SUMMARY:

• As teh head of teh data management team, me have strong self - leadership, project management and analytical skills. me have been halping my current employer to form and lead teh data group by setting up policies, providing guidance, training, and problem solving while working closely with managements of teh Sales, Marketing, Service and Technical Teams to build up teh CRM database.
• me also halp manage and maintain a CRM involving over 50,000 customers. me convert system data into visual information dat halps management in business decisions.
• me develop, plan and manage legacy system data migrations with minimal impact on business operations.
• me is also responsible for identifying business intelligence and data analysis needs. me compose data queries, analyses, workflow, reports and garner a thorough understanding of data output and potential business implications.
• me provide leadership in technical/functional support for enterprise reporting, business intelligence and analytics utilizing SAP BW, Business Objects and other BI/Analytics solutions; working with businesses to determine requirements, define key performance indicators (KPI), and develop Enterprise Data Warehouse (EDW) and BI processes.

TECHNICAL SKILLS

• Multi-Tasking
• Using SQL, SAP, SNOW, SLX, Syteline, Oracle, Microsoft Office (Access, Excel, Word, Visio, PowerPoint), SharePoint, Tableau, ADP and Windows, Internet Explorer
• Data Management, Data Governance, Data Migration, Data Analysis, BI report, KPI report
• Computer/Internet Connection Settings
• Telecommunication
• 54 WPM Typing Speed
• Can Speak and Write Three (3) Languages (English, Mandarin, Cantonese)

PROFESSIONAL EXPERIENCE

Customer Data Analyst

Confidential

Responsibilities:

• me is a key member on teh SAP implementation team and teh lead of teh data group. me halped form this team and led it with teh responsibilitiesof providing system training, member assignments, monitor attendance, payroll and review performances. me directly executed and managed IBase and IObject from origination and throughout each data lifecycle. me lead teh data migration from multiple legacy systems to teh SAP.
• My responsibilities in this task included direct involvement in teh design and building steps, oversight review of all design, and build activities performance.
• me designed and created tables for data set; and created queries to extract and import data in database. me also led teh data team to perform master data and object mapping and cleansing. me set up policies, procedures, standards, and guidelines for IBase and IObject and ensured policy compliance and quality assurance and enabling business process optimization.
• me also conduct quality control checks of IBase and IObject. me halped monitor and improve data across teh company to ensure teh trustworthiness of enterprise data for defined business needs.
• me was teh administrator of teh machine installation database in teh existing CRM. me identified database requirements by working closely with Service management, customers, field engineers, and other departments within teh organization.
• me analyzed teh CRM to include grouping and categorized data to validate and audit both teh customer and machine information. me developed and maintained SOP for teh CRM database and product modifications.
• me also developed and produced monthly KPIs to highlight data accuracy and clean up completed. me analyzed data gatheird by evaluate TEMPeffectiveness of controls, determine accuracy of reports and efficiency of operations. me also provided machine data analytical support for management.

SAP Data Steward & System Administrator

Confidential

Responsibilities:

• me was responsible for day to day management of system data: ECC and CRM. me was teh main administrator and manager of teh SAP master data and SalesLogix system.
• me performed de-duplication and other quality checks to ensure high quality of locally used master data. me checked and approved system data creation and change requests.
• me was also responsible for data templates for automatic data creation. me assisted with teh data cleansing, retrofit, business validation, and hypercare activities with teh Global Data Governors.
• me ensured a “Knowledge-sharing” culture by communicating with teh local business people and regional master data management team. me also provided CRM system administration and daily maintenance - new starters, position changes, profile changes, leavers, user lockouts and password resets. me installed software and did troubleshoots.
• me also design, configure and administer SAP and SalesLogix including and supporting test classes, Customer Jobjects, Workflow, Custom Fields, validation Rules.
• My performance complied with teh Service Level Agreements for efficient ticket creation for data changes to ensure business and user satisfaction. me monitored teh SNOW ticket resolution success and halped with ticket prioritization.
• me supported and trained local business people regarding business partners (customers and contacts). me gatheird leads from multiple sources including registration cards and trade shows. Teh Service Department tan enters and distributes to teh sales force via teh CRM system. me routinely reviewed new and pending leads to ensure advancement through teh system.
• me also maintain a holistic view of all business processes and users in teh system to understand cross functional impacts regarding configuration, process, workflow and reporting. me assisted teh CRM system and any related process documentation dat were requested.
• me compiled data and reports as directed by teh department’s supervisor or manager.me maintained a positive and relevant reporting relationship with teh local business departments.

Customer Service & Sales Representative

Confidential, San Francisco, CA

Responsibilities:

• me worked as a supervisor in teh small account business department where me managed teh group by overseeing teh attendance, payroll, providing guidance and training, selling and handling phone system sales (PBX and Centrex).
• me programmed phone system features and functions. me answered customer questions, complaints, and billing inquiries with teh highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
• me halped representative handle all Centrex issues including planning account setting, installation, and issue order. me offered alternative solutions when appropriate with teh objective of retaining customer’s business.
• me handled business transactions with teh activation of new customer accounts on a computer terminal.
• me generated work assignments for teh date, assigned jobs to colleagues, made arrangements for absent employees to teh appropriate level of leave or pay, pre-scheduled or posted leaves to teh system based on office needs, monitored office processing at all times, and notified teh associated department for any daily changes of staffing and operational status when needed.