SUMMARY:

To obtain a challenging career in Information Systems where I can gain new skills and utilize programming and pc skills obtained through education and experience.

TECHNICAL SKILLS:

Active Directory, Epic, Sccm, DRA,Cisco Call Manager Cisco Connection Administration, Office 2010, Quest Migrations Software. WindowsXP, Vista, Windows 7 Enterprise, Ghost 8.0, Novell Netware 6.5, Groupwise, Remedy, Helpstar, PDA’s, Blackberries, IDX, Landesk, MS Exchange,SQL, Mac OS X, Citrix Client, Wyse devices, Thin clients, Endpoint Security, VOIP, Windows Server 2003, HPService Manager, Application packaging using SMS

TECHNICAL EXPERIENCE:

Confidential

IT Engineer

Responsibilities:

• Upgraded laptops and desktops to Windows 7, using sccm 2010, troubleshoots any issues with windows 7 upgrade, remote support.configured VOIP phones
• Windows 7 rollouts, imaged desktops and laptops, desktop support, troubleshooting, laptop swaps and other tasks as assigned, set up user accounts using active directory or dra, resolved issues with lotus notes and outlook, level 2 desktop support, troubleshooted issues with Windows 7 rollouts, migrated users dataTechnical ServicesInstallation Technician 11/2011 - 05/31/2012
• Imaged pc’s and laptops using Altiris, imaged macs, migrated users data and printer settingsconfigured outlook and lotus notes, placed users and pc in the proper groups in active directorycreated RSA tokens, configured MAC'S to use vpn access, configured laptops using RSA tokensttroubleshooted mac's, configured and troubleshooted Truetype fonts for MAC'S

Confidential

SMigration Tech

Responsibilities:

• On daily basis responsibilities include addressing technical questions, escalating newly found technical issues, reporting the approved migrations upon completions or cancellations.
• Reporting issues, deployed and canceled migrations through CTMS.
• Making suggestions for improvements in all areas such as, Quality Control Check, Image Updates and USMT Deployment procedures.
• Day to day responsibility also include Contacting clients to collect credential, such as passwords, keys for docking stations and desks and assess any special accommodations that the client might require.
• Backing up user’s data and profile from their Legacy System using the USMT automated and in some cases manually. Assuring processing of all accounts through FIM
• Imaging new system with Windows 7 Enterprise Image and configuring with clients data and requirements.
• Download backed up data to new system and configure system based clients requirements.
• Documenting any newly found technical errors to update images on a needed basis.
• Testing every application and users functionality.
• Consult with deployment team daily to compare notes, share information and evaluate progress.
• Ensure speedy & flexibility of responses to clients requirements
• Escalate newly found issues to the different groups.

Technical ServicesInstallation Technician

Confidential

Responsibilities:

• Prepared pc’s and laptops for Windows 7 rollout, Imaged pc’s and laptops using Altiris, imaged macs, migrated users data and printer settings, configured outlook and lotus notes, placed users and pc in the proper groups in active directory, created RSA tokens, reset user accounts configured laptops using RSA tokens

Confidential

Desktop Analyst

Responsibilities:

• deployed new pc’s, installed patches, migrated users data, installed network printers, assisted with hardware and software issues, provided end-user support, provided mac support, including installation, troubleshooting, hardware break/fix, phone support, and account management imaged pc’s, supported executive users

Confidential

Desktop Analyst

Responsibilities:

• Created images using ghost 11.0, deployed new pc’s, installed patches, migrated users data installed network printers, assisted with hardware and software issues, installed endpoint client security software, laptop repairs, installed voip phones, phone and desktop support

Confidential

Network Analyst

Responsibilities:

• Imaged laptops using ghosting software, configured wireless access points and network printersconfigured encryption keys for wireless support, build w2k3 servers, installed and configured cisco switches, create users in active directory, provided support for MAC’s, set MAC'S up on the network, configured and set up voice over IP phones, supported executive users, worked in active directory, worked in exchange 2003

Confidential

End User Analyst

Responsibilities:

• Provided 2nd and 3rd level technical support, deploy new pc’s, assists with any problems of upgrades and newly connected pc's, installed hardware and computer peripherals, installation of applications via landesk, worked on the Epic rollout, imaged pc’s and deployed pc’s, provided executive level support, supported blackberries and other PDA devices, provided support for mac’s, deployed thin clients, support application using citrix, reset user accounts

Confidential

Desktop Analyst

Responsibilities:

• Installation of remote desktop, migrated users data, upgraded desktops and laptops to windows 2000 and windows xp, trouble shoot network connectivity issues, created users and email accounts using active directory, edited and created scripts, created ghost images, deployed pc’s, rebuild servers, created and maintained asset database, configured blackberries, configured wireless devices, created group policies, provided Mac support, imaged MAC'S,Windows Small Business Server, supported executive users, used sms for inventory, remote support and application packaging