SUMMARY:

• Bachelor degree with good IT support and administration role. More than 4 years of extensive experience in unified communication platform, Lync Support role. Migrated 10,000 users from Outlook 2010 to Outlook 2013 and Lync 2010 to Lync 2013. Planed, Tested and implemented the Migration from Lync 2013 to Skype for Business for 20,000 users
• Worked for Pharmaceutical, healthcare and IT companies like Otsuka Pharmaceutical, Pfizer, Wyeth, Confidential, Confidential, Confidential etc.
• Manage Regional Incident, Problem and Change Management against Technology objectives.
• Identify gaps in policies, process and standards through working closely with regional support teams.
• Support the Regional Manager to deliver new technologies regionally to enable the business to realize its objectives.
• Deliver assigned projects in an accurate and timely manner
• Deliver best practices and governance through the global policies, procedures and standards
• Identification and escalation of incidents and problems that may create business risk

PROFESSIONAL EXPERIENCE:

Confidential

Collaboration Services System Engineer

Responsibilities:

• Planed, Tested and implemented the Migration from Lync 2013 to Skype for Business
• Setup Lync servers and connectivity with the Dentsu Aegis network
• Implemented EWS connectivity with the exchange environment
• Monitor daily Health Check Logs for the Lync 2013/Skype for Business Environment.
• Enterprise Voice and Unified Messaging on Lync 2013/ Skype for Business Platform
• Provide level 3 support for Office 365 Migration
• Setup End users and troubleshooting of all issues from the server to the end users
• Configuration of users in Cisco Unified CM Administration Portal
• Perform all patching and updates on a regular schedule
• Update both internal and external s
• Serve as escalation for desk side support
• Support 3 Global Sites and DR for the Lync 2013/Skype for Business Environment

Confidential

Support Analyst

Responsibilities:

• Supported the implication of Microsoft Lync 2013 in the BiogenIdec Environment
• Setup Lync servers and connectivity with the BiogenIdec network
• Implemented EWS connectivity with the exchange environment
• Monitor daily Health Check Logs for the Lync 2013 Environment.
• Implementation of Enterprise Voice and Unified Messaging on Lync 2013 Platform
• Provide level 3 support for Outlook 2013 Migration
• Setup End users and troubleshooting of all issues from the server to the end users
• Configuration of users in Cisco Unified CM Administration Portal
• Serve as escalation for desk side support

Confidential

Administrator

Responsibilities:

• Support domain services including file, print, group policies, DNS, DHCP, etc
• Provide support of printers, applications, LAN/WAN, terminals, PCs and mid - range computer disciplines using in a process-oriented methodology
• Support Messaging environment (Microsoft Exchange, Symantec Vault, Blackberry Enterprise Server. Microsoft Lync 2010)
• Manage messaging services (e.g. add/modify/delete mailboxes, execute mailbox quotas, etc.)
• Trouble mail routing issues and Exchange Servers alerts
• Administration for Lync 2010 server and client support
• Refine and execute maintenance schedules on business critical servers and services,
• User Administration and Exchange Server support
• Active Directory support and Windows Server
• Assist on Enterprise VPN solutions
• Performed last line of support for Cigna’s Desktop client infrastructure

Confidential

Lan Administrator

Responsibilities:

• Support domain services including file, print, group policies, DNS, DHCP, etc
• Provide support of telecom systems, printers, applications, LAN/WAN, terminals, PCs and mid-range computer disciplines using in a process-oriented methodology.
• Assist with all aspects of Virus/Vulnerability patch rollouts.
• Manage messaging services (e.g. add/modify/delete mailboxes, execute mailbox quotas, etc.)
• Refine and execute maintenance schedules on business critical servers and services, including servers, firewalls, MS Exchange, Blackberry Server, data backup, Anti-Virus and VPN, external web servers
• User Administration and Exchange Server support

Confidential

Lan Administrator/ Level II Desktop Support

Responsibilities:

• Provide Level II support for user community
• Perform break-fix for all applications and hardware
• Provide support of telecom systems, printers, applications, LAN/WAN, terminals, PCs and mid-range computer disciplines using in a process-oriented methodology.
• Assist with all aspects of Virus/Vulnerability patch rollouts.
• Assist with rollout of Windows 7 and Office 2007
• Support PDA and other thin client equipment
• Supports Macs running OSX
• User Administration and Exchange Server support
• Team Lead for Tech team of 5

Confidential

Lan Administrator/ Level II Desktop Support

Responsibilities:

• Provide Level II support for user community
• Perform break-fix for all applications and hardware
• Provide support of telecom systems, printers, applications, LAN/WAN, terminals, PCs and mid-range computer disciplines using in a process-oriented methodology.
• Assist with all aspects of Virus/Vulnerability patch rollouts.
• Assist with rollout of Windows XP service pack 3 and Office 2007
• Support PDA and other thin client equipment

Confidential

Lan Administrator/ Trading Floor Support

Responsibilities:

