SUMMARY:

• Ability to see the “big picture” working closely with IT and Business leadership to shape strategic improvement agendas; identify key challenges, deliver cost effective and high - performance IT systems with a well positioned global multi-site IT Operations aligned with corporate goals and customer requirements.
• Establish short - long term plans and priorities; manage multi-year program budgets, cross-functional relationships, contracts negotiation, global resources and suppliers to deliver global IT strategy, enterprise critical systems transformation initiatives and optimize global IT systems availability, performance and utilization.
• Effective at leading global multi-discipline IT teams in requirements definition, systems and technology assessments, cost-benefit analysis, IT services plan, design, change transition, and support strategies (best practices, metrics, and roadmaps) resulting in a successful track record of demonstrated and quantifiable performance.
• Deliver high quality IT programs, services, corporate integrations, secure networks, data center consolidations, and network stability projects leveraging IT Service Management Framework and Project Management LifeCycle.

KEY STRENGTHS:

Multi-Cultural High Performance Team Leadership

Global Multi-Site IT Infrastructure Operations

IT Budget Development and Management

IT Services Supplier/Partner Negotiation Management

Technology Strategy Road Mapping

Global IT M&A Due Diligence and Integration

IT Infrastructure Strategy, Governance and Execution

IT Project Rationalization and Process Optimization

CAREER HIGHLIGHTS:

Confidential, Norcross, GA

Director IT Monitoring Operations

Responsibilities:

• Manage 6 direct reports, 80 FTEs on/offshore in 8 Data Centers and Operations, Prod., Dev. and QA Environments 24x7x365 across BU’s. Event Management for iSeries Midrange, IBM and Unisys MFs, HP Non Stop Systems, Unix & Wintel Servers, DBs, Applications and Facilities.
• Drive tactical and strategic initiatives for Alert Transformation; severity, auto ticket, MW suppression, correlation; Drive issues resolution with BU’s, Tools Engineering, OPs, and Incident, Problem & OLA w/Release Management.
• Weekly/Monthly Operations and Process Reporting. Projects, Process, SOP and Operating Model improvements increasing Event Management (detection, ticket, triage and escalation) from 15% to + 60%.
• Computer Operations, Batch and Transmissions. Transfer PC - Server Migration Project.
• Inclement Weather and DR coverage. Audit, Risk and Security Response. BMC Remedy; CA eHealth, Spectrum & Wily Interscope; HP SiteScope.

Confidential, LaVergne, TN

Director Open Systems and Telecommunications

Responsibilities:

• IT Strategy Scalability Leader drive technology solutions requirements alignment with Best Practices for availability, reliability, maintainability, and security. Drive Service-Now tools application, metrics and problem-solving methodologies to deliver consistent, repeatable improvements to process, performance metrics, and deliverables.
• 90% P1/Sev1 Incidents Reduction: E-2-E IT environment assessment; resource, systems and support contracts improvements; created CMDB, Incident detection proactive scripting, health check dashboards and refined alerts thresholds; RCA, delivered permanent Problem resolution, High Available designs and Change Management maturity.
• Created IT Security and Disaster Recovery Team - Facilitated multi company Email policy compliance; responsible for access, audit response and compliance strategy (standards, guidelines, technologies) to maintain (data, network and systems) CIA posture. Vulnerability scans & remediation. Email/FW/Network/Web metrics review, incident analysis & response. Desktop/Server patching strategy. DR Exercise Incident Commander.
• Successful Data Center Transformation Program Management of resilient, scalable, secure and cost effective Plan/Design/Build/Run. CIO/Board business plan & investment approvals. Customer, technology & project alignment, multi-vendor platforms End-to-End system architecture and HA design standards. Manage communications, project resource prioritization, decisions, issue resolution, risk mitigation, and quality timeline and budget completion criteria.
• Network Re-Design Program overhauling LAN/MAN/WAN/WLAN resulting in 99.999% End-to-End availability.
• Cisco Data Center Nexus 7k/5k/2k Core/Access/Rack Switches.
• Virtual 65%/Physical 35% (Linux/Unix/Wintel) Server Consolidation.
• Dell, HP Blades and Virtual Server Migrations, VMWare: 3.5 - VSphere 4.0.
• Distribution Centers Wi-Fi network expansion & Terminal Devices upgrades.
• 6 Bldg. Campus MAN - OC48 & 10G SONET/SDH Self Healing Rings and MetroE Installations.
• Tier 1 ISPs Load Balanced Internet - ASR1004 Routers burstable Circuits (2x300M/600M & 2x600M/1.2G.)
• FW/VPN upgrade, Riverbed Steelhead WAN Optimizations; F5 BIG-IP GTM, LTM & Edge Gateway Migrations.
• Developed and executed a comprehensive multi-year Storage and IT Continuity/Disaster Recovery Strategy.
• Developed Program Confidential ; environment assessment, requirements definition, transition criteria, BIA, facility and storage options selection, vendor evaluation, cost benefit analysis, support requirement and resource utilization for Design/Build/Run continuous operations and recovery; solution implementation and data migration.
• Consolidated 5 disparate Storage Platforms and replication of 2 PB block and file level data onto EMC VNX 7500 & 5500, Isilon IQ OneFS NAS and Data Domain 860 & 670 Data Center & Recovery Site systems. 5 yr Storage & Backup Solution purchased for maintenance cost of exiting EVAs and -$0.51 reduction in Cost/GB.
• Lead cross functional teams - internal audit, BU’s, IT, facility management, and solution partners teams to deliver the multi-year plan, DR site build out, systems implementation, process development and resource strategy.
• Developed IT Continuity/DR annual scope, spending priorities, key milestones, purchases, design & build out conversion progressing from a warm to hot site, resource commitment, testing and Data Center cutover process.
• Consolidated international multi-company Active Directory, 9 Domains and Exchange 2007 - 2010 migration project. Deliver Mimecast Cloud Email archiving, security and continuity. Active Directory Risk and Health Assessment (ADRAP) annual remediation. Reduce Exchanged administrators by 50% and developed Corporate Messaging team.
• Enterprise-wide Telecommunications data, video voice, and web conferencing solutions. Avaya PBX phone services and Vmail for more than 3000+ users. ACD programming for six call centers. Managed wireless services, mobility pagers, trunks, local services, business class internet and data center backup circuits from multiple carriers.
• VPG Integration: Plan, execution and operations oversight. Assessment, Prioritization and Stabilization of data center, backups, Email, network and telecom systems; and significantly improved Infrastructure support model.

