SUMMARY:

• Solution Enterprise Management, Architectural Design, Testing, Governance, SOA, and Performance for Data, VOIP, Security, and Business
• Contact Center/Collaboration ICM, CVP, IVR, UCCE, UCCX, and CTI
• Cloud Computing/Virtualization Hybrid Services, SDN, NFV, ESB, OpenStack, OpenNebulas, LampStack, NOC and SOC
• Technical Support Data/VOIP/Security Tier III and IV Triage/Tiger Team, NOC and SOC for Service Provider Domain
• Software Defined Data Center, Software Defined Network SDN, NFV, SAN’s, Small Cell DAS deployments.
• Network Administration/Design/Support, Network Access Control, and Network Security/Audits Information System Management
• System, Database Administration and OSS management
• Hardware, Software, MSP offerings, Presale RFI, RFQ, PoC in SimProd, and RoadMapping
• Accounting/Payroll/Benefits Administration/International Finance
• Advertising/Publishing/Sales/Marketing/Business Development

TECHNICAL SKILLS:

Operating Systems: Windows 3.1X, Windows 95, 2000, XP, Windows NT Workstations, 3.x - Vista, Windows 7 Enterprise Professional

SOC: SIEM Envision, Splunk, Mars, ArcSight Vulnerability

Scanning: CyberTrust-Encircle, Veracode, Qualys

User Identity: Cisco ISE, AVEKSA

Database Access Monitoring: Imperva, Data Loss Prevention Symantec DLP, 2 Factor Authorization RSA, 2 Factor

Remote Access: Entrust/Secure Auth, Cisco ASA, Encryption/Key Management SafeNet, Web Content

Filtering: WebSense, DNS BlueCat, Adonis, Proteus

Proxy: BlueCoat, Password Safe Secret Server, File Integrity Monitoring OSSEC

Big Data: Hadoop, SAP Hana, Pivotal

Network Monitoring tools: HP Openview, Solarwinds, AccelOps, Riverbed, Remedy, and Quest & Sun.

WAN: CPE, DCE, HDLC, PPP, LCP, NCP, ISDN, BRI, PRI, Frame Relay, DLCI, PVC, ipfc, IPFC, ISCSI, Fibre Channel over Ethernet

Load Balancer: CISCO ACE and GSS, F5, iRule, SNAT, CSM, LTM, GTM, Direct Server Return, N-Path, MIP, DIP, VIP, Server Farm/Pool and A10

Router & Switches: 7600, 6500, 4500, 3900, 2900, 3700, ASR 9000, Nexus 5000/7000, and Juniper M40, M140, T320, T640

OS: PIX FIREWALL 515E 6.X, ASA 8.x-9.x, JUNOS 7.X - 8.X, IOS 9.X-12.X, NX-OS 5.x-6.x

Partners program: HP 3par, IBM, EMC, Netapps, Brocade, CISCO MDS and Confidential Equilogic

Cluster File Systems: DDN NAS, General Parallel File System HPC

NAS Protocols: NFS, CIFS, FTP, HTTP, SSH, SFTP, TFTP

DAS Protocols: ATA, SATA, eSATA, SCSI, SAS, Fiber Channel

Back Up Protocols: NDMP, Native Fibre Backup

Interface Protocols: iSCSI over TCP/IP, DNS, and FCoE

Programming Languages: C++ 5.0, Visual C++ 4.2 Perl, PHP, Java, Ruby, UNIX C, PL/1, and Natural Visual Basic V6.05 years of experience Eclipse, Microsoft .Net, Actuate BIRT, Agile, Waterfall, V-Cycle PHP, SPRING, REST, Lamp Stack, Java, J2EE, Spring, SOAP/XML, Layer 7, JSON, LAYER 7, APIs, XACXML, SPXML, SAML, Mulesoft SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP Business ByDesign, for SAP TLE EDI.

