SUMMARY

• Maintenance - focused engineer who stays current with all system documentation and requirements to develop proactive schedule, performance management, and preventative maintenance plans that ensure all systems experience zero unexpected downtimes.
• Curious, patient, and persistent troubleshooter who practices analysis and diagnosis regularly to be able to step in immediately to determine root causes to issues and design quality-driven solutions.
• Process-minded and requirements-driven system architect who specializes in developing recommendations for new replacement systems and new installations.
• Efficiency champion who delivers clear, direct workflows and detailed project documentation that follows Microsoft Operational Framework and software delivery lifecycles which facilitates information sharing between teams and business leaders.

TECHNICAL SKILLS

Software: Appsense, Apache, IIS, Tivoli Identity Manager, Quest Migrator for Active Directory and Exchange, Centrify, Citrix XenApp (Metaframe) 1.8, 2.0, 3.0, 4.x, 5.x, 6.x Oracle Identity Manager, Sun Console One, Novell eDirectory and ADFS Exchange Hybrid with Office 365, SQL 2012

Hardware: HP Proliant Server products, Oracle M4000, M5000 and T4-4, Confidential Server Products, Cisco Blade Products

Storage: Netapp, EMC VNX, Celera, Symetrix, Clarion, Hitachi, HP Storageworks, Brocade, Cisco MDS

Platforms: UNIX Solaris 9, 10, and 11. Windows NT 4.0, 2000, 2003, 2008, and 2012, Linux RHEL 5, 6. SUSE 11.x and 12.x

Scripting: Unix Shell Script, Perl, Python Windows PowerShell, VBScript. Kix Script.

Backup Solutions: Net Backup, Tivoli Storage Manager, EMC Networker, Acronis, Altris, and Commvault.

PROFESSIONAL EXPERIENCE

Confidential, OR

Senior Systems Engineer, Network Tools Engineer

Responsibilities:

• Built and configured syslog redirection and forwarding alerts.
• Configured Juniper Routers and Switches to work with Puppet to modify snmp and syslog alerting profiles.
• Automation scripts: Powershell, BASH, Python, etc. The purpose was to create inventory and configuration based templates to review with cross systems and network teams.
• Created baseline templates using Solarwinds Network Configuration Manager on Juniper Routers and Switches.
• Created sftp, tftp, and scp backup jobs for network devices.
• Curl based event forwarding to Slack and other common websites for event and system reporting.
• Monitored and created Netflow based alerts and reports along with QOE alerting from remote sites to determine network issues and response times.

Confidential, OR

Senior Systems Engineer, Windows System Engineer

Responsibilities:

• Built 4 Windows 2012 R2 Clusters for SQL 2012 for the new clusters project.
• Interacted with different departments. Work closely with the DBA group in defining storage requirements, utilization reporting, and alerting to production issues. Provide feedback on areas of responsibility, which enhances the overall solutions for storage, backups, and systems maintenance and administration. Build and fixed virtual machines for the QA department.
• Work with Compellent to resolve storage performance issues.
• Tier1 and Tier2 SSD based performance metric and adjustments needed.
• Provided information to management to review quotes to allow increased performance to remain with SAN increases.
• Configured new ESX 5.5 environment at remote sites to manage 400+ VMs at each site.
• Upgraded ESX 5.1 environment to ESX 5.5.
• Resolved iSCSI issues and vmotion performance problems.
• Built and configured hardware and virtual machines that include server operating system installations, including Windows clustering.
• Directed System Engineer team during projects, deadlines, and requirements for business needs.

Confidential, Portland, OR

Senior Systems Engineer, Windows System Engineer

Responsibilities:

• Created Windows integrated Domain certificate server to work with Cisco ASA firewall project for vpn connectivity.
• Identify and address automation of system administration processes including creation of advanced scripts.
• Resolved NetApp and VMware performance misalignment with status reports and V2Vs to correct the issues.
• Created scripted snapshot reports for Netapp and disk latency reports on key metrics and IO performance ratings of slow performing disks.
• Implement CACTI for performance metric against Netapp and VMware environment.
• Syslog and Syslog-ng configuration and log break down analysis.
• FTP server that receives faxes and created Syslog filter to alert on failed logins and fax jobs.
• This fixed company invoices that effected collection and payments from customers.
• Created documented escalation and process to allow the issue to be identified by NOC.
• Commvault administration and performance tuning of key systems.
• Commvault agent installations and troubleshooting backup issues on Windows and UNIX environments.
• Corrected latency backup issues with Exchange 2010 environment by correcting to many snapshots on Netapp SAN.
• Implemented test Office 365 and Exchange Hybrid environment to import into Office 365 cloud.

