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Migration Technician/end User Support Resume

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TECHNICAL SKILLS:

OS: Windows 95/98/NT/Windows2000, Windows 2000 Professional/Windows 2000/2011 Server/XP PRO/Vista Business/Professional/Windows 7/Windows 8.1, 10, Red Hat Linux7/8/9, Novell Netware 6

DOD applications: BBCA, Altiris, Credent, Remedy, Activclient, Plus 1500 other software used by various offices and departments within D.O.D network

Tools: BMC Marimba/Altiris/Remedy, Credent, Encryption Software, Active Client, Remote Desktop, VPN, Norton Firewall, Antivirus, Ghost, IRIS, Solar winds, FTP, Talent, Microsoft Office Suite 2000/XP/Professional, Office 2013 and Outlook 2013 Communicator, Visual Studio.NET 2003, SQL Server, KVM, Switches, Routers

Networking: TCP/IP, WIFI, IPX/SPX, SNMP, SMTP, NNTP, IMAP, POP, active directory services, DNS, DHCP, WINS, I - Mail, Exchange Server 2000, Samba, Apache, Ethernet, Token Ring, LAN/WAN, routed Cisco 3750 Routers/Switches, Ran network cables

Platforms: Knowledge of computer hardware on various computer systems such as DELL, Comqac, HP, and IBM

PROFESSIONAL EXPERIENCE:

Confidential

Migration Technician/End user Support

Responsibilities:

  • Migrate Windows XP to Windows 8.1 (Executive Level Migration)
  • View End user profiles on the NAS to recover missing data
  • Wireless NIC Adapter - Configuration and Verification
  • Network Printer - Configuration and Verification
  • Cisco Anyconnect 2013 - Configuration and Verification
  • Microsoft Outlook 2013 - Configuration and Verification
  • Salesforce (CRM) Customer Relationship Management application - Configuration and Verification
  • SIS Sales Management application - Configuration and Verification
  • SAM ERP application - Configuration and verification
  • Rhumba application connected to the AS400 IBM mainframe system - Configuration and Verification
  • Interface with Executive Level end users
  • Ensure that Service Level Agreements (SLA) are met
  • Verify Pre / Post Deployment Checklists and send them to the Project Team for reporting to Sysco Food
  • Maintain daily communication with the Command Center
  • Validate all Documents and Deliverables have been completed
  • Provide End User Desktop Support

Confidential

Service Engineer

Responsibilities:

  • Served as Lead Tech for Win 7 upgrade for all Confidential ’s throughout Indiana
  • Troubleshoot, service and repair hardware and software issues
  • Data and file migration, configuration per Confidential specifications
  • Inventory control for tech refresh asset’s
  • Switch VLAN’s
  • Install /configure and troubleshoot RXCO and RXPC’s and POS peripherals, Zebra Printers
  • Install /configure and troubleshoot March/Verint DVR systems and cameras
  • Document and report data for each sites installs

Confidential

Computer Repair Technician

Responsibilities:

  • Repair and refurbish desktop and laptop/notebook computers
  • Install Operating System and application software
  • Wipe donated hard drives to DOD compliant level
  • Triage donated equipment to what is usable or not
  • Remanufacture computer components to usable parts and scrap

Confidential, Indianapolis, IN

Tech Refresh Team Lead

Responsibilities:

  • windows system administration active Directory (user and password Administration) server/switch and KVM administration computer builds, Tech Refresh provided preventative and reactive support for existing systems and resolved escalated technical issues hardware/software configurations service and repair and troubleshoot hardware/software issues agency specific system imaging Desktop/Laptop, client files migration and backup, remote assistance, inventory control, daily Technician assignments, daily and cumulative deployment tracking and reports, assign daily deployments and remedy tickets to technicians

Confidential, Southfield, MI

Lead Tech

Responsibilities:

  • Successfully led team in a large rollout project supervised Tech’s and Jr. Tech’s complete upgrade of all Home Depot server rooms throughout Indiana performed Site Survey’s, Load balancing power, rack realignments, full system installation including installation of Cisco 3750 switch, HP DL380 servers, HP 2012i DC Modular Smart Array, USB redirector. port reassignments test hardware upgrade and troubleshoot any issues per HP upgrade procedures. escalate hardware and software issues as necessary de-install old servers and SCSI RAID

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