PROFESSIONAL EXPERIENCE:

Sr. Solutions Architect/ Network Architect

Confidential, Round Rock, Texas

Responsibilities:

• Design and Engineering Planning, migration, implementation and develop new Technology
• Develop strategic and tactical Technology Architecture designs
• The development and documentation of Technical Provisioning policies and procedures
• Current projects security implementation for international global service provider data center using Cisco NG firewalls, antivirus, and monitoring. Develop Quality of Service (QoS) and Traffic Engineering (TE) design and configuration for all service across the IP network to ensure that low latency services and critical traffic receives the appropriate bandwidth., National Diesel & Trucking company implemented logical technology stack using Microsoft Server 2012 R2, Microsoft SQL 2012, VMware Vsphere 5.1, VMware HA, backend to Contact Center call recording Mediasense and Calabrio, and Outdoor & Indoor Stadium Wireless Small Cell Distributed Antenna System DAS-LTE, UMTS, RF, greenfield design for migration from Cisco NAC to Cisco ISE with Cisco TrustSEC ecosystem (Baselines, changes, compliance, IP address Management) and device life cycle management. PoC, Design, and Roadmap.
• Past eight years I have been designing High Availability HA and Fault tolerant and Disaster Recovery solution for service provider and fortune 100 using SDN and cloud and managed service solutions.
• Past seven years I have been Designing, re-engineering, and supporting DATA, VOIP, Video, VPN, Security Infrastructure in as a Enterprise Architect in support of Data Center Migration, PMO, NOC, SOC, or Tier III, IV Triage support environment.
• Troubleshoot network/VOIP problems, referring to vendor or technicians as appropriate.
• Assist/perform problem resolution, performance analysis and general network/VOIP system management.
• Install, configure, maintain, and support network equipment and network operating systems (e.g., routers, bridges, servers, switches, and/or port selectors).
• Research and engineer technology based upon capacity or functionality requirements. Implement tactical plans to meet the timelines and to ensure minimal disruption to the Customer environment. Assist with development of documentation for standards requirements within the department.
• Provide accurate, clear, concise roadmaps, artifacts, deliverables and assistance to others within the department when required as a SME/SPOC capacity
• Routing and switching experience utilizing protocols such as EIGRP, OSPF, BGP, MPLS
• Plan, design, implement, and support complex multi-protocol environments for Call/Data Centers Service Providers and LEC.
• Comprehensive end to end understanding of QOS
• Design and implement security technologies such as Access Control Lists, TACACS, PIX/ASA's, IPSEC, SSL/TLS, and Firewall’s.
• UC: Cisco, Avaya, Nortel, Alcatel, Juniper, and ShoreTel
• Cisco UCS B250/ E Series, 6200 series, chassis, and fabric extender
• Cisco Unity/Unified Messaging, Emergency Responder, Cisco Meeting Place
• CallManager / Unified Communications Manager, UC, UCCE, UCCX, UCS ver 7.x - 9.x
• IPCC Enterprise / Unified Communications Contact Center / IPCC Express / IVR / CVP
• Cisco Voice Gateways, IVR, ICM, PG’s, VXML Gateway, VXML Server, and ASR/TTS, MoH, Media Servers
• Cisco CTI, Web/Multi-channel/PBX/ACD, SIP Trunks, Proxy Server, PG, CCU, CUSP, CUBE,
• Cisco Routers, Switches, and Firewalls, Cisco ISR, ASA, ACS, Nexus, Fortinet, Palto Alto, Juniper NSX
• PSTN Provisioning

Sr. Enterprise Architect Consultant

Confidential, Dallas/Fort Worth Area

Responsibilities:

• Design efficient and reliable processes for installing / rebuilding and architecting existing Servers, virtual infrastructure, network, capacity and sizing, performance improvement, configuring services, directories and enterprise storage in accordance with organizations standards and project requirements. This also includes be the visionary for delivering cloud based solutions to our clients user community
• IP Routing protocols (IGRP, OSPF, EIGRP, BGP), Video technologies, and Network Virtualization.
• Network (LAN/WAN, Wireless 802.11x) technologies and standards
• Virtualization: VMware ESXi 5.0, vSpere 5.0, vCenter 5.0, vCloud Director, SRM, sco UCS 1.2-2X, and HCS 9
• Management and Performance: Confidential, Savvis VMware Hybrid Service, Nutanix, Pure Storage, VmTurbo
• Security: Cisco IOS, FWSM, ASA Firewalls, VLAN, SPAN
• OS: Microsoft, Linux, and HP Proliant, IBM xSeries, and Sun
• Red Hat Enterprise Linux on Intel x86-64, Solaris 8,9, 10 on Intel X86-64 or SPARC
• Enterprise Storage Management: Fiber Channel SAN Optimization on Enterprise Storage Subsystems, Storage Virtualization. Brocade Fiber Switching, EMC Clarion, EMC VNX, EMC Symmetrix VMAX, and IBM DS Series Devices.
• Desktop Virtualization: Citrix XenApp, XenDesktop (or similar)
• Disaster Recovery
• MDS and Cisco 65xx, 45xx, 3xxx series switches • Experience designing and implementing Cisco Fabric Path and Layer 2 data plane technologies
• Cisco UCS, Nexus 2k, 5k, 7k,

