Certified Salesforce Administrator Resume

SUMMARY:

Salesforce.com Certified Salesforce Administrator.
Microsoft Office Suite: Advanced userin Word, Excel, PowerPoint, and Outlook. Intermediate MS Access skills, solid SharePoint skills.
Project Management Software: Advanced user in MS Project, some experience with Primavera.
Have used and evaluated a wide variety of enterprise software during client implementations and product research, including Asset Management, Physical Security, Time and Attendance, Knowledge Management, Learning Management, Reporting / Business Intelligence tools, and more.
Graphics: Advanced capabilities in several graphics programs as well as some animation and video production. Solid skills in Prezi Presentation Software.
Light web development using Dreamweaver and WordPress; basic JavaScript, some html5.
Extract, Transform, Load (ETL) tools including SFDC Data Loader, Jitterbit.
Familiar with marketing automation software (Marketo, Pardot/ExactTarget, Eloqua, etc.)
Self - starter who takes ownership, meets commitments and multi-tasks effectively in environments that require flexibility and creative problem-solving. Excellent planning, organization, and work management skills.
Comfortable working with clients and internal senior management, including VPs and C-Suite.
Consulting experience with large public sector client organizations and experience managing large IT and system integration projects.
Ability to translate high level business and departmental requirements into design and development of business applications. Experience performing business process analysis and reengineering.
Wide range of knowledge and experience with enterprise technology systems and products.

PROFESSIONAL EXPERIENCE:

Confidential

Certified Salesforce Administrator

Responsibilities:

Administrator for 100-user instance spanning 4 time zones since system implementation in 2008. Support users from multiple departments (sales, finance, operations, delivery and legal) with, daily support, and custom system enhancements.
Responsible for all phases of SFDC support and development, including business analysis, requirements development, implementation and support of custom processes and apps.
Fluent in workflows, approval processes, validation rules, formulas, custom fields/objects, custom apps, custom reports/dashboards, data import/export, and more. Beginning to work with Visualforce, Apex, and triggers.
Collaborate with sales team, IT systems leadership, C-Suite and executives to ensure SFDC functionality meets the needs of internal and external customers. Champion SFDC by educating and mentoring managers on capabilities and potential applications of SFDC.
Participated in business process reengineering for SDI and 2 recent acquisitions to normalize processes across companies. Successfully managed merging of 2 SFDC instances in late 2012. Completed over 200 Salesforce.com customizations in the past 18 months to support new business processes.
Streamlined sales finance, and operations processes in SFDC through approvals and workflows that reduced approval timeframes, errors and support calls.
Train and manage junior admin/developer assistant.

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