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Application Support Technician Resume Profile

Professional Skills / Qualifications

Systems Administration, Desktop Support, Network Administration, Help Desk, Troubleshooting, Installation, Training

Professional Experience:

Confidential

Systems Administrator

  • Microsoft Dynamics CRM 2011 Training, Administration, Customization and Implementation
  • End User Support and Training
  • New User Setup and Configuration
  • SharePoint Administration 2007 and 2010
  • ADP Administration
  • iPhone support
  • Corporate Network Issue Troubleshooting and Resolution
  • WSUS for Corporate Network Windows Server 2008 Administration
  • RSA/VPN RSA Security Console, Contractor VPN, RSA Self-Service Console Administration
  • User Documentation for procedures, policies, and how to
  • Fax-Copier-Printer Toshiba e-Studio205SE, HP Laserjet P3005, HP Laserjet P3015, and HP Color Laserjet CP4020 Support
  • Active Directory/Group Policy Windows Server 2008 and 2003 Administration
  • Lync Microsoft Lync 2010 Adminstration
  • Exchange Microsoft Exchange 2010 and Exchange 2007 Administration
  • Server Maintenance, Installation, Repair, and Upgrade
  • Imaging and Deployment Windows Server 2008, Windows Automated Installation Kit for Windows 7 and Microsoft
  • Deployment Toolkit 2012, Clonezilla
  • Phone System Administration Avaya IP Office Manager 6.2
  • IT Equipment Purchasing
  • Hardware and Software Installation, Support, Configuration

Confidential

IT Technician

  • Support, maintain and implement Microsoft Windows workstations, thin clients and printers
  • Support, maintain and implement Microsoft Windows servers to provide the following services:
  • Exchange, Terminal Services, File services, Print services, Network services DHCP, AD, DNS
  • Documents reported problems in the Help Desk software
  • Travel to satellite offices/dealerships throughout Northeast and Florida to support users

Confidential

Hardware/Application Support Technician

  • Support end-user computer hardware, peripherals, and applications in a multi-location Windows network environment in corporate headquarters and remote offices.
  • Support Blackberry's and setup new blackberry users on BES
  • Deploy, install, configure, and troubleshoot PC's, PC-based hardware, operating systems and applications Provide end-user training and documentation for desktop applications Resolve network connectivity, VPN problems, and client-server issues Assist with hardware inventory and software licensing
  • Build and Update PC images
  • Create and reset user accounts
  • Setup Exchange mailboxes and manage public folders
  • Implement and modify group policies and logon scripts
  • Manage and monitor servers including file, print, mail, proxy, security, and DC's
  • Provide basic PBX and voicemail services moves, adds, and changes .

Confidential

Computer Support and Training

  • Help Desk support of 2500 users.
  • Develop specifications and evaluate software in data and word processing areas.
  • Train Assembly personnel in the use of commercial and custom software.
  • Create and Maintain databases for call logging, class tracking, and any databases needed by the assembly.
  • Identify problems with Assembly software/hardware and establish resolutions.
  • Provide necessary equipment, administrative and technical support services to Assembly users.
  • Assist in the evaluation and implementation of software needs of the Assembly.
  • Establish, monitor, and troubleshoot both wired and wireless network communications and ensure compatibility of network software.
  • Coordinate new software demonstrations.
  • Maintains up-to-date familiarity with state-of-the-art software, new technologies and developments. Serve as a resource to channel this information to Assembly staff.
  • Install and Setup Email client software.

Confidential

Computer Services Technician

  • Create and maintain inventory database of all hardware and software.
  • Provide support for students, faculty, and staff via phone, ticket, and email.
  • Use diagnostic tools for troubleshooting pc hardware and network issues.
  • Test and evaluate new hardware and software
  • Wrote and kept up to date manuals, procedures, and documentation used for computer services functions.
  • Install, repair, service, upgrade, and replace equipment computers, printers, scanners, and hardwa
  • Develop, organize, and present technical training/demonstrations for computer hardware and software.
  • Present operating system, end-user information retrieval, office automation, commercially available, and courseware application software training to address the needs and requirements of students, faculty, and staff on a one on one basis as well as group setting.
  • Install and Setup Email client software.
  • Responsible for technical, installation, upgrading and preventive maintenance, support for all hardware and software.
  • Create Novell staff and records server accounts and perform critical institutional data backup procedures.
  • Train, assign work load, instruct, and evaluate interns.
  • Perform troubleshooting of computers, network and peripheral equipment, identifying problems and providing solutions

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