SUMMARY

• Over 7 years of experience in IT Helpdesk support services deploying and upgrading systems, including hardware, software installations, networks, databases, servers, mobile devices, and peripheral equipment.
• Extensive experience in Windows2007/Vista/XP at single or multi domain platforms.
• Has an 7 years of Experience working on HP Service Desk and CA Service Desk (IT Ticketing Tool)
• Motivated, enthusiastic, and pro - active System/Network Administrator with an excellent 'can-do' attitude. Expert in Windows Server System Administrationskills.
• Managed and supported a large multi-site environment that holds 15,000 mailboxes consisting of heterogeneous workstations globally
• 5+ years of Microsoft Exchange 2007/2010 experience and deep understanding of PowerShell
• Worked 24*7 and Provided After Hours Support.
• Experience in Active Directory, DNS, DHCP, File & Print Server, IIS (Web Server), FTP, Exchange Mail Server and ISA Server
• Experience and Familiar with Virtualisation technologies like installing, configuring, administering VMware ESX/ESXi. Created and managed VMs (virtual server) and also involved in the maintenance of virtual servers.
• Worked on Connected Backup and Tivoli Storage Manager.
• Extensive understanding of networking concepts, (IE. Configuration of networks, router configuration and wireless security, TCP/IP, VPN, Content Filtering, VLANs, and routing in LAN/WAN,Ethernet Port, Patch Panel and wireless networks.)
• Excellent understanding of networking fundamentals and network security. Installation of Java, Oracle Configuration and managing Firewalls like Fortinet, ZyWall, SonicWall, ISA with content filtering, Anti-Spam, Web filtering, NAT, Application Publishing to public IP, Port Forwarding, log analyzing with Syslog Server. Experienced in installation, configuration, design and ongoing maintenance of Cisco router and switches.
• Experience inMicrosoft Office Suite, Open Office, Visio, Outlook, Printing,Windows networking.
• Experience in HP, IBM & Delldesktop, laptop and other peripherals.
• Strong communication and people skills, both written and verbal. Able to assess and resolve client issues quickly. A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure.
• Ability to maintain a reliable and methodical approach to support and Documentation. Quick learner, highly motivated team player with excellent organizational and analytical skills.
• Windows 2000, 2003, Active Directory, Exchange 2003, MS Clustering, ISA 2004, Citrix, CCNA, SAP Basis and many more applications
• Microsoft Windows2000 and 2003 Server.
• (Installing, configuring, Administering & troubleshooting).
• Microsoft Windows2000 and 2003 Networking Infrastructure.
• (Installing, configuring, Administering & troubleshooting).
• Microsoft Windows2000 and 2003 Active Directory Services. (Installing, configuring, Administering & troubleshooting).
• Microsoft Windows Exchanging server 2003
• Expertise in Migration from Windows NT domain to Windows 2003 domain.
• Expertise in Active Directory and Exchange Server Administration.
• Expertise in Migration from Exchange Server 5.5 to Exchange Server 2003.
• Expertise in designing and Implementation of Microsoft Active Directory Infrastructure.
• Expertise in Exchange Server 2003/2000 Administration and Implementation.
• (Installing, configuring, Administering & troubleshooting).
• Implementing & configuring Active directory services on Windows 2000 and 2003 server.
• Implementing, configuring and troubleshooting DNS service, forward & reverse lookup zone.
• Configuring & troubleshooting DHCP server and DHCP relay agent and WINS services.
• Implementing & configuring Windows 2000 and 2003 Distributed file system.
• Implementing & troubleshooting Windows 2000 and 2003 Routing & remote access.
• Implementing & configuring Windows 2000 and 2003 RIS Server.
• Implementing & configuring Windows 2000 and 2003 Terminal services.
• Creating & Managing Users & Groups and their Profiles like Roaming & Mandatory.
• Creating & managing Origination Units, Sites and Group policies.
• Installing & configuring Windows 2000 Professional & NT WKS 4.0 & 95 & 98 as Client computers to DOMAIN
• Administering Blackberry, Symantec Antivirus, Symantec enterprise vault, MacAfee, Ipass, Smart pass, Web and Mail marshal, Surf control web and email filtering

TECHNICAL SKILLS

VMware: VMware ESX Server 3.0, 3.2 and 3.5, VMware Virtual Center 2.0 and 2.5, VMware DRS and HA, VMware Capacity Planner, VMware Converter 3.0, VMware Update Manager 1, VMware Virtual Desktop Infrastructure VDM 2.0, VMware View, VMware View Composer, Leostream, Thinstall Application Virtualization, VEEAM and VmSightMessaging Systems Microsoft Exchange Server 2003, Microsoft Exchange Server 2000, Microsoft Exchange Server 5.5.

