TECHNICAL SKILLS

Connectivity & Hardware: Cisco AS5300, Cisco 2600, firewalls, routers, switches, wireless, Ethernet, Fast Ethernet, TCP/IP, Gigabit Ethernet, VLAN, FDDI, Cable/DSL, OSPF, Analog dial - up

OS & Enterprise App: Windows 2003/2008 Server, Exchange Server5.5/2003, ISA firewall, Anti-Virus Norton, Proxy Server, Terminal Server, VMware, SQL Server 2008/2012

Technologies: Active Directory, Novell ZenWorks, DNS, WINS, DHCP, RIS, GPMC, Remote Desktop, LANDesk, Bomgar, IIS, DFS, VPN, Sonic wall NET ExtenderDesktop Technologies Windows/2000/XP/Vista/ 7, Microsoft WORD, Excel, Internet Explorer, Desktop, and Good Understand of Information Technology Infrastructure Library (ITIL)

PROFESSIONAL EXPERIENCE

LAN/WAN Engineer Program

Confidential

Responsibilities:

• Performed installation, configuration, administration and design of Windows 2003 domains in an enterprise network environment including installation and configuration of WINS, DNS, DHCP, as well as allocated IP addressing schemes.
• Configured replication processes and schedules, designed and performed integration of Routing and Remote Access,
• Performed installation and configuration of Remote Installation services (RIS), ISA, and proxy firewall software.
• Installed and configured Enterprise Certificate Authority for windows 2003, created digitally signed and encrypted email messages through the use of Certificate Authority and Secure Socket Layers, and installed and configured Internet Information Services (IIS).
• Assisted wif SAN installation and Network - attached storage (NAS) management.
• Implemented exchange 2003 services, performed administration of user accounts, installed and configured backup system, installed and configured Active Directory Services, designed hierarchical information structures using organizational units, domains, and sites.
• Created trust relationships, and implemented security through Group Policy Objects.
• Created a multiple location Distributed File System and configured the redirection of Documents and other folders.

Confidential

Network Information Support Specialist

Responsibilities:

• Experienced providing high-level Tier 2/3 support to over 5000 end users of the Metropolitan Police Department Washington, DC Headquarters, and 7 district offices wif proven expertise in supporting and optimizing performance of workstations, peripherals, operating systems, network-systems, hardware and software including installation, configuration and preventative maintenance.
• Responsible for indentifying, researching, and resolving technical problems wifin an enterprise-wide LAN/WAN environment and troubleshooting all systems wifin the network.
• Troubleshoot issues over the phone or remotely using our LANDesk management.
• Support Active Directory (DHCP, WINS & DNS) and group policies wifin Windows 2003/2008 R2 networking environment.
• Manage users account and maintain email flow on the MPD Exchange server 2012
• Backing up and restoring all archived e-mails onto server.
• Install, configure and Administered Windows System Update Server.
• Perform the routine installation of vital security patches, hot fixes, and software upgrades to network servers and PCs to avoid virus infections and possible file corruptions.
• Troubleshoot daily e-mail, hardware, software, connectivity, and printer issues as well asmore complexnetwork issues.
• Assisted wif SAN installation and Network-attached storage (NAS) management.
• Build, reimage and configure Dell PC’s and servers wif different Operating Systems.
• Work directly wif Development team to enhance IT operations.
• Comply wif all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.
• Responsible for all wireless and VPN testing which includes Blackberry, Samsung Tablets, Samsung Mobile, HP Notebooks and Panasonic Touchpad.
• Manage all users, computer, servers and peripherals via Windows Server 2003/2008 Active Directory, Group Policy OUSs and McAfee Anti-Virus Agent.
• Monitors performance and functionality of applications and systems.
• Troubleshoot and maintain database connectivity (ODBC) between the ILEADS and Oracle environments on Windows systems.
• Creates, upholds and updates documentation and configuration standards for all hardware and software, technologies, and systems that are installed and supported.
• Familiar wif related technologies to support Exchange backup/recovery, monitoring, mobile messaging, archiving, etc
• Experience wif Dell KACE 2000 (Imaging). Solid understanding of Dell KACE Management platform including use of KACE to deploy W7 PCs and applications.
• Build new servers and install software and network devices on virtual machines.
• Participate in on-call responsibility to respond to system outages and after-hours work for upgrades that would otherwise disrupt the business.
• Familiar wif VMware and virtualization technologies.
• Interact wif multiple internal customers and external vendors to provide quality customer service
• Remotely respond to alerts, resolve server/network issues remotely.