• Provide Trading floor support to traders on s Bond trading floor
• Perform break-fix for trading applications and hardware
• Provide support of telecom systems, printers, applications, LAN/WAN, terminals, PCs and mid-range computer disciplines using in a process-oriented methodology.
• Assist with all aspects of Virus/Vulnerability patch rollouts. Assist with project planning and completion Inventory management of IT equipment.
• Assist with vendor management.
• Support PDA and other thin client equipment
• Support Financial Applications ( Trade Web, Black Rock Solutions, Bloomberg, Market Access, Intex Solutions. Etc)
• Support Trading Turrets
• The deployment of packaged applications using Landesk

Confidential

Lan Administrator/ Trading Floor Support

Responsibilities:

• Provide Trading floor support to traders on the fixed income trading floor
• Perform break-fix for trading applications and hardware
• Provide support of telecom systems, printers, applications, LAN/WAN, terminals, PCs and mid-range computer disciplines using in a process-oriented methodology.
• Assist with all aspects of Virus/Vulnerability patch rollouts. Assist with project planning and completion Inventory management of IT equipment.
• Assist with vendor management.
• Support PDA and other thin client equipment

Confidential

Assoc Systems- Engineer (Consultant)

Responsibilities:

• Assist with all aspects of supporting Quest IT equipment (internal clients).
• Provide support of telecom systems, printers, applications, LAN/WAN, terminals, PCs and mid-range computer disciplines using in a process-oriented methodology.
• Assist with all aspects of Virus/Vulnerability patch rollouts. Assist with project planning and completion Inventory management of IT equipment.
• Assist with vendor management.

Confidential

Lead Technical Support Analyst /Desktop Engineering

Responsibilities:

• The Desktop Engineer is responsible for defining the technological growth and direction of the desktop environment while ensuring continued stability and standard desktop configurations whenever possible. This includes researching and evaluating new technology, selecting new products and overseeing the integration process from concept, design, implementation and maintenance. Extensive experience with XP and XP2, application testing, user acceptance testing, and MSI self healing used to solve windows installer issues..
• Provide Support to the trading floor users in a fast pace environment. Working directly on the trading floor, troubleshooting and resolving issues in the following areas: hardware and software, telecommunications, 3rd party market data, proprietary trading applications, and network connectivity. Additional technical services provided includes trading room moves, adds, and changes, implementing technical projects and interacting with other technical groups and external vendors.
• VPN support for remote users. Provided home office support for wireless networks. Citrix Win frame support for external users.
• Supported Market Data feeds using Bloomberg and Reuters. Support for Charles River software.
• Remedy ticketing system used to track calls.

Confidential

Lead Technical Support Analyst

Responsibilities:

• Tier two-phone support for 9,500 end-users. Providing Ace Administration for secure-ids and ACE server administration. Supporting users connecting thru VPN as well as strong TCP/IP, DNS, WINS. Troubleshooting Win 95/2000/XP, Office 97/2000/XP, Outlook 2000/2003 Client, Lotus Notes, IBM laptop and HP printer problems. Replacing broken hardware.
• Backed up and restored client data. Resetting Win NT passwords and secure ID pins, unlocking user dialup accounts with NW Admin on an Ethernet network. Installing and configuring desktop software using Wininstall, NetMeeting 3.01, PC Anywhere and Proxy. Network consisted of Novell Netware, UNIX and Win NT servers.
• Strong Troubleshooting abilities with TCP/IP, DNS and WINS. Subject Matter Expert on all PDA issues relevant to the Sales Force. Lead Tech on remote projects.
• Blackberry support with focus on the end user in the field.

Confidential

Level II Desktop Support

Responsibilities:

• Provided technical services, troubleshot and solved problems for a 3000-user environment. Researched and resolved all hardware and software issues. Used Vantive as a call-tracking tool.
• Point person on 2nd level for Lotus Notes problems. Converted users from Groupwise4 to Groupwise5.

Confidential

Lotus Notes Migration Specialist

Responsibilities:

• Provided services for CC Mail to Lotus Notes rollout. Converted existing CC Mail users to Lotus Notes.
• Converted all CC mail files, folders, and views to Lotus Notes. Updated the Public Address Book to include new users. Provided second level support for conversion techs.

Confidential

Computer System Specialist

Responsibilities:

• Provided Services for win95 rollout. Installed and configured IBM PCs and ThinkPads. Provided second level support for help desk resolving win95 issues. Supported win95 in a token ring/Ethernet environment and resolved all problems relating to connectivity.
• Performed the full installation of all propriety software and all Microsoft standard applications. Configured all local and network printers (HP). Provided phone and desk side support for end users upgraded to win95. Performed software installation using Ghost and Wininstall. Solved users problems by using proxy to take over their machine.

Confidential

Systems Administrator

Responsibilities:

• System Administration for NT 4.1 network. Provided end-user support for 15 in house and 10 remote users. Upgraded system from Novell 4.0 to WinNT 4.0. Configured all Compaq PC’s and IBM ThinkPad’s.
• Perform all server related maintenance and administration on Compaq servers.