SUMMARY:

• Dedicated Professional with 9 years of Cloud, Virtual Infrastructure and Storage Administration and 14 years of overall IT experience.
• Excellent customer facing record, ranked in top 1% amongst Microsoft’s five thousand product support engineers during time there.
• Proponent of continuous personal and professional development.
• Consistently developing templates, processes to reduce migration errors to new platforms/solutions; develop innovated solutions which are implemented in product revisions and/or best practices.
• Excellent Communications skills, fluency in English/Spanish.
• Track record of outstanding customer service, and understanding and solving customer problems
• Develop technical solutions for customers based on their specific needs and environments.
• Demonstrated capacity to implement innovative solutions that focus on data protection, disaster recovery, archive and compliance and security.
• Experience leading a team effort to build out new systems, networks and documentation of systems
• Adept at developing effective policies and procedures, project documentation and milestones, and technical/business specifications.
• Expert at developing and migrating technical environments at every level providing cost savings along the way for clients.
• Providing Virtualization, storage, and server systems properly optimized for operating business and development environments.

TECHNICAL SKILLS:

Core Competencies: Network, Storage & Virtualized Systems; Backup, Recovery and Archive(BURA); Data Security; Business Continuity; Disaster Recovery Planning; Archive and Compliance; High Availability; Cost Benefits Analysis. Cloud Management (AWS, Rackspace, Google Compute), Azure, Rackspace.

Storage: NetApp FAS 2000’s, 3000’s and 6000’s, VFilers, Promise vTrak series, EMC Clarion, NFS, CIFS, SAN, NAS, FiberChannel, iSCSI. Backup Exec.openfiler, ZFS, MDADM, Btrfs, Microsoft Storage Spaces

Platforms: DataOnTap, Openfiler MacOS (xServe), Microsoft Windows® operating systems from 95 on, Linux (Red Hat, Ubuntu), Confidential vSphere, XenServer, KVM, Solaris, UNIX, FreeBSD (all distros).

Networking: Cisco ASA and catalyst switches, Extreme Networks, Juniper Networks, custom built linux based solutions, DNS, DHCP (Microsoft and Linux) AWS networking (VPC, Route53).

Software: SnapMirror, SyncMirror, SnapVault, SnapDrive, SnapLock, SnapRestore, MS Exchange, MS SQL, MySQL, MS Sharepoint, Confidential (all products), Xen, HyperV, HAproxy, Apache, MySQL, PHP, Amazon EC2, S3, Cloudwatch, IIS, Active Directory, JIRA, Chef, Puppet, Oracle Enterprise Manager Cloud Control, Bloomberg, Euroclear, GEMs, Intellimatch. RSA RADIUS and Token management, Checkpoint VPN appliance, iPrism proxy, github.

Languages: Perl, PowerShell, Shell Scripting, HTML, PHP, C++. Hardware HP Proliant Series various including BL series blades, Dell Poweredge including blades, IBM X systems and Bladecenter, and building solutions as required.

PROFESSIONAL EXPERIENCE:

Confidential

DevOps Solutions Engineer

Responsibilities:

• Managed and Coordinated vendor engagement with Puppet Professional Services
• Developed modules and reworked development work - flow using github per puppet best practices
• Creating or modifying modules for infrastructure configuration management
• Installed and configured puppet masters both split and monolithic environments.
• Providing day to day puppet support
• Assisting build teams on Windows and Linux with systems deployment
• Building powershell and bash scripts for special functions teams required for any interim automation until a puppet solution was built.

Confidential

IT Solutions Architect

Responsibilities:

• Build small scalable web systems for clients on AWS using EC2 and S3, VPC configurations
• Developed plans for IT growth for clients that had no budget for fulltime IT staff
• Manage AWS for clients on an ad-hoc basis.
• Build small scale KVM environments for smaller shops requiring an inhouse vs cloud solution
• Built Ansible environments for clients when puppet was not the preferred tool of choice.
• Build small scale environments for clients using MS Azure. Implemented Linux as well as Windows systems for client applications on a small but scalable environment.
• Set up small scale NAS environments using ZFS (on RHEL/CentOS), BTRFS(OpenSUSE) and MDADM (various Linux Distros) depending on client needs
• Set up a small scale MS Storage Spaces environment for a media storage environment that relied heavily on Windows.

