SUMMARY

• Versatile and resourceful security, systems and network engineer. Demonstrated strengths including ability to learn quickly and work accurately, while adding responsibilities.
• Great analytical and problem solving skills with an emphasis on detail. See problems through to resolution.
• Excellent communication and inter - personal skills. Adopts new ideas, try’s alternative approaches.
• A believer in building strong business relationships with customers and coworkers in different departments.
• Organized and detailed oriented, ability to multi-task and able to prioritize effectively.

TECHNICAL SKILLS

Network Protocols /Standards: LAN/WAN, TCP/IP, DNS, DHCP, SMTP, FTP, TELNET, SSH, TFTP, SNMP, PPP, IPX, ICMP, RIP, IGRP, EIGRP, BGP, OSPF, SSL, Multicast, IGMP, Frame Relay, MPLS, 802.11a/b/g/n, 802.1x, 802.1q and VLAN’s.

Switches: Dell, Cisco 4500, 6000, Juniper EX 4200, and SMC.

Routers: Cisco 1721, 1841, 3500, 4500.

Firewalls: Cisco ASA 5505 5510, Fortigate, Check Point UTM, Sophos, Juniper SRX, Watch Guard.

Wireless: 802.1 a/b/g/n Cisco WLC, Aruba.

Misc.: ShoreTel, Fonality and Avaya IP-phones, IPHONE, ANDROID, Tablets, APC/UPS, Security CCTV

Programming languages: JavaScript, .NET HTML, CSS, SQL, TFS, Agile.

Computers: Desktop, Laptops, Servers, Dell, HP, IBM, MACVirtualization: Openstack, VMware, Hyper-V, Oracle, Amazon AWS, Sun Virtual box, and CO-location datacenter experience.

Operating Systems: Windows 2003, 2008R2, 2012 XP, 7, 8, 10, MAC, Linux (Centos, SUSE, Red Hat, Ubuntu, Oracle, Kali).

PROFESSIONAL EXPERIENCE:

Confidential

Cyber Security Engineer

Responsibilities:

• Duties include architecting, managing and supporting cyber security, network, servers, disaster recovery and database protection. Assisted with management of Enterprise level IT system.
• Provided IT security analysis to ensure all applications are functional and secure, maintain both hardware and software security systems, develop policies and procedures, perform desktop, network and system support as needed. Used AIAA/ NIST security framework for security assessments.
• Updated and re-configured Barracuda spam appliance and created reports based on bandwidth usage and spam results. Reconfigured FTP to SFTP. Updated VPN, Firewall and setup IPS, IDS SIEM, and enabled SNMP to manage some of the switches.
• Updated Viper anti-virus and configured different policies for PC, MAC and Linux agents. Updated all patches consistently after testing. Isolated and resolved viruses issues using risk and mitigation.
• Managed Domain Controllers, Exchange, Active Directory, LDAP, Hyper V, DNS, DHCP, Symantec Back-up and many others DEV servers.
• Managed Help Desk employee. Worked with manager and CFO to Purchase all hardware and software for IT Department while maintaining within budget.
• Deployed Microsoft Security Base Line Manager and Microsoft Security Compliance Manager

Confidential

Cyber Security Engineer consultant

Responsibilities:

• Manage and perform HIPAA & PHIPAA audits. Designed and setup up cloud architecture in US and created a future vision for the Canada network. The US network was created with a hub and spoke network that has a site-to-site VPN, 2 servers, automated back-up’s, IPS, IDS and a WAF placed between the MYSQL server and the PHP application server. SSL certificates, Setup Bit Defender Anti-Virus, tested open source and commercial SIEM solutions, suggested email solutions.
• Used SANS and NIST as a security framework.
• Setup PCI processing through automated Third Party Company.
• Created all HIPAA and PHIPAA documentation policies and assisted with cyber security insurance. Provided security scan reports and made recommendations to provide better security.
• Participated in meetings with CEO and development team, using an agile methodology.
• Assisted IT Helpdesk in supporting internal staff. Imaged workstations with True Crypt. Provided desktop support with Windows 7, office, Visio, passwords, phones and connectivity issues.
• Composed technical notes and analysis of data structures within SQL Server. Documented the VPN process for authenticating remotely to the customers servers and workstations. Contributed to service metrics reports, protect the confidentiality of sensitive and/or proprietary company information using HIPAA policies. Worked with hardware engineers to assist in sending out replacement parts for when needed. Updated CRM solution (Auto Task) to keep customers and other departments current.
• Resolved complex software and hardware problems on Talyst's pharmacy product lines. Troubleshooting techniques involved knowledge of SQL queries, Putty, Wireshark, Port Mon and an understanding of HL7, familiarity with barcode technology and knowledge of network troubleshooting, VPN protocols and standard file system maintenance and management. This included support and installation of remote Windows servers (2000, 2003, 2008, 2008R2, 2012- physical and virtual), workstations (XP, Windws7), SQL (2000, 2005, 2008, and 2008), and remote access tools (Bomgar, PCAnywhere, VNC, RDP).