Confidential, Portland, OR

Senior Systems Engineer

Responsibilities:

• Eliminated potential risk posed by $2-3 million in fines caused by company’s overdue audit; met deadline after automated standalone audit tool failed to work by developing Windows audit script that ran on 300-600 systems.
• Solved previous months-long data migration problem within 1 week by using Rsync to solve issue with no disruptions; engineered smooth transfer of Solaris zone data between sites after project repeatedly failed in past due to congested network that resulted in repeated timeouts or failures.
• Remediated system login issue within 7 minutes from time CIO received initial escalation help desk call to when he arrived at desk to discuss; discovered user login sessions had stopped responding and immediately rebooted system that restored service to new users.
• Automated audit processes to eliminate time-consuming manual staff processing by writing bash scripts in UNIX; enabled audits to track main features and provide key metric reports to end users.
• Developed shared knowledge base for internal program (only 3 people knew how to use) and which had been mandated by corporate headquarters; used subject matter expertise to determine software components within lab environment and wrote up documentation to be shared with all users to facilitate greater access.

Confidential, Portland, OR

Senior Systems Engineer

Responsibilities:

• Outpaced workloads of independent Confidential by 30% used understanding of networking performance fluctuations based on bandwidth being used by backups and virus scans to identify lower use periods to complete more virtual server conversion projects due to more bandwidth capacity being available during downtimes.
• Protected company from $20 million in potential fees and penalties for late payment processing for clients such as Lexus and T-Mobile by stepping in to recover data from failed server and converting it to new server.
• Identified critical flaw in new VMware version and notified vendor of problem to expedite bug fix.
• Tapped to speak at VM World conference based on subject matter expertise in data virtualization..

Senior Systems Engineer

Confidential

Responsibilities:

• Led new Citrix Server 4.5 and Windows 2003 Server deployment project which took place in 50/50 virtual/physical environments for manufacturing company; configured Citrix CAG devices for user access, deployed application packages for common office applications, and migrated users from Groupwise Email to Exchange 2007; deployed SharePoint 2003 server to integrate with Exchange 2007.Qualcomm
• Fueled company’s early adoption of cloud-based computing by completing some of earliest physical to virtual conversion work.
• Cut 80 man hours by redesigning KIX script deployment from ESX 2.x to ESX 3.x for automated server deployments of ESX.
• Reduced Citrix login times from 45 to 5 seconds using flex profile kit which activated small user profiles and allowed configurations to be stored in user directory; also reduced login time help desk calls by 70% by making process run faster.

Confidential, San Diego, CA

Senior Systems Engineer

Responsibilities:

• Improved uptime from 90% to 99.99% by increasing user capacity and eliminating common problems and issues; reconfigured Citrix system to double capacity of users; fixed networking problem with consist, NIC, and SWAP file settings to improve experience and enable servers to go from handling 25 to 50 users per server.
• Resolved printer driver issue where up to 50 users per server were getting forced off system or work was being lost; reconfigured HP universal print drivers to reduce outages and downtime.
• Increased system capacity incrementally by performing Citrix rolling upgrades while boosting capacity from 25 users to 60 users per server.

Confidential, San Diego, CA

Lead Senior Systems Engineer

Responsibilities:

• Fixed chronic outage problems to drive up-times from 85% to 99.999% system availability; deployed universal printer configurations and Appsense to reduce outages and better manage uptimes.
• Improved printer functionality using Citrix to restore servers after having developing solution that enabled system to has 20 users at time without causing reboots.
• Lowered help desk tickets from 80/month to 5 tickets/month while improving user stability and uptime following period of rapid user growth from 20 users to 80 users per server; developed quality-driven solution that included solid-state disk drives, Appsense Application, and script logic solve issue.
• Improved monitoring of critical business applications and system availability by launching 24x7 monitoring through Big Brother to expedite responses to issues and eliminate prolonged downtimes.
• Reduced media costs by 50% while still providing same backup coverage after switching to Iron Mountain tape control.