Confidential, Atlanta, GA

Senior Manager Network & Telecommunications Infrastructure

Responsibilities:

• Accountable for plan/design/build/run of global Network, Telecom, Video and Wi-Fi infrastructure for multi-site mission critical 24x7 shared service environment with 99.99% availability. Evaluate and assess operations readiness, network performance, risk, security, stability, scalability, and Disaster Recovery site build out; and remediation actions to attain service levels. Audit response; CAB member. Cisco 6509/6513 (Tier 1 ISP Internet circuits) DMZ/Core Switches, 7204/7206 Routers Customer FR Implementations.
• Develop optimization and transformation projects for stabilization and service level efficiency investments for CTO. WAN & Wireless 74% annual savings ATT FR/MPLS migration & $380k MRC in circuit disconnects; and negotiated 25% discount Smartnet contract. Developed infrastructure health check metric review dashboards.
• I3 Interactive Intelligence (CIC) VoIP/PBX, fax, email messaging systems administration, integration, licensing, office migrations and Disaster Recovery; international Contact Center IVR, screen recording, workforce management and encryption software installations and multi-site routing to remote Contact Center and at-home agents.
• Chief Security Officer directed Network Security Remediation Projects:
• Secureworks Implementation - Select devices (network ranges, service enabled, FW/VPN, IDSM-2, WCS, Server, Router, and Switch) to be managed and monitored. Coordinate Secureworks inspector, logvault and syslog installations. Develop Network Operations support playbook, Call Contact List and Incident Escalation Procedure.
• PCI DSS and SAS-70 compliance compensating controls, auditor artifacts, test procedures, documentation (configuration, diagrams, systems logs and rules.) Certificate management renewal process.
• FW Consolidation Project (Juniper NS204, NS208 & ISG2000, Checkpoint VSX & Cisco ASA5000.)
• IMPERVA Web Application FW, Cisco IDSM-2 and Wireless Control System (WCS) installations projects.

Confidential, Marietta, GA

Project Manager

Responsibilities:

• Recovered iPage Oracle high availability RAC 10g Database OEL5 Linux on HP blades project.
• Developed KPI, Metrics and consolidated project reporting process and assist in vetting organizational strategy.
• Develop project budget and shared service chargeback’s with Regional CTO and Architect.
• DMVPN router, Vmail Hub, Radius/TACACS, Siemens IP PBX, and FR/MPLS (Data, VoIP and Video) migrations.
• Design, vendor coordination and implementation of resilient and scalable LAN/MAN/WLAN (Cisco Routers and Nortel L2/3 Switches) migrations, upgrades, BU FW change request and office relocations to eliminate SPOF, topology complexity, and improved provider monitoring processes to reduce MTTI, MTTR impact of mission critical 24x7sites.
• Led workshops to identify deliverables and network requirements; develop cutover quality checklist, roles and responsibilities, dependencies, risk and stakeholder commitment for successful customer site implementations.
• Manage global (ATM, DSL, FR, IP/VPN, ISP, Metro-E, MPLS, MW, Radio, Satellite and VSAT) circuits budget; produced $200k in cost savings and bandwidth optimizations and produce billing reconciliation process.
• Led strategic planning sessions, technology evaluation and selection with vendors and business partners; developed LAN/WAN convergence and mobility roadmaps, position papers and network architecture document.