Confidential

Systems/Network and Security Engineer

Responsibilities:

• Managed Dell and HP servers, Cisco and Watch Guard firewalls. Used stools: Solar winds and
• Evaluated and custom built Windows 7 laptops, desktops, MAC’s and configured phones.
• Determined hardware/software problems, troubleshooting issues and ensured user fulfillment.
• Managed 2003/2008 servers: Exchange, Domain controllers, DNS, DHCP, AD, Group policies, VPN, Web, File access, DEV department, SCCM, Apps, Terminal Server, Shoretel and BlackBerry servers.
• Designed and implemented Amazon Web Cloud Services to host DEV servers with the VPC and EC2.
• Added new circuit, setup BGP tunnel with VLANS
• Researched and designed new Cisco wireless solution.
• Oversaw Google APPS migration from exchange to hosted exchange solution Intermedia.
• Deployed Symantec endpoint protection.
• Assisted in finding new co-location facility for production machines and assisted in network design.
• Collaborated with different departments to define priority projects to meet budget requirements, provided training to new employees, worked closely with supervisors to manage and employ individual settings for doctors and nurses in EMR and reports software.
• Upgraded Shoretel phone system from version 9 to 12. Managed users, work groups, and added additional DID block. Provided a VOIP solution for Remote Users.
• Used Microsoft Security Base Manager and Microsoft Security Compliance Manager for security audits.
• Developed a migration plan to upgrade company from XP to Windows 7.
• Recommended hard drive encryption software True Crypt
• Managed inventory of hardware that included air cards, BlackBerrys and design diagrams.
• managed back-ups nightly using storage guardian’s cloud service
• Added network to integrate a new eastside office. Design included an IPSEC tunnel between firewalls.
• Worked closely with vendors to approve SLA’s, make purchases, and provide support when needed.

Confidential

Help Desk/Network Engineer

Responsibilities:

• Supported user inquiries regarding preparation, configuration and problems with PC’s MAC’s IPAD’s, Servers, IP-Phones, VMs, VPN, print & file servers, networking and applications software.
• Utilized system and networking skills to manage Dell/Sun servers, Windows 7, 2003/2008, TCP/IP, DNS, DHCP, Radius, IAS, VPN routers, firewall, switches and wireless network. Coordinated and supported a regional network rollout.
• Managed server, domain access, and user accounts. Assigned privileges and passwords for domain controllers, active directory, Checkpoint VPN, Microsoft Exchange, Box.net, WebEx, Quest Defender.
• Deployed, configured and managed Checkpoint UTM firewalls, Juniper J-series routers, EX4200 stacked switches, Cisco PIX, Aruba and Cisco Wireless and Radius servers.
• Setup VLAN's, ACL’s, trunking and policy controls.
• Managed Symantec endpoint manager, created install packages, set control policy’s, and tested updates.
• Deployed Hyper-V server on 2008R2 with system virtual machine manager, created VM’s for testing.
• Performed patch management updates with Lumension on servers and workstations.
• Provided documentation, SIEM logs during audits and updated infrastructure to assure PCI, SAS70, and SSAE16 compliance.
• Administrated ShoreTel IP POE phone server, provisioned phones, and managed accounts.
• Implemented Active Directory and integrated all MAC’s, IPhones and IPads.
• Ran Symantec backup-exec., Tape backups, and disaster recovery.

Confidential

Started in tech support and moved into Network and DVR support

Responsibilities:

• Responsible for supporting network and DVR's at 256 stores in 3countries. Support customers with troubleshooting errors, performed upgrades to improve network design, security, hardware and software.
• Worked closely with SR network administrator to perform upgrades, evaluate, test and provide suggestions for software solutions. Followed change management protocols before implementing.
• Handled escalated helpdesk calls, logging problems in ticket system.
• Created asset tracking records, documents and network diagrams.
• Developed and maintained good relationships with customers, coworkers and vendors.
• Assisted system administers with quarterly upgrades/backups. Racked, cabled and networked servers and network equipment in data center. Assisted in building and imaging laptops, supported users with VPN, wireless, anti-virus, endpoint security, Citrix, password unlock and other systems support activities.
• Administered SNMP network management tool, Solar winds Orion. Utilized configuration, performance, application management, traffic monitoring, and WAN performance metrics. Configured and managed traffic to routers switches, DVR's over IP, MUSIC over IP, people counters, desktops and servers.
• Coordinated switch rollout: ordered, tested, installed and configured with VLAN’S.
• Deployed Juniper core switch. Rewired all patch panels. Administered and updated Junos.
• Successfully deployed wireless LAN/WAN with Aruba 802.1 a/b/g/n wirelesses with WPA2, radius server and GRE tunnel. Created customer login portal, accounts, setup polices and secured public ports with ACL’s.
• Oversaw Network conversion from Frame to MPLS at 250 locations. Upgraded and configured Cisco 1841 routers, supported remote installs, interfaced with carriers to resolve circuit issues, and provisioned new turn-ups giving baselines for performance, isolating errors including equipment trouble resolution.
• Provided Network packet-level analysis & troubleshooting solutions with POS systems, verifying devices were encrypted for PCI compliance.
• Monitored security using IPS, VPN, McAfee Rogue alert, Symantec, and Rapid 7 vulnerability assessments.

Confidential

Owner

Responsibilities:

• Worked on several projects for a variety of clients including, Speakeasy, Avaya. Holland
• Work entailed implementing new network and security solutions as well as assisting with desktop support, imaging and building machines. Provided customer support on connectivity issues, and intranet and extranet network problems; configured VPN software, created accounts, reset passwords, and assigned rights.
• Provided help desk support to Holland America: Set up new accounts and built new serverand workstation machines, helping with XP migration.
• Provided Tier 3 support to AVAYA: imaged and configured workstations, created accounts,and prepared SOW’s for clients.
• Provided consultation to WAMU: Supported SNMP tools, and setup and customized NOCmonitoring for all servers and routers.
• Assessed information needs of clients through interviews, organized research content along business processes and created project plans for custom software projects. Developed and documented curriculum to meet training needs. Ensured that policies and procedures were followed and understood by Call Center employees.
• Suggested solutions to introduce, implement, and enforce procedures, policies, and technologies.
• Managed the integration, operational support, and customer relations of information from vendors.