Enterprise Architect/Sr. Technical Analyst

Confidential

Responsibilities:

• As a Cisco Solution Architect-The Technical Management Office (TMO) for the Unified Communications Program Confidential UC/UCCE. Confidential network is one of the largest virtual private networks in the world based on Multiprotocol Label Switching (MPLS). It currently supports approximately 65,000 Confidential employees and 63,000 Confidential agents and team members.
• Migration Avaya to Cisco Standalone Fax/MFD/FAX Server design FOIP
• Unity Intercluster VM design
• Mega Cluster Realignment design
• Arm/Smart Grid System design
• Open Stack/Open Flow/Network as A Service
• UC/UCCE Virtual Server Design
• Strong Technical Architecture experience
• Unified Communications experience/knowledge (Industry and/or Insurance)
• Strong, architect level knowledge of the following Cisco products: Cisco Unified Communications Manager, Cisco Unity Connections, Cisco IOS routers & gateways, Cisco Network Architecture, LAN/WAN technologies, Telephony carriers (TDM & SIP), Session Border Controllers, Cisco Unified Contact Center Enterprise, Cisco CVP, VXML, virtual server environment,
• Architecture process experience (e.g. architecture planning, performance management, versioning, road mapping, architectural decision making Capacity and Performance Planning)
• VMware ESXi 5.0, vSphere 5.0, vCenter 5.0, vCloud Director, SRM
• OS: Microsoft, IIS, Apache, Linux, and HP Proliant, IBM xSeries, and Sun
• Red Hat Enterprise Linux on Intel x86-64, Solaris 8,9, 10 on Intel X86-64 or SPARC
• Checkpoint, NAC, Websphere, Juniper
• Deployment, configuration, administration and troubleshooting of ASA and/or Checkpoint firewalls
• Modifications to ACLs/rulebase, Service Policies, Profiles, and Postures
• ANYCONNECT, TLS/SSL/IPSec VPN Tunnels
• Network Address Translation (NAT) AND Port Address Translation PAT
• EIGRP, BGP), Video technologies, and Network Virtualization.
• Experience with Architecture process (e.g., architecture planning, versioning, roadmapping, architectural decision making).
• Ability to conduct technical discussions with TMO Architects/Engineers to develop design specifications.
• Ability to perform complex troubleshooting to isolate, diagnose, and correct (voice) network problems.
• Experience with large-scale CUCM implementations
• Experience with large-scale UCCE implementations
• Experience with voice call routing in a VOIP environment
• Ability to troubleshoot CVP routing and scripting
• Ability to identify and troubleshoot issues with adjunct connections to the ICM PG's
• Fundamental understanding of the use of CTI applications in call center environments and the impacts these systems have on call flows.
• Strong customer service and communication skills (both verbal and written)
• Strong knowledge of LAN/WAN environment and experience working with LAN/WAN technologies
• Traffic Shaping and Performance Analyst
• Regressive Testing, Create Test Case, Stand-up solution in the lab
• Transition Test Deliverable into Network Implementation Plan NIP
• SME/SPOC for Deployment and/or Cut Over per Business Unit
• Performed and wrote technical ADD design documents, detailed drawings, service installation plans, NIP site hardware installation Plans, dial plans, Site Acceptance Test Plan, Site Acceptance Plans, Site Surveys, UC readiness reports, system review and maintenance plans

System Analyst

Confidential

Responsibilities:

• As a Senior Support Analyst I was responsible for managing and providing support for Tier 2 and Tier3 network and system engineering. Handled and implement daily production changes. Also investigated and diagnosed production issues in a timely fashion. Managed and action internal processes for User move, add, change, Patch Management, Reboots, and Firmware updates as per company standards and policies. Via Microsoft SCOM, SolarWinds, CA Unicenter AUTOSYS, and AccelOps heartbeats, IOPS, performed system monitoring of alerts of critical financial systems with corrective action within defined SLAs. VMware ESXi 5.0, vSpere 5.0, vCenter 5.0, vCloud Director, and SRM. Network tier 2 support for Linux 3.3.2, Microsoft Server 2008, and Cisco switches and routers. • Diagnosed server hardware, capacity, and performance issues for windows servers. • Windows MS Exchange 2003/2008 and Server 2003/2008 • Used Microsoft tools and methodology for troubleshooting issues. • Proficient in Microsoft Cluster Services Technology. • Proficient with TCP/IP, DNS, SSL, IIS, FTP and ability to troubleshoot issues related to these protocols. • Scripting knowledge (Powershell, VB, Perl). • Knowledge of Active Directory with ability to write LDAP queries. • Share Point and Portal design and administration.