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Network Stability Service Improvement Program Execution:
• Circuit & DNS Migrations - Reduce SPOF upstream router outages and reported weekly on circuits capacity utilization; implemented a scalable and reliable DNS Architecture with redundant aggregation router and uplinks.
• Alternative Router: Redback chap 11 - Mitigated financial and performance risk with single vendor network.
• Metric Analysis - Identified chronic problem with T3 card revision level, led to nationwide card replacement.
• Change Management - Minimize outages with improved implementations, communications & compliance rigor.
• Vendor Performance Management - Proactive metrics review and published 24x7 coverage and escalation list.
• Improve RFO - Delivery and automatic conference bridge process >400k subscriber’s minutes (# cust * duration.)
• DSL Fault Isolation & Repair - RCA, Reduced MTTI & MTTR within SLA, created DSL Center of Excellence.
• Developed DSL Operations Manual - Documented procedural interactions between organizations.
• Genuity/Level 3 European Network Integration: Directed operations and more than 100 major customer migrations retaining more than $30 million in annual revenue. Managed CMDB of pop and circuit’s reconfiguration and infrastructure contracts (pops, data centers, circuits, network equipment and maintenance) negotiations.
• PoP infrastructure route and facilities site selection, BIA, planned, designed and implemented backbone architecture changes to optimize capacity and availability vendor management contract negotiations and liabilities collection; engineered customer solutions and services; fulfilled business entity, regulatory and telecom licensing requirements; and manage and negotiate 3rd party access, circuits, peering/transit interconnects, collocation/telehousing, eyes & hands and tier 3 support.
• Managed end-to-end delivery of global transoceanic cable systems infrastructure capacity capital expense budget $14 million). Improved budget position 15% by efficiently managing central billing party payment process and eliminating signature delays.
• AOL international operations and project engineering services, IPASS & GRIC product support, implementation and acceptance for Global Access LOB and Partner (caching, content, satellite and wireless access) network requirements and change business justification impact assessment and compliance testing.
• Due diligence, network consolidation plan execution and operations; expand the network upgrading 75% of sites to E3, and installed VPN and VoIP connecting offices and hosting centers.
• Networking and server infrastructure engineering teams challenged to build a $7 million international data center in Amsterdam in six months.
• Directed BCP facility risk, resilience, and security assessment.
• Developed network and facility disaster recovery plan. Completed project $1 million under budget and 60% faster than the US model Data Center Build team benchmark of nine months.
• Led 10-person network engineering team in technology and vendor selection, $12 million budgetary approval, contract formulation and network project plan development (WL connectivity, facility build outs and customer migrations.
• Delivered 2.5gbps Pan European (LON, AMS, FRK & PAR) IP/DWDM network, a major milestone in network evolution and company initial test case and predecessor to a US wide deployment.
• Managed networking teams global Plan/Design/Build Internet POPs (Points of Presence) infrastructure build outs projects.
• Developed Deployment Process, Co-location Requirements Questionnaire and Access Procedure documents.
• Managed annual budgets $13M CAPex and $26M MRC OPex.

Senior Network Systems Engineer, Infrastructure Engineering

Confidential

Responsibilities:

• Managed NEARnet and SURAnet Data Centers and Internet POPs (Point of Presence) infrastructure build outs projects based on corporate and facilities requirements, customer demand, and network, circuits, servers and router capacity usage analysis.
• Managed computer room conversion into Data Center and Internet POP. Assess and upgrade fire suppression, cooling, wiring configuration, transfer switch configuration, redundant utility power feeds and battery plant and generator sizing, testing and refueling.) Deployed internet POPs infrastructure that significantly reduced direct labor maintenance costs and installed scalable MFS OC48 circuit capacity.
• Develop operations handoff and facility access Procedures.
• Facility assessment and upgrades to electrical infrastructure, battery backup and gas turbine generator to stabilize the facility reducing customer impact by 99% resulting in significant SLA credit savings.
• RFP Response, Traffic Analysis, Demo Room and Trade Show support, beta testing, and pilot implementations.
• MallSat Project Engineer - Retailers POS CC Approval within 3 seconds. Network configuration testing, optimization and rollout Controllers, FEP, Host, IDU, Routers and NMS. NOC monitoring and problem analysis procedures.