Avaya IP Phones System including Racking the Control Unit, Install the Combination Card into the Control Unit, install the System SD Card for the OS configuration and Patch down the NIC Cable once the OS configuration is completed.
• Perform PCI compliance scan for all networks vulnerabilities and submit to stakeholder.
• Ability to review critique and approve business, architect, SOX and operational documentation.
• Managed Exchange Mail-Box Users via Exchange Management Console.
• Engineered IBM Director 5.20 into the Home Depot footprint as a single point of control for all IBM hardware that worked in tandem with other 3rd party monitoring tools.
• Perform all aspect of server build on a Windows Server 2000/2003 and 2008. Including Physical and VMware Virtual Server migration.
• Application packaging using Admin Studios and Install Shield and deployment tool such as SMS, Altiris RDP and Windows Deployment Service.
• Provide support for all networking protocols and connectivity issues related to the deployment of Windows Servers in the environment. Including SQL/DB2 database back server configuration HA
• Worked with AIX team to upgrade/deploy new Service Pack and Technology Levels TL .
• Perform Citrix Presentation server deployment and migrations. Also, support and installed application in MetaFrame.
• Knowledge of Wintel Intel/AMD based servers from HP, Dell and IBM including rack mounted and blade server.
• Responsible for configuring and supporting the DR environment using Tivoli Disaster Recovery Management and Netbackup to restore company data locally and across the WAN and SAN.
• Create Roaming User Profile between Windows 2000 and Windows Server 2003 to Windows Server 2008
• Microsoft Enterprise Project Management to obtain effective implementation of best practices to execute my project on time, on budget and with high quality results using MS Project 2007 and MS Web Access 2007
• Performed HA Clustering on the most mission critical application in the Home Depot to promote 99.95 up-time across all financial servers
• Performed OPSWare and Matrix42 deployment into the Home Depot environment to perform policy enforcement, patch management, application deployment and compliance reporting across the enterprise.
• Performed onsite survey for all hardware, software and systems to be migrated to VMware 3.x and 4.x. Also, preformed the migration from the physical to virtual environment.

Confidential

Sr. Network Administrator

• Remotely QA over 400 servers install McAfee Epolicy Orchestra, SNA, SQL 2003/2003, VERITAS NetBackup Client, and ensure all services are active and functioning preparedly. Ensure all remote clients are configured correctly.
• Remotely configured all Lexmark proprietary MarkNet print servers. Standardize and Build Windows Server 2000/2003 printer servers to operate over 1200 Lexmark printers, platform and teller devices.
• Prepared all user accounts ensuring all permissions are set, passwords reset, provision tombstone and verify user containers in AD. Modify platform and server INI files ensuring the functionality of all scripts and bank proprietary software.
• Liaison between roll-out managers and network operation also operate as technical management and team leader. Verify switch and router configuration. Stabilize network connection locally and remotely.
• Application deployment using LDM and BigFix. Manage and maintain software and documentation within the source code. Setup and administer an existing CAT Lab for application testing and deployment. In a team environment develop and execute a quality assurance test plan and procedures for packaged application.
• Provide advanced level support for technical and branch/non-branch employees.
• Enterprise application deployment using LDM and BigFix and Zenworks with some knowledge of Wise Studios and Install Shield MSI packaging product
• Active Directory Services Administrator/Novell Service Administrator 4.90 sp1 and some Knowledge of Microsoft Visual Basic or other Windows scripting languages.
• Strong user competence in Microsoft Office and knowledge of testing and staging to include development and execution of test plans and procedures.
• Technical writing for the proper use and installation of application to support field engineers and end-users also cross train on several application, hardware and software platform while working in a mixed Novell/Windows environment.
• Knowledge of imaging using Symantec Ghost for test and QA all packaged application before deployment and perform all duties as a team leader.

Confidential

Desktop-Client Analyst / Consultant Ettain Group

• Provide technology solutions related to our corporate data communication network including LAN, VLAN, WAN, Active Directory, Exchange Servers, SMS, Cluster Server, VPN and Windows 2000/2003 Servers and Performed XP migration for AutoTrader.com and Cox Enterprises from a Win2K environment.
• Identify and resolve network hardware and software related failures and issues also, collaborates with Management and Team in the development, updates and provide recommendation of network strategies
• Ghosting company standard OS onto Dell GXS260/270, Latitude C600 610 640, L400 D600 and Toshiba M3500 using Symantec Ghost and File and Settings Transfer Wizard and maintained network connectivity to all end-users, Performing LAN cable patching
• Performing LAN cable patching and analyzes, identifies, and resolves network operational issues related to data communication while assisting in user move/relocations
• Downloading and installing company preparatory software to assigned users and use remote connection to network or user workstation using VPN or Terminal Server Client Software Crystal Report, Adobe Acrobat 6.0 Professional, Cisco VPN, Crystal Reports, Extensity, FTP Client, Monarch, MS Office Visio Professional 2003, MS Photo Editor, MS Project 2002/2003

Confidential

Sr. Network Operations Technician

• As a Network Operations Technician I was required to provide Network Surveillance/Monitoring in a 7X24X365 operation using NMS applications like: Net-Cool, What's-up Gold and Max-View Plus.
• Act as a technical escalation point in a NOC environment for all technical support staff regarding all infrastructure issues. These issues include providing support of backbone, internet service, network service and routing-related issues ensuring the timely resolution of all outages and customer related issues by tracking trouble tickets opened by the NOC and providing guidance.
• Assist in developing training and procedural documentation on networking equipment for NOC personnel.
• Project Management, Budgeting and Time Management also tracking and reporting of relevant system performance metrics and outages to ensure network and business continuity through network load
• Assist with the re-engineering of the network application upgrades monitoring and maintenance of real time surveillance of network operation and applications like using Satellite Network tool provided by our Israel parent company
• Monitored environmental and power systems at the facilities and maintained network infrastructure by performing disaster recovery and tape backup
• Performed IP addressing assist in configuring Microsoft servers with DNS, DHCP, RAS, WINS, FTP and VPN and maintained network for optimum distribution and load
• Supervised contractors and permanent technicians and interfaced with call center and senior management real time analysis of all network alarms and other Internet Technology includes SMTP, POP3, FTP, SLIP, TELNET,TCP/IP, SNA, ISDN, and some VOIP Monitor Carrier Technology such as POTS, VSAT, X.25, Lucent OC12, ISDN, DS1 some knowledge of Oracle, SNMP, UNIX, Solaris, CATV video , and SONET and monitor backbone providers UUNET and Level 3
• Used Lucent Ethernet Switches to support our local switch and WAN routing in our stack array.
• Provided a 99.95 network up-time and provided 3rd level technical support for all call center personnel while maintaining top notch customer service