Sr. Cisco VOIP Engineer

Confidential

Responsibilities:

• Participates, as a key member of the Telecommunications team, in the design, installation, configuration, troubleshooting, support, performance, and monitoring of core, instances, and IOPS, LAN/WAN services required for VoIP (Voice Over Internet Protocol) deployments including QOS (Quality of Service), COS (Class Of Service) VLAN’s (Virtual Local Area Network), SBC’s (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services, and Wireless Deployment Air-AP1242, . knowledge of Cisco VoIP including CUCM/Call Manager 7/SIP/H.323/MGCP Gateways, CUBE, Unity Connection 7, Meeting Place 7, CER, UCCX, Solarwinds Orion IP SLA, NPM, APM, Broadcom Netxtreme, Linux System X configuration and system administration. VMware ESXi 5.0, vSpere 5.0, vCenter 5.0, vCloud Director, and SRM. OS: Microsoft, Linux, and HP Proliant, IBM xSeries, and Sun Red Hat Enterprise Linux on Intel x86-64, Solaris 8,9, 10 on Intel X86-64 or SPARC
• Provide technical input on projects; designing, implementing, and supporting mission critical corporate networks and complex converged infrastructures.
• Support and deployment Cisco Call Manger 4, and Unity 4.0 VM and higher
• Troubleshoot, repair, and maintain Cisco VOIP/Call Manager/Unity/Network equipment on the LAN/WAN
• Cisco Call Manager in a Clustered Environment
• Cisco Unity in a Redundant Unified Exchange Messaging Environment
• Determines appropriateness of hardware/software changes and/or modifications related to VOIP on Cisco routers, switches, and call servers
• Test and Troubleshoot trunks, BRI, PRI’s, and network links in Cisco Router/Voice Gateways
• Cisco Routing and switching background w/QOS experience a strong plus IPCC Enterprise a plus. Working with business groups to obtain new build out requirements for both IPT and ACD. Demonstrated knowledge of PBX telephone systems and voice mail systems. Knowledge of network protocols (including DNS, DHCP, SMTP, and SNMP), and Windows Active Directory

Managing Director

Confidential

Responsibilities:

• Supervised the Network Engineering team and is responsible for the design, upgrade, and the 24 x 7 operation of the network infrastructure that supports the CLIENT’s cloud hosting service and the ServePath dedicated server hosting product lines. Responsible for the department’s operations, for defining departmental processes and procedures, ensuring internal and external SLAs are clearing defined and are being met, and conducting staff performance reviews.
• Administered a project using CISCO AON Version 2.4 a projects partitioning tool used for work performed by different engineer’s development teams. Used AON to facilitate the project contain of all the resources, such as policy execution plans (PEPs), message types, and property sets, created by a team. Nodes and other global resources are shared among multiple projects, yet changes to those resources within a given project do not affect other project
• Worked within the Implementation programmed responsible for the implementation of the PoP’s (Points of Presence).
• Acted as the prime point of contact to various customer and internal Cisco stakeholders.
• Deployed Cisco nodes in line within the customer’s installation standards requirements.
• Integration and acceptance of the Cisco network into the customer’s production network.
• Able to work with other equipment suppliers to facilitate equipment integration testing.
• Leadership and co-ordination of up to 25 or more Cisco and Cisco Partner engineers and other third party vendors.
• Extensive work with Server 2003/2008 R2
• Patching experience across 1200 servers
• Administration Responsible for access to global groups/group shares also AD account creation, modification, disable/re-enable, cloning, replication, and migrations.
• Troubleshot hard drives, NIC, cabling, printer, scanner, monitors and desktop, laptops, servers, VOIP phone system, and wireless connectivity.
• Performed user and group object security administration (provision and de-provision access entitlements) on Wide Area Network using Active Directory and proprietary tool for multiple platforms in diverse environments (. Windows, Unix, Red Hat, AS400, SharePoint, and Legacy Mainframe )
• Applied security policies to control access to systems, maintained and documented internal data security controls consistent with audit requirements, including procedures, and individual access authorizations. Resolved problems associated with end users and group attributes, including permissions and profiles. Account Policies (Password Policy, Account Lockout Policy, and Kerberos Policy), Local Policies (Audit Policy, User Rights Assignment, and Security Options), Event Log, Restricted Groups, System Services, Registry, and File System policy settings, Public Key Policies, or Software Restriction Policies.
• Troubleshooting skills and be able to solve complex problems on their own.
• Cisco PIX firewalls - Routers - Switches - proficient in Cisco IDS/IPS, Cisco Pix, Checkpoint NG, Nokia IPSO, Juniper/Netscreen Firewall, Snort IDS, Syslog analysis and Windows/Linux/Unix Security configurations. Blue Coat and NetCache Proxy servers - Cisco Intrusion Detection - Enterasys Dragon Sensors