Technologies: Cisco VOIP/PBX Phones, SAN/NAS Storage, SQL Server 2008, IPAD, Blackberry,WSUS/SCCM,Remedy 7.0, Kioisk, KACE 2000 (Imaging) Windows NT/2000/2003/2008 Operating System, Windows XP/Vista/ Win 7, Desktop, Sonic Wall Net Extender, McAfee, MSOffice (Word, Excel, Visio, PowerPoint, Outlook), Xerox, ILEADS and Canon Printers. Integraph’s Law Enforcement Record Management System (I/LEADS), Automated Fingerprint Identifcation System (AFIS), Washington Area Law Enforcement System (WALES), IP Monitoring, Evidence Management Software for Law Enforcement (FileonQ

Confidential

IT Support Specialist

Responsibilities:

• Experienced providing high-level Tier 2/3 support to over 400 end users of the District Department of Environment (DDOE) Washington, DC Headquarters, and 4 off-site offices wif proven expertise in supporting and optimizing performance of workstations, peripherals, operating systems, network-systems, hardware and software including installation, configuration and preventative maintenance.
• Processed and respond to trouble tickets and change requests using Remedy ITSM call tracking system to ensure clients’ needs are met and issues resolved
• Responsible for re-imaging (Ghost) of all laptop and desktop computers.
• Performed pre and post migration checklist for the configuration of imaged desktops and laptops.
• Quickbase to monitor, control databases and manage users
• Experience in configuring and troubleshooting wireless connectivity wifin a wireless environment.
• Configured and installed Cisco VoIP/PBX phones.
• Install and configure Tandberg desktop VTCs on IP network through H.264 protocol.
• Assisted wif SAN installation and Network-attached storage (NAS) management.
• Perform server configuration.
• Configure and implement management software to support users’ needs.
• Maintain and monitor production system to ensure optimal performance and uptime.
• Monitor, analyze, and predict trends for storage equipment performance.
• Operate videoconference and collaborative conference facilities at District Department of Environment (DDOE) in support of Environmental Protection Agency (EPA) Region 3 mission activities, executive and administrative staff.
• Setup microphones in large conference facilities, establish videoconference, test equipment, facilitate and technically troubleshoot conferences in progress.
• Dialup audio or videoconference circuit, verify audio and video quality wif network operator.
• Experienced maintaining active directory user accounts on exchange and file servers on a windows server 2003/2008 platform.
• Provide administrative support such as network access, permissions and file restorations.
• Experience in supporting handheld technologies including Blackberry, iPhone and iPad.
• Work well in a multicultural and team environment wif staff and clients at all levels.
• Installed SQL Server 2008 application.
• Assisted wif the development of reports using SQL queries
• Assisted wif the development of script and coding files.
• Troubleshoot SQL server and ensure daily operations.
• Setup appropriate space allocation for data growth on the SQL server.

Technologies: Cisco VOIP/PBX Phones, SAN/NAS Storage, SQL Server 2008, iPhone, iPad, Blackberry, Remedy, ITSM, Ghost, Windows NT/2000/2003/2008 Operating System, Windows XP/Vista/Win 7 Desktop, McAfee, MSOffice (Word, Excel, Visio, PowerPoint, Outlook, HP, Xerox and Canon Printers.

Confidential

IT Support Specialist

Responsibilities:

• Provide high-level Tier 1/ 2 Confidential to over 3500 end users of the U. S. Government Accountability Office (GAO), Washington, DC Headquarters, and 11 field offices on variety of issues including hardware/software installation, network systems, peripheral devices, Outlook Email System, Network Printers, Internet Explorer, and standard MS Office suite applications (Word, Excel, and Microsoft Outlook).
• Demonstrate strong customer service, communication, client facing and phone skills. Monitor service calls through the IT Service Management Ticketing System, to ensure clients’ needs are met and issues resolved. Highly motivated wif ability to work independently. Complete halp-desk projects as assigned.
• Perform network administration functions such as granting folder permissions, resetting and recreating RSA tokens.
• Provide quality assistance to clients in accessing network from remote locations through Citrix and Virtual Private Network (VPN).
• Administers all RSA SecurID accounts and distributes the tokens for remote access.
• Coordinate wif Verizon to setup and manage conference calls.
• Encrypt laptops and PCs using McAfee Endpoint Encryption (Safeboot).
• Work well in a multicultural and team environment wif staff and clients at all levels.
• Perform PC deployments, data migration, diagnostic testing, PC imaging, hardware installation, software installation, swapping / installing PC's, and assisted and trained new users on new hardware and software.

