SUMMARY:

• 15+ years of professional and progressive Information Systems and Technology hands - on experience wif > 95% in a business casual Corporate/ HQ office environment wif multiple remote branch offices.
• Accomplished Information Security Specialist wif substantial experience working wif specialized tools to identify and accurately assess internal and perimeter system and network vulnerabilities, abnormalities, security violations and reporting on compliance.
• Proactively researched, recommended and implemented specific actionable ways to safeguard systems. 5+ years’ experience planning, designing and implementing Public Key Infrastructure (PKI) for enterprises, utilizing Microsoft Services, OpenSSL, CSRs, CRLs, templates, and teh largest managed PKI solution, statistically. (E.g. Venafi)
• Extensively worked wif top-tier support personnel at Symantec VeriSign, DigiCert, Comodo, Network Solutions and GoDaddy on bulk domain name and TLS/SSL procurement, provisioning and installations.
• Proven expert-level working-knowledge wif several POCs to go-live implementations of Microsoft Active Directory, Azure, ADFS, DNS, DHCP, WDS, WSUS, DFS, Hyper-V, Group Policy, server hardening, system resiliency, auditing, data backup, restoration, recovery and business continuity strategies.
• Innumerable and comprehensive involvement wif several 80-800 seat (cubicle) capacity call centers (nationwide travel required) and their respective server rooms’, data centers’ and/or closets’ wiring, switches and Aspect call routing equipment.
• Acclaimed work-ethic, uncanny self-motivation wif a quick wit, precision-like planning and execution skills, as-needed articulation, reliability, performance, learning capacity, loyalty and mentoring qualities. ed UnitedHealth Group “Ruby” for “Compassion” and UnitedHealth Group “Opal” for “Collaboration”.
• Exemplary Author of hundreds of technical forms, policies, processes, manuals, resolution procedures, escalation procedures, Disaster Recovery documents and artifacts for end-users, support staff, external Clients, Executives and Directors.
• Personable and likable collaborator wif all co-workers, Project Managers, Vendors, Database Administrators, Network and System Administrators and Engineers, Programmers and Developers and System Integration Specialists, respectfully.
• Very TEMPeffective liaison, proxy and technical jargon interpreter between technical and non-technical persons, enabling teh ability to cater to a much larger audience and forge lasting relationships wif internal and external Customers.
• Highly competent and adept wif me.T. risk management, governance, ITIL, MOF, Agile, Scrum, PCI-DSS, HIPAA, Sarbanes-Oxley compliance standards, frameworks and audits. Frequently charged wif reviewing and updating documentation associated wif mandated compliance audits.

PROFESSIONAL EXPERIENCE:

Services / PKI Consultant

Confidential, Plymouth, MN

Responsibilities:

• Vetted, installed, troubleshot, revoked and documented internal and external digital s and assisted Customers wif all other PKI or encryption-related inquiries.
• Extensively worked closely wif website and application delivery owners, database administrators and network administrators, respectfully, to educate and ensure adherence to Company computing security policies and procedures, as well as HIPAA and PCI compliance.
• Engaged ethical hacking, firewall and penetration testing SMEs to reveal, analyze and mitigate any issues wif UHG's security posture.
• Project Lead for teh Dell (formerly Quest) Single-Sign On application.
• In-depth knowledge ADFS, CA Siteminder, OAuth2, SAML 2.0 and other SSO standards and APIs. Familiarity wif CA SiteMinder, CA Federation, CA Identity Manager, Ping Federate, RSA Adaptive Authentication and Radiant Logic Virtual Directory.
• Created, co-authored and maintained numerous Team policies, Service Desk resolution procedures and on-boarding forms.
• Accomplished and achieved numerous internal recognition s, from peers to Executives, including teh “Compassion” and “Collaboration” s.

Security Engineer me / Windows Network Consultant

Confidential, St. Paul, MN

Responsibilities:

• Routinely performed internal PC break-fix services, SQL database optimizations, server maintenance and adding to new documentation and artifacts creation policies.
• Designed, managed, monitored and supported an IP-based, enterprise-class access control system dat spans 20+ physical sites across teh globe, as well as teh person(s), hardware and software dat support it.
• Created, captured photos, configured access control rules of HID proximity badges for using Role Based Access Control (RBAC) methodology.
• Frequently setup, tested, analyzed and captured baselines of new or existing security-related hardware, software and configurations.
• Ensured Security Officers always had reliable real-time visibility, capability and monitoring access of all building quarters and zones.
• Triaged BMC Remedy incident tickets to meet St. Jude Medical’s defined Service Level Objectives, sustained server steady states and continuously improved on positive Customer experiences.
• Participant in a 4 person weekly on-call rotation to maintain teh highest level of business continuity and service.

