We provide IT Staff Augmentation Services!

Senior Operations Analyst / Senior Lotus Notes Administrator Resume

4.00/5 (Submit Your Rating)

CA

SUMMARY:

  • Senior Solutions Architect and Project Manager with more than twenty years of experience in small to large IT environments.
  • He is a US Citizen who has worked in many industries such as manufacturing, medical, financial and banking, government and defense industry.
  • He is considered expert level with IBM WebSphere, IBM Connections, IBM Sametime and IBM Notes Domino and a frequent speaker at seminars and conventions on the topics of IBM technology and social networking software systems.
  • IBM Connections since version 1.x
  • Connections environments implemented on Windows, Linux and AIX/Unix
  • IBM Connections upgrades/migrations V3.x - V5.0
  • Design and installation of IBM Connections environments
  • Connections customizations
  • Cognos, Connections Content Manager (CCM)/FileNet, IBM Forms, IBM Docs, Connections Mail
  • Many years experience in direct hands-on as well as project management/supervisory role
  • Connections administration and production support
  • Support staff training and leadership / supervision
  • Training for Connections administration teams
  • System reviews and optimization of existing environments
  • Reviews and optimization on existing operational procedures
  • User acceptance and adoption strategies and implementation planning
  • WebSphere systems planning and implementation V 5.x - V8.5x
  • Systems install, upgrade, migrations
  • Application tuning and trouble-shooting
  • Production systems support and operational supervision
  • Experience with WebSphere in Windows, Linux, AIX/UNIX, IBMi
  • Support of small to large IBM WebSphere environments
  • Specializing in systems review and security analysisHands-on IBM Notes and Domino administration
  • IBM Sametime systems design, installation, support
  • IBM Sametime integration: telephony, video/media server, meetings
  • IBM Sametime system review, documentation and optimization
  • IBM Notes Domino: 20+ years of experience
  • Upgrades, migrations, installations
  • Reviews and assessments, system optimization
  • Operations review and support
  • Training for support staff as well as users
  • MS Server 2003, 2008, 2012; Win 7, Win 8
  • Unix, AIX
  • Linux: Red Hat, Solaris, CentOs, Ubuntu
  • PMI training
  • SixSigma training
  • Systems deployment integration
  • Hand-on project management experience with the IBM Software: Connections, Domino, WebSphere, Sametime, IBM Docs
  • Interfacing with Stake holders, reporting on financial impact, time management, resource allocation
  • Budgeting and cost controlling
  • Project Planning and documentation
  • Systems Migrations
  • Specialized sys admin and support staff technical training
  • End user training documentation
  • Scheduling and logistics of large training programs
  • Training needs assessments
  • Train the trainer sessions
  • Team Methodology
  • Conduct training both in classroom style and one-on-one scenarios
  • Frequent speaker/lecturer at admin conferences on IBM Connections and Social Networking Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Cross-cultural awareness
  • Languages: fluent in German and Japanese (speaking and writing)

EMPLOYMENT HISTORY:

Confidential, CA

Senior Operations Analyst / Senior Lotus Notes Administrator

Responsibilities:

  • Design and build of new IBM Sametime Complete 9.0 environment. IM/Awareness, Meetings, permanent meeting rooms, screen sharing, Audio/Video and telephony integration, external user integration.
  • Rebuild from existing environment to integrate the latest versions of Sametime 9.x
  • Redesign and support of existing IBM Connections V4.0 environment (DEV and PROD). Redesign and install of new features, IBM File Viewer, SPNEGO SSO, Connections Mail, Surveys. Ongoing support and planning/design of upcoming V5.0 migration
  • Design and build of new IBM Sametime Complete 9.0 environment. IM/Awareness, Meetings, permanent meeting rooms, screen sharing, Audio/Video and telephony integration, external user integration.
  • IBM Connections V4.0 to V 5.0 CR2 migration of Production and Dev/Test environments, Connections Content Manager, Connections Mail, IBM Docs viewer, 1000 user base / global implementation. Integration with Exchange mail and IBM Sametime. AD single sign-on / SPNEGO
  • Member of the Technology and Architecture team, systems design, documentation and project management of implementation.
  • WebSphere 7.x, Adobe Lifecycle, MS SSRS, DB2, MS SQL 2008, Informatica PowerCenter, FileNet, WebSphere Enterprise Service Bus, TIBCO Pattern Search, Corticon Rules Engine, IBM QRadar Appliance
  • Production and DEV environments, Connections Content Manager, Connections Mail, IBM Docs viewer, 5000 user base / global implementation. Integration with Domino mail and IBM Sametime. AD single sign-on / SPNEGO
  • Design and installation, ongoing operational support and design consultation. Details available upon request only.

Confidential, Chicago, IL

Senior Operations Analyst / Senior Lotus Notes Administrator

Responsibilities:

  • Design and architecture for DEV, Staging and Production environments, implementation, integration with IBM Domino and IBM Sametime. Single Sign-on with AD
  • Design and architecture for DEV, Staging and Production environments, implementation, integration with IBM Domino and IBM Sametime. Single Sign-on with AD
  • Setup, configuration and implementation of Connections 4.5 with CCM/FileNet, Cognos.
  • Lead migration engineer for all migration activities.
  • Integration with Sametime, Domino and subsequent admin staff training/mentoring.
  • Architecture for new IBM Connections 4.5 environment, design and installation of production and DEV environment including CCM/FileNet and Cognos.
  • Sametime 8.5.2 IFR1 engagement in the iSeries. Design, install and configure redundant Sametime environment.
  • Design and implementation of Connections 4.5 with CCM production and UAT environment, integration with Sametime and Domino. Engineering staff training and creation of operational procedures.
  • Domino migration 7.x to 8.5.3, Design and architecture review and design of new environment.

Confidential, Danbury, CT

Manager Lotus Notes

Responsibilities:

  • Supervision of international Domino administrators, responsible for global domain architecture and administration, III level support world-wide
  • Supervision of 3 staff direct, 15 indirect (international)
  • In charge of messaging helpdesk calls/escalation for level II/III (customer contact/Remedy escalation)

Confidential, Stamford, CT

Senior Operations Analyst / Senior Lotus Notes Administrator

Responsibilities:

  • Supervision of the Confidential e-mail helpdesk / support of 7000 users - 22 Notes servers / Supervision of 4 staff
  • In charge of I/II/III level helpdesk calls and escalation, II/III level support using Remedy

Confidential, New York, NY

IT Consultant

Responsibilities:

  • WIN NT Server / Network administration and workstation support
  • Staff training and coaching
  • Disaster recovery / contingency planning and documentation

Confidential

Manager IT

Responsibilities:

  • Lotus Notes administration, Notes Server and client support
  • WIN NT network administration and NT workstation support / AS/400 administration and user support
  • Direct supervision of 5 staff
  • Outsource maintenance budgeting, contracting and control

We'd love your feedback!