Senior Operations Analyst / Senior Lotus Notes Administrator Resume
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CA
SUMMARY:
- Senior Solutions Architect and Project Manager with more than twenty years of experience in small to large IT environments.
- He is a US Citizen who has worked in many industries such as manufacturing, medical, financial and banking, government and defense industry.
- He is considered expert level with IBM WebSphere, IBM Connections, IBM Sametime and IBM Notes Domino and a frequent speaker at seminars and conventions on the topics of IBM technology and social networking software systems.
- IBM Connections since version 1.x
- Connections environments implemented on Windows, Linux and AIX/Unix
- IBM Connections upgrades/migrations V3.x - V5.0
- Design and installation of IBM Connections environments
- Connections customizations
- Cognos, Connections Content Manager (CCM)/FileNet, IBM Forms, IBM Docs, Connections Mail
- Many years experience in direct hands-on as well as project management/supervisory role
- Connections administration and production support
- Support staff training and leadership / supervision
- Training for Connections administration teams
- System reviews and optimization of existing environments
- Reviews and optimization on existing operational procedures
- User acceptance and adoption strategies and implementation planning
- WebSphere systems planning and implementation V 5.x - V8.5x
- Systems install, upgrade, migrations
- Application tuning and trouble-shooting
- Production systems support and operational supervision
- Experience with WebSphere in Windows, Linux, AIX/UNIX, IBMi
- Support of small to large IBM WebSphere environments
- Specializing in systems review and security analysisHands-on IBM Notes and Domino administration
- IBM Sametime systems design, installation, support
- IBM Sametime integration: telephony, video/media server, meetings
- IBM Sametime system review, documentation and optimization
- IBM Notes Domino: 20+ years of experience
- Upgrades, migrations, installations
- Reviews and assessments, system optimization
- Operations review and support
- Training for support staff as well as users
- MS Server 2003, 2008, 2012; Win 7, Win 8
- Unix, AIX
- Linux: Red Hat, Solaris, CentOs, Ubuntu
- PMI training
- SixSigma training
- Systems deployment integration
- Hand-on project management experience with the IBM Software: Connections, Domino, WebSphere, Sametime, IBM Docs
- Interfacing with Stake holders, reporting on financial impact, time management, resource allocation
- Budgeting and cost controlling
- Project Planning and documentation
- Systems Migrations
- Specialized sys admin and support staff technical training
- End user training documentation
- Scheduling and logistics of large training programs
- Training needs assessments
- Train the trainer sessions
- Team Methodology
- Conduct training both in classroom style and one-on-one scenarios
- Frequent speaker/lecturer at admin conferences on IBM Connections and Social Networking Excellent interpersonal skills
- Excellent verbal and written communication skills
- Cross-cultural awareness
- Languages: fluent in German and Japanese (speaking and writing)
EMPLOYMENT HISTORY:
Confidential, CA
Senior Operations Analyst / Senior Lotus Notes AdministratorResponsibilities:
- Design and build of new IBM Sametime Complete 9.0 environment. IM/Awareness, Meetings, permanent meeting rooms, screen sharing, Audio/Video and telephony integration, external user integration.
- Rebuild from existing environment to integrate the latest versions of Sametime 9.x
- Redesign and support of existing IBM Connections V4.0 environment (DEV and PROD). Redesign and install of new features, IBM File Viewer, SPNEGO SSO, Connections Mail, Surveys. Ongoing support and planning/design of upcoming V5.0 migration
- Design and build of new IBM Sametime Complete 9.0 environment. IM/Awareness, Meetings, permanent meeting rooms, screen sharing, Audio/Video and telephony integration, external user integration.
- IBM Connections V4.0 to V 5.0 CR2 migration of Production and Dev/Test environments, Connections Content Manager, Connections Mail, IBM Docs viewer, 1000 user base / global implementation. Integration with Exchange mail and IBM Sametime. AD single sign-on / SPNEGO
- Member of the Technology and Architecture team, systems design, documentation and project management of implementation.
- WebSphere 7.x, Adobe Lifecycle, MS SSRS, DB2, MS SQL 2008, Informatica PowerCenter, FileNet, WebSphere Enterprise Service Bus, TIBCO Pattern Search, Corticon Rules Engine, IBM QRadar Appliance
- Production and DEV environments, Connections Content Manager, Connections Mail, IBM Docs viewer, 5000 user base / global implementation. Integration with Domino mail and IBM Sametime. AD single sign-on / SPNEGO
- Design and installation, ongoing operational support and design consultation. Details available upon request only.
Confidential, Chicago, IL
Senior Operations Analyst / Senior Lotus Notes AdministratorResponsibilities:
- Design and architecture for DEV, Staging and Production environments, implementation, integration with IBM Domino and IBM Sametime. Single Sign-on with AD
- Design and architecture for DEV, Staging and Production environments, implementation, integration with IBM Domino and IBM Sametime. Single Sign-on with AD
- Setup, configuration and implementation of Connections 4.5 with CCM/FileNet, Cognos.
- Lead migration engineer for all migration activities.
- Integration with Sametime, Domino and subsequent admin staff training/mentoring.
- Architecture for new IBM Connections 4.5 environment, design and installation of production and DEV environment including CCM/FileNet and Cognos.
- Sametime 8.5.2 IFR1 engagement in the iSeries. Design, install and configure redundant Sametime environment.
- Design and implementation of Connections 4.5 with CCM production and UAT environment, integration with Sametime and Domino. Engineering staff training and creation of operational procedures.
- Domino migration 7.x to 8.5.3, Design and architecture review and design of new environment.
Confidential, Danbury, CT
Manager Lotus Notes
Responsibilities:
- Supervision of international Domino administrators, responsible for global domain architecture and administration, III level support world-wide
- Supervision of 3 staff direct, 15 indirect (international)
- In charge of messaging helpdesk calls/escalation for level II/III (customer contact/Remedy escalation)
Confidential, Stamford, CT
Senior Operations Analyst / Senior Lotus Notes Administrator
Responsibilities:
- Supervision of the Confidential e-mail helpdesk / support of 7000 users - 22 Notes servers / Supervision of 4 staff
- In charge of I/II/III level helpdesk calls and escalation, II/III level support using Remedy
Confidential, New York, NY
IT Consultant
Responsibilities:
- WIN NT Server / Network administration and workstation support
- Staff training and coaching
- Disaster recovery / contingency planning and documentation
Confidential
Manager IT
Responsibilities:
- Lotus Notes administration, Notes Server and client support
- WIN NT network administration and NT workstation support / AS/400 administration and user support
- Direct supervision of 5 staff
- Outsource maintenance budgeting, contracting and control