SUMMARY

• Experienced IT manager wif over 12 years leading IT departments and personnel.
• IT Professional wif 15+ years of Infrastructure and Support experience including working wif routers, switches, firewalls, servers, workstations, nas, virtual environments, cloud computing and VOIP phone systems.

PROFESSIONAL EXPERIENCE

Confidential, Omaha, NE

Infrastructure Specialist/Help Desk Manager

Responsibilities:

• Managed the day to day operations of the company’s helpdesk.
• In charge of all infrastructure from voip, network devices, servers, desktops, laptops, printers, cloud solutions and 3rd party vendors.
• Managed a small IT team in daily operations of company’s infrastructure and resolving issues to keep everything running smoothly.

Confidential, Omaha, NE

Data Research Analyst Security Contractor

Responsibilities:

• Parsed through network security device logs to identify potential threats to clients.
• Mapped potential threats to identify and block similar threats in the future.
• Researched emerging threats and mapped them so that engineers could help prevent security risks for our clients.

Confidential, Omaha, NE

IT Manager/ Senior Network Engineer

Responsibilities:

• Direct all day to day operations, for the commercial IT division of the company.
• Brought on to aid in the development of their commercial side of the business and build a managed services product which included 24/7 monitoring and maintenance, managed antivirus, managed backup and disaster recovery, cloud solutions, managed security, network design and management, wireless solutions.
• Managed all commercial accounts for this small managed services company and related workload.
• Redesigned and created documentation for their company’s policies and procedures for service desk, sales, server setup, network setup, marketing material, technical sales documentation, and all their managed services solutions.
• Managed the team of commercial techs and handled their day to day task assignments. me have also developed commercial call lists and a cold call phone script that proved to be very successful in signing new clients for the company.

Gavilon, Omaha, NE

IT Support Analyst (Consultant)

Responsibilities:

• Worked on Gavilon’s company’s service desk helping users wif computer issues, repairing and setting up computers and networks for both business and residential customers.
• Troubleshot problems for users, over the phone, and through remote connections over the internet.
• Troubleshot hardware, software, and connectivity issues.
• Supported and troubleshoot voicemail, telephone, PBX systems, PDA and mobile computing devices.

Confidential, Omaha, NE

Computer Repair Consultant

Responsibilities:

• Computer consultant repairing and setting up computers and networks for both business and residential customers.
• Troubleshot problems at client locations, over the phone, and through remote connections over the internet.
• Troubleshot hardware, software, and connectivity issues. me additionally supported and voicemail, telephone, PBX systems, PDA and mobile computing devices.

Confidential, Omaha, NE

General Manager

Responsibilities:

• Built the company's network infrastructure resulting in a 48 reduced implementationcost.
• Direct all day to day operations, resource planning, budgeting and operationalinitiatives for this international automotive products manufacturer.
• This was a startup company that was based on a parent company out of Tianjin China. The parent company is the 2nd largest manufacturer and producer of aftermarket radiators in China who ships over 60,000 products per month.
• In house development of the company's website resulting in an 83 reduceddevelopment cost.
• Negotiated shipping rates resulting at a 26 discount.
• Managing the day to day operations of the office and production staff and departmental heads to ensure maximum performance.
• Conducted staff meetings and company meetings wif the CEO and provide progressreports weekly
• Interview, hire, train and dismiss personnel; performed evaluations and decided on salaryincreases and promotions; enforced federal, state, and OSHA regulations as required.

Confidential Fort Meyers, FL

Director of Information Technology

Responsibilities:

• Direct all IT resource planning, budgeting and operational initiatives for this $6.2million, 200+ employee, global consumer Products Company.
• Held autonomous decision - making authority for all IT development and expansion issues, wif a focus on IT organization design, voice and data communications, system integration, emerging technologies, enterprise architectures, data center operations, strategic alliances and data security.
• Manage 9 direct and 86 indirect professionals at multiple locations. Report to the President/CEO.
• Led a series of upgrades and application enhancements, including the replacement ofobsolete systems, hardware and software wif new LAN/WAN technology, completingthe project well under budget.
• Streamlined the IT governance process, reducing project costs by better controlling thebudget and prioritizing unjustified and unreported projects. Standardized the IT VendorManagement cycle reducing overall departmental costs for outsourced products.
• Re-engineered the existing asset inventory management process, and implemented bar-coding technology that saved more TEMPthan 35 of the previously required man-hourresources.
• Responsible for the design, implementation and building of some of the company's applications as well as site design and modifications.
• My main responsibilities were full life cycle development of the firm’s applications and stabilization of the firm's infrastructure and many databases.

Confidential, Omaha, NE

IT Manager

Responsibilities:

• Formulated all IT strategies and managed a 14 person team of developers, graphicsartists, and network administrators.
• Responsible for development and modification efforts of all applications used by this 700 employee global manufacturing company.
• Collaborated wif manufacturing, sales, customer services, finance and external clients to define system requirements and develop appropriate solutions.
• Served as lead developer and principle liaison between technical analysts, developers, sales personnel and the company's non-technical client base.
• Overhauled the corporate information system and deployed a new CRM system thatservices the customer's entire life cycle wif the company. Project returned its initialinvestment in 5 months and saves on annual man-hour costs.
• Built fully integrated critical business systems that encompassed 5 major companyspecialty lines, which included the optimization and enhancement of all 5 respective webpresences.

Confidential

Programmer/Analyst

Responsibilities:

• Responsible for the design, implementation and building of corporate applicationsas well as site design and modifications.
• Key individual in infrastructure design and stabilization of applications.
• Core responsibilities were full life cycle development of corporate applications and stabilization of the corporate infrastructure and applications.

Recall Total Information Management

Confidential

Responsibilities:

• Responsible for all web based sites and applications for the company.
• Responsible for the global management of regional teams stretching 5 continents and 19countries. me saved the company approx. $600 thousand by bringing the development in house instead of outsourcing.
• Responsible for redesign of the corporate intranet as well as adding functionality to the e-commerce products.
• Launched several global policies to improve development, communication, and management of web based initiatives.
• 3rd party vendor interaction and project planning/tracking, performance evaluations, 3rd party vendor reviews and decisions to contract out to those vendors, management of global deployment of updates and changes to applications, and designed and build a content management system for the corporate intranet and internetsites.

Confidential

Web Content Specialist

Responsibilities:

• Responsible for the design and building of corporate intranet sites and applicationsto support them. me was the key individual in interdepartmental intranet development.
• Key responsibilities were full life cycle development of intranet sites for the different departments in corporate IS, located at the Atlanta Computer Facility. (ACF)