OS, Application Servers & Services: Windows 2003 SP1, Windows 2000 Server, Linux SUSE 10.3, Fedora, MS IIS 6.0, SQL Server 2000 and 2005, Java, Microsoft Active Directory 2003, Microsoft Exchange 5.5, Microsoft Exchange 2003, DHCP, DNS and WINS Services, Microsoft Internet Information Services 6.0, Black Berry Enterprise Server 4.0.1, 4.1.3

Backup Solutions: VMware VCB, Symantec, Tivoli storage Manager, Connected backup, Application Support

Desktop Application: Microsoft Office 2003, Outlook 2003 VMware Workstation 5.0 and 6.0

Hardware: Dell Servers 1950, 2950, 6950, HP Thin Client 5445, WYSE VL10 and VL9, Network Interface Card, Multi Serial Port Adapter, Printers, CDR and CDROM, Hard drive and Floppy drive, Hubs, Switches and DSL Modems, RAM, Audio and Video card.

PROFESSIONAL EXPERIENCE

Confidential, Baudette, MN

Technology Support Analyst

Responsibilities:

• Performing critical changes and performance tuning on messaging servers.
• Handling tools like Remedy, Attending Cab meetings with clients for approval of changes.
• Resolving technical issues for Microsoft Exchange 2003/2007.
• Managed messaging environment with Exchange Server 2003/2007 & Blackberry servers in various locations.
• Ensuring highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting.
• Maintaining Server health by checking Performance monitor logs, disk- space utilization, Events viewer reporting and taking corrective measures
• Following procedures as per the ITIL Standard.
• Troubleshooting & Administration of Mail Routing / Mail Flow.
• Co-coordinating with local Level2 admin for resolving the issue.
• Monitoring Queues on all exchange Server, configured alerts.
• Performing Offline Defrag. on databases.
• Tools for monitoring used MOM.
• User administration (setup and maintaining account)
• Maintaining system
• Verify that peripherals are working properly
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor system performance
• Create file systems
• Install software
• Create a backup and recovery policy
• Monitor network communication
• Update system as soon as new version of OS and application software comes out
• Implement the policies for the use of the computer system and network
• Setup security policies for users
• New site deployment
• Hardware and software upgrades
• Existing deployment reconfiguration
• Enhanced resilience
• Provision additional storage
• Admin Non-Exchange servers and services (Active Directory, DNS)
• Create new accounts
• Assign mailboxes to accounts created in other departments
• Respond to requests from help desks
• Maintenance (weekend and monthly)
• Apply security updates (OS and services)
• Check application, system, event, AV, and spam logs
• Manage and test backups
• Check backup logs for execution
• Periodical perform simulated restorations
• Manage Exchange storage
• Manage quotas
• Move mailboxes
• Provision additional storage
• Monitor capacity
• Manage 3rd party applications and services (email archiving, anti-virus and spam filtering)
• Respond to help desk escalations
• Provision users for services
• Support and trouble- solving technical issues
• Desktop - Build / Disposal
• Tagging of Desktops and other site assets
• Coordinating with service desk and providing smart hands for other hardware in sites
• Provide On Call support for high severity incidents
• Maintain Accurate documentation
• End User Data Migration, Software Installation
• Training and Mentoring of new team members
• Maintain confidentiality and protect sensitive data at all times.
• Request drive mapping via login script when needed from OU manager
• Add user domain account to workstation
• Assist data owners with archiving to offline storage (dvd/cd)

