Systems Hardware Analyst Consultant Resume New York, NY - Hire IT People

PROFESSIONAL SUMMARY

CompTIA Mobility+, Network+, & A+ certified. A solution oriented technician whom has a great attention to detail and takes pride in providing the highest level of customer service to every client.
Experienced in supporting high profile and department wide projects proficiently. Able to identify software & hardware malfunctions quickly and provide the correct solutions and fixes efficiently.
An adaptable and enthusiastic learner with the ability to lead a team and be a part of one.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Systems Hardware Analyst Consultant

Confidential, New York, NY

Responsibilities:

Participated in various hospital wide projects; including Windows 7 upgrades from the XP operating system on 1,000+ PC’s, which involved meeting with users to survey and ensure that all their applications were compatible. Initiated and monitored the user’s data migration process and ensuring all HDD’s are encrypted with Bit Locker after imaging
Handled incoming tickets from the Service Desk using the Service Now ticketing system and provided desk side solutions to a wide range of employees which included high profile individuals such as VIP’s, doctors, and director’s
Install, configure, image and restore operating systems on both HP and Dell desktops/laptops with the necessary ISO image; keeping a track record by asset tagging all new devices and keeping our Asset Management Console updated
Configured hospital E-Mail accounts on Windows Phones’ & BlackBerry Phones’ for users
Trained new IT interns and brought them up to speed quickly by having them shadow me daily

Deployment Technician

Confidential, Queens, NY

Responsibilities:

Transported & unboxed over 150 new PC systems for a new lab set-up
Removed the existing monitors from the old stands & installed the new HP stands that were ordered
Ensured proper connection of all computers & peripherals; powered on and tested PC’s
Kept inventory for deployed equipment by documenting asset tags & serial numbers

Computer Technician Intern

Confidential, New York, NY

Responsibilities:

Aided in the deployment of Windows 7 .ISO images in classrooms for staff and students
Assisted administrative staff and students with day-to-day troubleshooting and provided on-site support to all PC’s in classrooms
Networked printers to classrooms using static IP addresses on the network
Configured group policies installations to lock down student computers

PC Network Technician Volunteer

Confidential, NY

Responsibilities:

Programed, assembled, & installed USB NIC adapters on work stations with a team of 20
Programed, assembled, & installed 2 wireless Net Gear routers in 2 classrooms
Ensured that all work stations were uniformed with correct application settings (Panda Security Anti-virus, & Microsoft Office 2007)
Preformed an audit of all equipment (checked hardware, software, make & model) and exported information to Excel spread sheets