Systems Architecture Resume Richardson, TX - Hire IT People

SUMMARY:

Resourceful Business Analyst with extensive experience in managing support, analysis & reporting, project management and /employee development.
Excels in problem solving and relationship building. Known for exceptional ability to develop knowledge and skill set to match project evolution.
Requirement Gathering/Analysis
SAP
SDLC
PowerPoint
Word
Agile/Scrum Methodology
SQL
Excel

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Systems Architecture

Responsibilities:

Collaborated with operations, vendors and other stake holders to streamline processes to identify circuits affected by third - party maintenance. Benefits included shortened lead times and reduced unplanned customer outages.
Consolidated agreement tracking systems into a single database SAP for unified team reporting, tracking and budgeting.
Generated ad-hoc team reporting using SAP, Excel, PowerPoint and Visio for budget tracking, establishing annual costs, determining ROI Analysis and preparing executive summaries for commitments over $5 million.
Identified measured and collected over $575,000 in annual leased fiber cost savings

Systems Architecture

Confidential, TX

Responsibilities:

Mapped out requirement objectives into functional load balancer and firewall requirements. Collaborated with cross function teams such as developers and other stake holders to streamline requirements and implemented changes, tracked completion and obtained UAT signoff before propagating changes to other environments.
Initiated hardware request for Linux/Unix servers including setup/configuration, user accounts, software installation and configuration for release management using Team Foundation Server, Hudson/Jenkins and Apache Tomcat.
Created technical documentation, user guides and updated team site in JIRA.
Managed access requests for servers between system environments and remote access for contract employees (SOW), outside vendors and off shore teams.

Systems Analyst

Confidential, TX

Responsibilities:

Led a project for the creation of an off shore support desk in India for selected provisioning systems beginning with the legal and security clearance review process to full implementation. This included requirements gathering and acceptance criteria, documentation, UAT testing of new online tools and of the new teams.
Negotiated with provisioning teams to create a comprehensive and transparent ticket SLA guideline to meet the business need and reduced escalations by over 80%.
Achieved an aggressive yearly 20% reduction of ticket volumes from by analyzing ticket trends and determining best practices for reducing ticket volumes through proactive support, coaching and to individuals, opening defects for software development, using SQL scripts or writing small ad-hoc programs to correct records.
Coordinated inputs from team members, development groups and user communities to publish a weekly PowerPoint deck summarizing outstanding issues and conducted a review call with an executive audience to gain commitments for resolving top issues for each provisioning systems supported by the team.