Confidential

IT Solutions Consultant

Responsibilities:

• Manage McAfee EPO with DLP access as well as EE access to devices.
• Manage user access to various financial systems
• Handle RSA token access and VPN configuration
• Create and deliver reports on various accesses to various systems
• Coordinate security activity such as updates and remediation with various administration teams.
• Work with client management to address
• Audit internal access controls and streamlined process to enhance security
• Back up network administrator in day to day work with Checkpoint, DNS, DHCP and Extreme Alpine work
• Provide Confidential Vsphere 5.5 support and administration
• Manage QUALYS appliance for security scans
• Handle day to day MS Dynamics Administration
• Manage AS400 accounts

Confidential, Melville, NY

IT Systems Administration Consultant

Responsibilities:

• Audit and compliance assessment of systems for PCI and SOX compliance.
• Managed Oracle Enterprise Management Cloud Control
• Assessing all systems for patch and vulnerability management
• Working with various technical groups Applications, Networking, Linux, Windows to coordinate patching and remediation for PCI specific systems.
• Established systems and documentation for Client.
• Coordinating efforts with application engineers to ensure proper coding practices in line with PCI
• Working with management in updating documentation and creating processes to ensure smoother patch and remediation systems for PCI which also carries over to SOX and HIPPA compliance systems.
• Work with IT Security in regular QUALYS and NESSUS (External and Internal) scans of the network for CVE listed vulnerabilities.
• Documenting existing environment and updated or created process documentation for client in relation to PCI.
• Managing Confidential environment (both Windows and Linux)
• Machine deployment and security audits on Confidential deployment templates
• HP Blade hardware deployment.
• Administer Confidential internal cloud infrastructure (sharepoint systems and other applications hosted for users)
• Manage Windows DNS as needed
• Provide off hours support on compliance related systems.

Confidential, NY, NY

Sr Systems Engineer

Responsibilities:

• Oversee design and architecture of Amazon EC2 and in house office IT environment.
• Work closely with all technical vendors for best solutions in house.
• Managed Amazon Cloud infrastructure.
• Re-Architected web and game environment to provide for more redundancy in a multizone configuration.
• Create security and IT policies for users and systems audits for security and compliance purposes.
• Migrate existing systems to cloud or cloud based services for redundancy, cost and power savings and resource overhead.
• Manage qa/dev and staging environments in conjunction with developers
• Set up and manage JIRA developer tracking system.
• Managed existing exchange environment and transition to google apps.
• Managed transition of company name from a technical standpoint.
• Handle all SSL certificate installations on various servers.
• Initially deployed Zabbix onsite for cloud monitoring (later depricated for cloudwatch and pingdom tools to reduce hosted footprint)
• Deployed LAMP servers for various utilities used in analytics.
• Used Route53 for DNS management
• Setup HAProxy to manage webfarm
• Setup Amazon ELB for multipurpose Load balancing
• Setup Ubuntu servers for various LAMP related uses and game server hosting
• Setup Windows AMIs for .net application hosting and Web Farm Framework to manage the application
• Created and built processes to facilitate production code deployments companywide.
• Implemented IPtables rules in conjunction with EC2 security groups to better secure machines and manage critical systems for PCI compliance.
• Implemented AWS S3 as content manager for game downloads and other content provided by Confidential
• Rebuilt company infrastructure against Amazon EC2 VPC feature. Implemented SSO authentication for server systems.
• Implemented SSH key based management using LDAP for managing Linux systems for security (vs distributing keys)

Confidential, NY, NY

Sr Network Administrator

Responsibilities:

• Managed all vendor interactions and IT staff and consultants.
• Handled move, facility and technical logistics for company move from TribeCa to Midtown location
• Worked with Microsoft Active Directory, Linux, Solaris.
• Bought, installed and managed Promise vTrak storage, NAS, FiberChannel and iSCSI systems
• Managed all aspects of network access. VPN, DNS, DHCP and Cisco hardware
• Worked with new parent company to integrate operating environments.
• Handled Backup exec backups for email and business critical systems.
• Created new IT policy to address various security concerns from management.
• Led a team of 5. 2 Jr Systems Administrators and 3 consultants that worked on maintaining datacenter and onsite operations
• Managed Exchange environment
• Maintained and optimized datacenter environment

Confidential, NY, NY

Sr Systems Engineer/IT Lead

Responsibilities:

• Worked with various clients (NBC universal, FOX, various broadcast companies) for systems installations of Confidential products (server and storage installations).
• Built custom in house storage systems using openfiler using a customized hardware setup
• Implemented virtualization in the company using a combination of Xen and Confidential setups
• Supported mixed desktop environment (macs, linux, windows)
• Rebuilt datacenter operations for both Confidential and Confidential .
• Documented and created new processes to better manage and track systems.
• Managed Cisco and custom built pfsense routing setups.
• Saved the company thousands in additional equipment costs by optimizing and building or purchasing lower but equivalent quality solutions at lower costs.
• Oversaw infrastructure changes to critical infrastructure services.
• Deployed Postgres database servers on Debian and later Ubuntu
• Managed datacenter operations for Confidential and Confidential

Confidential, NY, NY

Systems Consultant

Responsibilities:

• Provided technical and educational support for Confidential and storage solutions, presented proposals and costs savings benefits to bank upper management.
• Created customized presentations for bank management extolling benefits of Virtualization and Virtualized storage.
• Worked with management to purchase new hardware and Confidential licensing for updated vSphere deployments (to update existing developer environment) and new installs for production environment.
• Worked with in-house IT staff to deploy Confidential into production environment.
• Migrated 60 percent of production systems into virtual environment creating an instant cost savings over nearly 60 thousand dollars in equipment and power costs savings.
• Assisted network engineers in migrating networking setups to new vSphere network Cisco based network.
• Trained in-house IT staff on proper datacenter management in regards to Virtualization in accordance to best practices, provided additional resources and recommendations for extended training and certification.
• Worked on existing Confidential setup and setup a p2v plan for various servers
• Used vSphere Converter to migrate the company Citrix environment both Dev and Production as an example to management of the possibilities.

Confidential, Palo Alto, CA

Technical Operations Engineer

Responsibilities:

• Worked as liason between technical staff and various functional groups, provided technical support and systems adminstration.
• Supported internal cloud infrastructure from OS/Application setup to physical and virtual hardware maintenance.
• Ensured high availability
• Worked with partner sales and marketing teams throughout the year for preparation for work in VMworld 2006/2007/2008.
• Managed DNS, DHCP, WSUS, Active Directory, NIS, Windows/Linux printing, Nagios monitoring (via groundwork)
• Was part Storage Administration Team on Netapp and EMC arrays (various models) troubleshooting and configurations. Wrote technical documentation for proper support and triage for helpdesk teams to assist software engineers.
• Primary contact at Confidential for OS specific questions regarding OS modifications for operation systems running in virtual environments. Frequently worked with sales and external clients in presenting information of use in their own product development efforts tied to Confidential software.
• Worked with competitive analysis team to assess weaknesses and strength of products against Confidential ’s own.
• Worked with marketing team to develop best practices with IT to make Confidential ’s IT the gold standard in best practices application for marketing and sales to use us as the model of how a small team of systems administrators (6 in a company of 6000) can efficiently run a virtual environment.
• Developed policies and procedures for use company-wide regarding systems and computer use. Also developed technical documents for knowledgebase use.
• Maintained Windows Servers as part of a team of two (specifically for Windows systems)
• Worked on maintaining critical infrastructure systems, Active Directory, Print Servers
• Converted Windows Printing Infrastructure over to Linux CUPS system to decrease downtime of system and irregularities and compatibility issues with printing on Windows.
• Worked with the Storage Administration Team on troubleshooting and deploying Netapp and EMC Clarion systems.
• Deployed HP and Dell based systems for either production or Development use.

Confidential, Mountain View, CA

Global Solutions Support Technician

Responsibilities:

• Built out and organized helpdesk team for global company operations.
• Managed day to day activities of team setup
• Became the “face” of the IT department in developing helpdesk.
• Developed the processes and procedures that became the company standard for helpdesk operations.
• Worked on policy documents and practices for helpdesk conduct, troubleshooting procedures.
• Provided technical support for Linux and Windows systems.
• Worked on accounts creation and activated VPN/RSA tokens.

Confidential, New York, NY

Field Service Technician

Responsibilities:

• Worked with customers in Tri-state area for post-sales and often pre-sales presentations for existing customers.
• Worked on machines running windows 2000 embedded, DOS/Windows 3.1 and UNIX systems.
• Technical go to person for all software related issues in the region regarding Confidential computer products.
• Recognized for exceptional customer service and commitment to organization.
• Commended for development of innovative engineering solutions which were later implemented in product revisions.