Sr. Windows Administrator / Network Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Continuously configured, managed and maintained Enterprise-level applications and HA systems, TEMPeffectively safeguarding mission-critical systems and data.
• Proactively logged 100+ hours of in-depth shadowing of Bank's Senior Network Security Team on layered defense mechanisms, enterprise firewalls, IDS/IPS and port-sweep testing.
• Daily reviewed BigFix for NIST compliance. Performed scans for patching needs and health checks on Windows Server 2000 and Windows Server 2003 servers in all domains. Opened appropriate break-fix tickets detailing remediation actions including due dates as appointed by NIST.
• Provided prompt and accurate reporting of systems’ status, including audit and compliance to Team Leads and Management.
• Held down teh number of Service Desk incident tickets using BMC Remedy and per Change Management Committee’s defined rules and standards.
• Proactively and routinely reached out to other team members and other departments to help reduce their incident tickets as time allotted.
• TEMPEffective liaison between departments such as Information Security, Network, Federal Police and Distributed Computing Operations. (DCO)
• Delegated teh role of on-boarding and mentoring new Wintel Administrators.
• Participated in weekly, 24x7 on-call rotation for Distributed Computing Operations (DCO) department.
• Primary Administrator for Symantec Endpoint Protection (SEP) servers.

Systems Administrator

Confidential, Burnsville, MN

Responsibilities:

• Team Lead and Mentor of eight Help Desk Associates, five PC technicians and two me.T. Interns.
• Provided professional and prompt support for hundreds of SSL VPN telecommuter users including Executives.
• Annual road-warrior; elected to travel to remote sites (call centers) to train personnel and image/re-image PCs.
• Participant of a mere 2-person, 24/7, weekly rotation of on-call network, data center and end-user support.
• Lessened or resolved a multitude of PCI SAQ issues by auditing, scanning, documenting and reporting to a contracted PCI Expert for several months.
• Collaborated wif National Account Managers and their dozens of Clients’ IT team(s) and Management on complex projects and migrations.
• Planned, designed and implemented a very efficient Active Directory domain infrastructure (from a Workgroup), along wif supporting roles such as DHCP, DNS and Services (PKI).
• Day-to-day Enterprise Administrator of AD Forest, DNS zones, File Shares, DHCP scopes, IIS 6.0 sites, Scalix Email, SharePoint Services 3.0, WDS, WSUS, SQL Server and SQL Express 2005.
• Administered Verint Witness Impact 360 HA call recording system, including helping setup teh required fibre SAN wif HP iSCSI storage array.
• Configured, managed and troubleshot Clarity security software and servers used to control teh issuance of HID proximity badges.
• Designed Microsoft best practice hybrid AD OU structure to accommodate both delegation and precise Group Policy Object and Ps targeting to harden systems.
• Proactively managed and audited screened subnets and private zones using tools such as Nagios, Nessus, Cisco ASA, LogLogic and SysLog.

Technical Support Specialist / Backup Network Administrator

Confidential, Shakopee, MN

Responsibilities:

• Elected to serve as teh primary backup to our Network Administrator.
• Managed, configured and updated Cisco PIX firewall appliance.
• Provided professional phone support for customers and escalated incidents as needed.
• Trained others on UPS and surge suppression technologies, including sizing and best practices.
• Worked closely wif UPS engineers in teh testing of UPS units returned through RMA.
• Collaborated wif Sales and Marketing team in lead generation and brochure designs.
• Supported office of 22 users, workstations and Microsoft Server 2003 Small Business Edition.

Break-Fix Field Service Technician

Confidential, Edina, MN

Responsibilities:

• Repaired, upgraded and replaced hundreds of Park Nicollet Clinics’ workstations and peripherals at Methodist Hospital and spanning all Park Nicollet sites in MN.
• Assisted in teh successful migration from Novell Directory Services to a Windows Server 2000 domain.
• Resolved 1500+ computer trouble tickets wif SLAs ranging from 1 hour to 6 days.
• Documented all resolved tickets wif teh highest level of detail for Dell PMO and to add to existing knowledge base.
• Strictly adhered to company policies, procedures and practices to maintain HIPAA compliance.
• Imaged, re-imaged and troubleshot workstations and assets at Gloden Triangle HQ and performed several hundred application upgrades and installations wif detailed licensing management.