SUMMARY

• With over Ten years of experience in the IT industry, have acquired a tremendous amount of hands on, technical and project management knowledge. Current objective is to apply technical knowledge and project management skills to help lead a competitive growing company to a new level of success and guide them towards a new age of advanced technology.
• Very good experience in Hyper - V virtualization and infrastructure management as well as VMware installation and maintenance of virtual machines.
• Expertise in Windows 2003/2008/2012 server administration and active directory administration from Installation, configuration and troubleshooting of servers and their services.
• Troubleshooting AD FS 2.0 for various client network.
• Create user accounts and group policies and also troubleshoot the existing GPOs for multiples environments.
• Responsible for server builds, patch management, antivirus and updates.
• Performed system administration activities, security policies and monitored system performance both at software and hardware levels
• Assists IT staff with volume creation and presentation, performance monitoring, and data snapshot.
• Expertise in administering File servers and Print servers
• Expertise in DHCP and DNS
• Expertise in Microsoft Windows NT, Windows 2000 Professional, Windows Xp, Windows Vista, Windows 7, Windows 8, Windows 8.1, Centos, Red Hat, Fedora, Macs operating systems, IPhones Android phones.
• Strong knowledge of TCP/IP protocol suite, virtual networking, wireless networks & Cloud computing concepts
• Helpdesk, incident, change, problem and inventory management through Kseya Site Manager & Connect Wise.
• Strong analytical, technical and troubleshooting skills handling multiple calls and simultaneously working on multiples service requests.
• Experience in the Server and Desktop Management (Windows Administration), Support, Analysis and Maintenance
• Troubleshoot and management of Microsoft Exchange Server 2003/ 2007/2010/2013 & O365 cloud environment.
• Implementation and management of Microsoft Lync server 2013
• Management and troubleshooting Citrix XenApp 5.x/6.x Application virtualization environment and troubleshooting multiple client consoles through Citrix Delivery.
• Disaster recovery & Backup management through Data Protection Manager & safe system shutdown through power chute.
• Managing SQL Database backups and replications across multiple sites.
• Interact with cross functional/vendor team in order to have end solution. Managed an organization’s server infrastructure. This includes recommending the hardware and software to meet an organization’s IT needs. Participate and Coordinate with team member for issues.
• Handling team members in the absence of Team Lead. Prepare system architecture understanding and Troubleshooting documents.
• Creating customized CRM reports and troubleshooting day-to-day issues.
• Managing CRM Inbound and Outbound email delivery through e-router.
• Configuring Q-See security systems and remote management setup.
• Migrated File server from virtual environment for 200+ users.

TECHNICAL SKILLS

Operating Systems: Windows XP / Vista/ 7 /8, Linux, CentOS, Ubuntu.

Servers: Windows Server /2008/2012, RedHat Enterprise Linux 5 /6, Citrix XenApp 5 / 6.x / 7.x, & Citrix Delivery console. McAfee, Symantec, Microsoft Hyper-V, MS TMG 2010, MS SQL Server /2012, MS Lync Server 2013.

Protocols: TCP/IP, SNMP, NetBIOS, IPX/SPX, HTTP, PPTP,L2TP, DHCP, DNS, WINS, RAS, FTP, SMTP, IMAP, POP3, IPsec, SIP, RDP.

Hardware: HP, DELL, IBM, CISCO Routers & Switches, Intel Switches, Linksys, SMC, Netgear, APC UPS systems.

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Systems Administrator

Responsibilities:

• Responsible for administering, optimizing and supporting internal LAN/MAN infrastructure consisting of Windows 20 Active Directory, Hyper V.
• Broad experience supporting and troubleshooting Exchange 2010, 2013, Office 365 and Microsoft Outlook 2007, 2010, 2013, IPhone, Android support.
• Resolving Citrix issues through Xen Center & Citrix Delivery Controller.
• Troubleshoot AD FS issues for various client networks. ( AD FS 2.0 )
• McAfee Deployment through Connect wise and McAfee EPO.
• Trouble shooting configuration issues for Kronos.
• Applying feature packs and hot fixes for releases in distributed environments. Maintaining Security compliance by regular Service Account Password changes and Applying security patches
• Performed Migration of Physical Application Servers to virtual servers Using Hyper-V and AD Migration Tools.
• Responsible for installing configuring and troubleshooting on Windows 2008 R2/ 2012 servers using enterprise standards.
• Good troubleshooting skills in hardware and software in Windows environment.
• Configure, troubleshoot and monitor core services such as Active directory, TCP/IP, DNS, WINS, DHCP and Group policy.
• Group Policy Objects (GPO) for desktop environment consistency & security using Group Policy Management (GPMC), User Logon Scripts, Group (Domain Local, Global and Universal) Creation with scopes and permission assignment to resources, roaming profiles for users & maintain organization Unit hierarchy with Delegation of administration.
• Manage intra-forest and inter- forest user account moves (using ADMT GUI), User profiles and computer account migration.
• DNS, DHCP, Forest trusts, Site/subnet configuration, Domain Controller health and server performance, Ensure security using Hardening procedures with security Analysis & configuration tool.
• Perform general system administration duties in a Windows Active directory environment.
• Developed a hardware independent image for deployment to desktops through WDS.
• Captured XP/7, 2012 and created a hardware independent master image that could be deployed to all current servers, desktops and laptops.
• Zero Touch / Auto deployment of OS images with DVD and USB media
• Patching of servers done through Microsoft WSUS servers.
• Worked with DEV team on hosting and troubleshooting various applications in Pre-Production before moving them to production.
• Experience on SSL Configuration, Admin scripts and different authentication modes.
• Enable multiple ports on the DMZ based on the requirements of the architecture of the application.
• Designed test labs before deployment on Production.
• Monitoring and managing of server performance and availability.
• Responsible for technical incident and customer escalations for a team of senior systems engineers in certification group.
• Creating and managing User accounts and permissions for multiple companies on Windows 2003, 2008, 2012 & O365.
• Install and troubleshoot customized applications on Windows XP/7/8/8.1.
• Performed necessary storage infrastructure maintenance and necessary data migration as required.
• Experience working with various Hewlett Packard (HP), IBM and Dell Server Hardware.
• Configuring Spam soap filters, troubleshooting networks
• Provided 24/7 technical supports for customers and peripheral equipment for on-site and remote staff.
• Advising latest technologies as per the client’s needs. Presenting cost effective solutions to the Financial Services Officer. Conducted meetings with Department of Defense Auditors. Confirming that the project proposal is in compliance with the ECP.
• Managed vendor responsibilities and contracts. Maintaining client audit logs for yearly audits. Received recognition for successfully representing the client during DOD audits. Performing day-to-day tasks of network printers. O365 Exchange online setup. User account creation.
• Administrating Mac clients. Joining them to AD Domain and troubleshooting Okta connectivity issues.
• Consolidation and migration of Active Directory domain and forest from Windows server 2003 to Windows server 2008 with ADMT

Environment: Windows server /2003 Active Directory, CITRIX XenApp 6, Exchange 2010, Lync 2013, MS SQL server, VPN, TMG,CRM E-Router.

Confidential, Lake Forest, CA.

Systems Administrator

Responsibilities:

• Installation and Administration of Windows / 2012 servers
• Configure GPO and assign policies to different departments
• Managing Domain controllers with additional domain controller and read-only domain controllers
• Manage Windows DNS, DHCP servers
• Troubleshoot and analyze backup related issues
• Scaling and migrating VMs from Microsoft Hyper-V
• Administration of Active directory environment and Exchange server 2010, 2013 & Office 365.
• Supported DEV Offshore team 24/7 for all Web related issues.
• Plan, design and deployment of Lync server 2013
• Backup user’s data on HP Tape library on daily basis
• Responsible for keeping off-site backup
• Responsible for Backup and restore user and Windows server Data Protection Manager.

Environment: Windows server, SQL server, Exchange Server 2010, Hyper-V

Confidential, Pomona, CA

I.T Consultant

Responsibilities:

• Responsible for ensuring the day-to-day availability of all Microsoft Windows work stations dependent Point of Sale systems.
• Provide timely responses to all incidents.
• Work with internal clients, suppliers, contractors, project teams and other technical staff to support technical solutions.
• Support the identification and resolution of problems, follow service management processes, and participate in root cause analysis sessions.
• Participate in the technical implementation plans in support of infrastructure projects.
• Participate in the installation, configuration, administration, and tuning of Windows based server systems.
• Install, configure and manage Virtualization and Windows 2003/2008 server environment.
• Creating Virtual switch.
• Work with vendors to install new systems.
• Design, install and configuring Win 2003 domain controllers.
• Designing and implementing Active directory according to meet the requirements of the organization.
• Creating the organizational Units and placing Users & groups in their respective organizational units

Environment: Windows server, switches, ATM machines, POS systems, Security Cameras.

Confidential 

Systems Administrator

Responsibilities:

• Administration of Windows server 2003, Active directory and domain controllers.
• Configure GPO based on company requirements.
• Troubleshoot and Backup of Windows Active Directory environment.
• Maintenance and backup of Windows 2003 servers.
• Monitoring AD infrastructure through ISA.
• Perform daily, weekly and monthly health check report on Active Directory, DNS and DHCP.
• Define and implemented Active Directory Group Policy and logon Script for user’s settings like software installation, network drives etc. Define and implemented Branch Office solution for data replication and authentication.
• Configuring mini scanners, POS systems.
• Supporting multiple banking applications and making sure they are in compliance with state regulations.

Environment: Exchange 5.5 / 2003, Windows 2003, 2000 Active Directory, and SQL 2005.