Environment: Exchange Server 2003/2010, Windows XP/Vista/Win 7, VMware, SAN, VPN and Remote desktop services, Credent Backup

Confidential

Team Lead (Senior Analyst)

Responsibilities:

• Had experience in configuring, installing, troubleshooting and repairing PC and laptop HW/SW.
• Experienced with end user support, possess strong technical knowledge of Windows 7 and Vista as well as a familiarization with Windows XP OS & applications, Microsoft Office products including MS Outlook.
• Worked on Service Desk, customer - service oriented techniques to obtain and resolve problem information, and responds quickly and competently to customer requests.
• Familiar with system administration, including desktop/laptop/server maintenance, support, and repairs.
• Self - motivation, excellent communication skills, and the ability to work with minimum supervision.
• Technical and business experience with a thorough working knowledge of applications, mobile computer hardware, mobile devices (Windows Mobile and Blackberry - RIM) and printer hardware.
• Provided support on Microsoft Exchange 2010 in a clustered enterprise environment with mobile support experience such as BES and iPhone devices.
• Dell or HP Laptop/printer certification desired or ability to secure certification after employment.
• Provided technical support to computer users both on the telephone and face - to - face with a concerted focus on a Service First Customer Support approach.
• Responsible for prompt resolution and reporting of assigned customer problems and requests
• Provided hardware and software setup and support including: Installation and support of firm - standard images and software
• Worked on SCOM and provided End-to-End Datacenter Service Management, Best of Breed Monitoring for Windows and Increased Efficiency.
• Worked on Backup tools like Tivoli Storage Manager and Connected Backup.
• Computer hardware troubleshooting and repair
• Troubleshooting application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting
• Printer and copier interface troubleshooting
• Testing and evaluation of both software/hardware
• Provided technology training classes on a regular basis
• Has worked on Service Desk and also on Incident Management
• Actively participated in Technical Services day - to - day operations
• Resolved schedule conflicts and emergency customer support
• Determined and recommend, as needed, the procurement of appropriate products and components consistent with the organization's needs and in coordination with the Technology Services standard purchasing guidelines
• Performed a variety of support activities including inventory and coordination with outside technology vendors
• Assisted in supporting LAN/WAN and Telecom tasks
• Participated in BCP testing and successfully handled the project.
• Participated in various Regional and National Technology projects and deployments
• Provided On Call Support, Web Support, Voicemail Support and After hours Support.
• Completed ITIL Training.
• Worked 24*7 and Provided After Hours Support.
• Ability to lift and move computer equipment (approximately 30 lbs.)
• Flexible to provide off - hours coverage and emergency support, as needed

Environment: Exchange Server 2003/2010, Windows XP/Vista/Win 7, VMware, SAN, VPN and Remote desktop services, Connected Backup

Confidential

System Administrator

Responsibilities:

• Administrating production of servers/network infrastructure that includes Windows Administration of Domain Controllers, Exchange Mail Servers, print Servers, System Management Servers (SMS),
• Administrating DNS, DHCP, and Exchange & ISA servers. Created and managed user and group accounts in User Manager and in MS Exchange Administration.
• Experienced with HP, IBM & Dell hardware like desktop, laptop and other peripherals.
• Managing Exchange 2003 servers and troubleshooting issues related to mail delivery, configuring MX records to enable and disable domain.
• Responsible for Active directory, GPO, Domain users, Administrating users and groups and given appropriate permissions and privilege to access our LAN and Domain environment.
• Installed & configured Windows 2008 with Active Directory service.
• Installation and Configuration of networks, router/switches configuration and wireless accesspoint/router with security, TCP/IP, VPN, Content Filtering, Access Control Lists on router/switches, VLANs (port mapping, naming etc.), and routing IP address in both LAN/WAN and wireless networks.
• Excellent understanding of SAN, NAS storage architecture.
• Installed and managed McAfee EPO software on servers and clients.
• Responsible for Desktop, Laptop, Network and Outlook support & troubleshooting client’s issues.
• Worked on HP Service Desk.
• Analyse, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Creating a backup job and also took backup of data centre on daily, weekly and monthly basis.
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.
• Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures.

Environment: Exchange Server 2003, Windows XP, VMware.