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It Manager, Database Administrator, Technical Support Resume

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Lakeland, FL

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TECHNICAL SKILLS:

Computer Systems Analysis: Java, HTML, SQL, Visual Basic, JavaScript, PHP, Windows XP/Server 2003, UNIX Shell and Windows Scripting Writing and executing. MS Office, Microsoft Word, Excel, PowerPoint, Access, Avaya UNIX, Windows server systems, LAN/WAN networks, SQL servers, relational databases, and T1/ISDN phone line operations

Business Systems Analysis: Experience in creating documentation for web portal for an online retail business. Created documentation and testing processes for every level of the website for all specifications, operations, and workflow. Troubleshooting, statistical analysis qualitative/quantitative, interfacing networks, applications, software/hardware. Testing, implementation, reporting, and project management.

Technical Support: Tier 1/Tier 2 Technical Support, Call Center, Network Operations Center

System Administration: Windows 7/8/10, UNIX, account creation, administration, applications, installations, and network security.

Customer Service: Experience and expertise in working with internal/external customer groups to determine and meet business and service requirements for all levels of system processes.

Testing: User Acceptance Testing (UAT) Call and Workflow testing. Manual and Automatic Script creation and execution. Software and Hardware testing. Java/SQL testing process flows with Windows/Oracle relational databases.

PROFESSIONAL EXPERIENCE:

Confidential, Lakeland, FL

IT Manager, Database Administrator, Technical Support

Responsibilities:

  • Technical support for all hardware, software configurations, installations, and troubleshooting.
  • System accounts, voice mail, landline phones, cellphones, network configuration, printers, and security.
  • Vendor relations and accounting.
  • Administrated data entry, statistical analytics, grant and data documentation report writing.

Confidential, Lakeland, FL

Team Leader

Responsibilities:

  • Lead a team of 6 technicians in installing Lakeland Electric Solar Panels for the city as a phase 2 project
  • 6 Direct Reports

Confidential, Pleasanton, CA

Facilities Coordinator

Responsibilities:

  • Administrated a two building campus for ongoing events.
  • Managed all aspects of the facility including complete operational opening/closing, setup/takedown, environmental and system processes.
  • Managed staffing, inventory control, and room assignments, campus security and maintenance.

Confidential, San Ramon, CA

Business Systems Analyst

Responsibilities:

  • Reduced service interruptions 20% improving efficiencies and bottom line profits
  • Established service protocol reducing IVR downtime 50% for major AT&T/SBC client
  • Extensive Telecommute and Remote Work Experience. VPN, GoToMeeting, Blackboard Collaborate, and Teleconferencing.
  • Hands on analysis, design, installation and deployment of Avaya/Nortel MPS 1000 IVRs, Windows and UNIX Servers, new application testing, and associated voice and data configurations. Systems analysis on UNIX and Windows systems for the improvement of business processes and costs
  • UNIX and Windows System Administration. User accounts and permissions
  • Project lead on multiple projects, which required extensive interaction with vendors and other teams associated with the projects. Wrote technical manuals detailing installation/configuration and maintenance procedures for related hardware and software.

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