Technologies: McAfee Safeboot, Citrix VPN, McAfee, MSOffice (Word, Excel, Visio, PowerPoint, Outlook), Windows XP/Vista/Win 7 Desktop, Xerox, Canon and HP

Confidential

IT Support Analyst II

Responsibilities:

• Provide tier 2 technical Confidential for over 750 end users on variety of issues that includes hardware/software installation, network systems, peripheral devices, LAN connectivity, Outlook 2003, network printers and periodically assist network admin wif minor server troubleshooting issues and research and resolve issues in a timely manner.
• Coordinated and oversaw IT projects that include upgrading printers, re-image of laptops, and backup/restoration of data
• Installed, configured (using imaging software), maintained and troubleshot applications.
• Oversaw the investigation and resolution of hardware and software onsite.
• Identified and removed computer viruses and provided major repairs in accordance wif HHS ITIO guidelines.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Responsible to tickets calls, documents, tracks, and monitors the ticket call to ensure a timely resolution through Remedy ticketing system.
• Identifies, researches, and resolves technical problems according to SLA calls wifin an enterprise-wide LAN/WAN environment.
• Well versed in resolving all common computer problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration
• Ensures satisfaction by advising end-user on preventative maintenance and configurations which may impact product performance.
• Install and set-up Checkpoint/Pointsec VPN Client and configuration on laptop and Desktop.
• Responsible for activating LAN ports on switches
• Experience in configuring, activating and syncing Blackberry to the BES server.
• Assisted wif a large deployment computer installation project/data migration/ pc imaging/application installation and technologies.
• Performed network administration functions such as, granting end user folder permissions, resetting passwords in Active Directory and Novell client.
• Assisted the HHS Federal team wif the migration from Novell Client to Active Directory for 750 users.
• Use Altiris Deployment Solution to deploy, migrate, image, performed scripted OS installations, configuration and software deployments.

Technologies: Checkpoint/Pointsec VPN, Blackberry, Novell, Altiris, MSOffice (Word, Excel, Visio, PowerPoint, Outlook), Remedy 6.0, Symantec Anti-Virus, WSUS, and Altiris

Confidential

Jr. System Administrator

Responsibilities:

• Perform day-to-day administration of secure systems (PC's and Servers).
• Provide technical Confidential via telephone and on-site. Proper escalation of technical support issues, as appropriate.
• Troubleshoot physical and virtual Windows server.
• Applied configurations in active directory.
• Serve as a liaison between internal users, team, and management in relaying pertinent information concerning customer inquiries and internal company needs.
• Ensures satisfaction by advising end-user on preventative maintenance and configurations which may impact product performance.
• Provide technical support on standard software applications such as MS Office suite applications (Word, Excel, PowerPoint, Access, and Microsoft Outlook).
• Remotely install applications and fix errors. Assist user’s wif computer/desktop problems (software/hardware) using Remote Assistance.
• Exposure to and assist wif projects related to our internal server environment. Occasional evening and weekend work.
• Support user’s hardware/software upgrades, update drivers and patches as directed by the IT Operations Manager.
• Diagnose and resolve errors and issues wif local and network Printers. Provide basic support in using hand held devices.
• Support Windows Server 2003, Outlook 2003, LAN connectivity and network printing in a small business environment (HP and Canon Printers).
• Display strong customer service, communication, client facing and phone skills. Highly motivated and able to work independently.
• Well versed in resolving all common computer problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration.
• Fundamental Active Directory noledge (password changes, user-group maintenance, print server admin, terminal server admin.)
• Developed and deployed new virtual machines.
• Troubleshoot physical and virtual Windows server.
• Applied configurations in active directory.

Technologies: Windows 2003 Server, Outlook 2003, HP/Canon Printers, MSOffice (Word, Excel, Visio, PowerPoint, Outlook) Active Directory

Independent Consultant

Confidential

Responsibilities:

• Well versed in resolving all common computer problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration.
• Installed and configured Windows 2000 and XP on user machines
• Installing MS Office products and other related software on user machines and provided some support should users had problems.
• Provided hardware and software support wif the Mac and assisted Users wif resolving issues wif software on the Mac
• Installed hardware components in PCs such as video adapter cards, PC/LAN cards, and print-server cards.
• Provided troubleshooting support and how-to support via phone along wif hands on support of all client/user PCs, printers, backups/replication/ghosting
• Used Remote control software to access User Computers, mostly to troubleshoot and run backups

Technologies: Windows XP Professional, Windows 2000 MS Office (Word, Excel, Visio, PowerPoint, Outlook), Ghost, Outlook, RDP, Net backup