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Field - Engineer Resume

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NY

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SUMMARY

  • A skilled communications professional, capable of conveying years of industry related experience, wif teh strong ability to absorb and adapt to new technology, a positive, cooperative team player whom exhibits exceptional communications skills.

PROFESSIONAL EXPERIENCE

Field - Engineer

Confidential, NY

Responsibilities:

  • Installation and repair of customer ordered solutions, TDM, OC-N, IP Ethernet point to point, hub to multi point, multi point to multi point, ISP, dedicated Ethernet, protected wavelength, dedicated and diverse fiber routes and managed services.
  • Troubleshooting layer 1-2-3 issues on a network spanning over 7500 service locations supporting Cisco MPLS and Juniper VPLS network infrastructures.
  • Building, maintaining and troubleshooting on a complex service provider level DWDM/ROADM ultra-low latency network.
  • 24 Hour on call support, responsibilities including restoration analysis, coordinating wif teh required departments, and dispatching as needed to facilitate both network and customer outages.
  • Equipment installation and commissioning of DC/AC powered SONET-DWDM multiplexors, Fiber distribution panels, DC Power Plants.
  • Hardware installation and configuration of MRV, Cisco and Juniper Layer 2-3 devices.
  • Awarded leading support role of projects to include clients such as CME-NYSE supporting data, transport, and field engineering teams accommodating teh completion of large scale projects.
  • A point of reference for teh installation, provisioning and project management teams to assist resolving design and turn up issues in order to meet aggressive revenue goals.
  • Obeying strict guidelines to facilitate financial community regulations adhering to stringent SLA's.
  • Remote hands support for NYSE access centers.
  • Coordinated and lead highly complex maintenances.
  • Created MOP’s by working closely wif vendors and involved department leads to facilitate teh demands of a short notice or planned maintenance event.
  • Worked one on one wif vendors such as JDSU to utilize test suites available by vendor to provide more efficient and accurate test data for services provided, isolating network issues and or to resolve tier III complex customer testing requirements.

Technical Support Technician

Confidential, New York, NY

Responsibilities:

  • Assist customers to resolve outages, design issues, equipment installations, service activations, open and process trouble tickets.
  • Worked one on one wif carriers, enterprise and small business clients to resolve connectivity issues.
  • Followed all escalation procedures and ensured peers and customers understood teh escalation process and procedures, orally communicated escalation issues having an impact on both network infrastructure and customers services periodically to targeted response teams and management.
  • Following up wif customer satisfactory surveys and ticket closures.
  • Collaborated wif customers and other carriers to complete customer build outs.
  • Performed Q&A checks for teh installation team ensuring cooperate standards were being met, also serving as a set by example installation technician.
  • Installing and maintaining customer ordered layer 1 connectivity solutions.
  • Provisioning support for managed services serviced by Telx.

Field Engineer III

Confidential Region, NY

Responsibilities:

  • Completed site surveys for teh engineering teams wif a detailed description of teh physical-layout, hazards, restrictions, obstacles and to include unforeseen requirements, including meeting wif vendors and management teams.
  • Performed maintenance and software upgrades on teh network infrastructure working wif tier II remote support teams and vendors.
  • Supported remote testing by way of Alcatel Titan, DACS for MCI field teams.
  • Assisted OSP teams wif isolating fiber-issues, by interpreting fibers diagrams and routes, assisting in locating outages decreasing down time and overall MTTR.
  • Worked inside teh UUNET data center, completing equipment installations, hands on support for engineers and completing scheduled routine tape swaps.
  • Worked wif customers to reload server operating systems to include Windows NT 4.0, server 2000-2003, LINUX, also assisted wif all peripheral hardware.
  • Service installation of managed services for high profile clients, including being a POC for teh service response teams allocated to teh clients. Millennium Partners-NASDAQ.
  • Worked wif long distance carriers for test assists on long haul circuit acceptance testing.
  • Interfaced wif clients such as Bloomberg, Merrill Lynch, and Nasdaq to coordinate timelines for both install and maintenance of teh Quotron/Thomson-Reuters Network.
  • Supported teh fast paced NY Metro region as a Voice and Data technician.
  • Worked wif a wide range of test equipment to troubleshoot, IP protocol, VOIP, DS0, ISDN and PRI circuits.

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