Managing Director Business Development

Confidential

Responsibilities:

• Managed and directed an alternative asset practice specializing in using gold, silver, copper, uranium, iron, renewable energy, and cleantech as asset settled, and managed in trust to finance trade and acquisition of electrification, oil and gas, rare earth metals, and development of infrastructure projects’. Maintain the needs of current and prospective customers seeking debt or equity instruments that involved the lending of both secured and unsecured funds

VOIP Tier III Support

Confidential

Responsibilities:

• LNP/BBNMS/CLARIFY/CRM/G2/SDP/LFACS/GRANITE/SOLID/MLAC/OMS
• Quality of Service (QoS) and Class of Service (CoS) Technologies
• Queuing/Scheduling VLANs, 802.XX,
• Familiarity w/ routing protocols including OSPF, IGP, RIP, IGRP, EIGRP
• IP Networking: DHCP, DNS, IP address management, SSH, TELNET, FTP, etc.
• Extensive knowledge of SIP, MGCP, H.248, SS7, and traditional TDM signaling protocols (i.e. GR303). VMware ESXi 5.0, vSpere 5.0, vCenter 5.0, vCloud Director, and SRM

Technical Network Consultant

Confidential, Dallas/Fort worth Area

Responsibilities:

• Project management, consult and advise clients on the integrity of in-house voice, data, and video and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, as a Network Engineer I participated in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links.

Senior Mortgage Loan Consultant

Confidential

Responsibilities:

• Microsoft Windows NT/2000 experience, including Active Directory, Exchange, Domains, WINs, DFS, DNS, MTS, IIS and DHCP administration and design experience; 3+ yrs with Compaq StorageWorks storage area network (SAN) solution. Experienced in designing, implementing and managing the Compaq StorageWorks solution utilizing SecurePath, Virtual Replicator, and native management tools; extensive Microsoft Windows 2000 clustering experience. Production Performance/Load Tuning Capacity Planning, LAN & WAN integration, hardware troubleshooting and repair, network troubleshooting & repair, wireless system installation, router knowledge, software installation, Server knowledge, Windows NT, 2000, Novell NetWare 2.X - 6.5, SunOS, SCO UNIX 3.2.4C, Unix System V, Small Business, Phone System knowledge a plus. IT Documentation, Software knowledge, Antivirus, Backup, and Disaster Recovery knowledge. Configured and load Oracle Databases & Applications, Oracle Tuning, Oracle Patch Administration, and TAR Reporting, Tracking & Coordination. Experience with LAN/WAN topologies and routing protocols (Ethernet, Spanning Tree, VLANs, Frame-Relay, TCP/IP, EIGRP, T1, PPP, ISDN, POTS etc.) Project management experience/skills highly regarded. TCP/IP, Cisco IOS, Cisco routers and Catalyst switches, T1's, frame-relay, point-to-point circuits, Internet concepts, firewalls, and network security.

IT Manager

Confidential

Responsibilities:

• Managed a small IS department of four personnel, with a small budget of three million, with a mix of Ultipro, Great Plains, Novel 4.1to 5.1, SQL Server 7.0, and NT 4.5. In my short time there I have Reengineered our infrastructure from a 350 user environment with sixteen Location running ISDN to a 500 user environment with eighteen locations to DSL and Frame Relay by design I was able to leverage our existing Cisco router by only replace the main router and upgrading the modules of the remote routers. President/CEO Small BIT Services, Inc. 7 (4 years 7 months) San Antonio, Texas Area
• Responsible for marketing, advertising, accounting, personnel, and Operation of open system Integration Company for Healthcare domain with revenues of $3,600,000.00. Specialized in computer hardware sales, off the shelf software sales, Network product sales, data, voice, cabling, wireless, LAN/WAN implementation, software, computer maintenance, ADP security, and database development.

  Performed studies of Enterprise-Wide Networks for Fortune 1000 SMB domain