SUMMARY

• Are you searching for someone wif teh integrity, reliability and dedication of an IBMer? I am a proactive results - driven Production Control and Support Analyst providing production systems and application support to Fortune 500 customers.
• I offer a hands-on IT background in MVS mainframe systems operations, S/390 hardware planning and installation, z/OS applications support,
• Disaster Recovery, Systems-Managed Storage administration, Life Cycle testing, team leadership, and customer service. I also has a nine year background supporting International GSM Financial Data Clearing and billing applications.
• I am a determined advocate wif a passion for operating and supporting strategic business systems and applications and possess a “go teh extra mile” attitude. I am seeking to grow my career in a customer oriented and technology driven environment.
• Strong MVS - z/OS background operating and supporting Confidential mainframe systems and storage subsystems
• JCL creation and automation; TWS batch job scheduling; Job abend resolution; Applications troubleshooter
• Backup and recovery; Security administration; Connect:Direct file transfers; SMP/E and software installations
• Proven versatility leading enterprise scale production Data Clearing and Financial Settlement applications
• Proactive customer service for Fortune 500 and international clients as well as focal point for production teams
• Client implementations, migrations, and support; Age tested aptitude for hardware, software, operating systems
• Excellent communications; Self-starter initiating, organizing, and prioritizing workloads; Team player
• Unblemished record for dependability, integrity, availability, and senior leadership; Solid work ethic

TECHNICAL SKILLS

DASD Backup and Recovery; RACF security administration; GSM billing, clearing, and financial settlement services; Fortune 500 customer support; Adherence to TADIG and ASN1 industry standards; Fraud and High Usage reporting; Planning Confidential 9672 CMOS processors; IOCP/IODF I/O configurations; Configuring hardware subsystems; Confidential 3390, 9393, and 2105 Enterprise Storage Server DASD; ESCON Directors: Confidential 3480, 3490, 3494 ATL, Magstar 3590, and VTS tape.ABARS, CA1, ChangeMan, Control-M Scheduler, Connect:Direct, DASD, DFP, DF/DSS, DF/HSM, DF/SMS, DF/SORT, DFSMSdfp utilities, ESCON cabling, ESP Scheduler, Excel spreadsheets, FDR, FILE-AID, FTP, HCD, ICK/DSF, ICF catalogs and utilities, IDCAMS, INSYNC, IOCP, ISMF, ISPF, JCL, JES2, mainframe, MVS, OS/390, RACF, RMF, SAR, SDSF, SMF, SMP/E, SMS, SQL queries, SUPERC, SYNCSORT, TSO, Tivoli TWS Scheduler, VSAM, Windows, and z/OS.

PROFESSIONAL EXPERIENCE

Confidential, NC

Production Support Analyst

Responsibilities:

• Production Control focal point for teh AAMVA, Daltile, Hertz, Piedmont Natural Gas, and Verisign clients
• Production Control backup for teh Amtrak, Macy’s, and State of Georgia clients
• Build and maintain mainframe Tivoli Workload Scheduler (TWS), Z-Centric, and Control-M job schedules.
• Analyze and diagnose TWS, Z-Centric, and Control-M job failures
• Develop, automate, and implement batch job “Value-Add” solutions for customer requirements
• Reduce SLA misses by providing sizing and optimization solutions to reduce storage abends
• Active participant in client Disaster Recovery exercises
• Adhere and provide evidence to SOX and Ernst Young Auditors

Confidential, Tampa, FL

Systems Engineer and Billing Analyst

Responsibilities:

• Increased client satisfaction and retention while performing and overseeing teh implementation, processing, and reporting for 200+ GSM clients including AT&T, China Unicom, SFR, T-Mobile, Telefonica, and Vodafone
• Spearheaded mainframe systems and storage optimizations, reduced job failures, exceeded SLAs, created capitalsavings, and maintained an excellent rapport wif high-level management and cross-sectional team members
• Integral team member migrating financial applications to 2 Data Centers and merging wif a new company
• Administered backups, DR, and security; Passed all Disaster Recovery exercises and Sarbanes-Oxley audits
• Downsized 3rd party vendor products replacing wif user written utilities; Automated information extraction
• Replaced StopX37 wif SMS enhanced functions; Analyzed data retention and reduced storage requirements

Confidential, Boulder, CO

Large Systems Disaster Recovery Support Specialist

Responsibilities:

• Promoted to technical lead of teh MVS Systems Support team
• Focal point for Large System’s cross-functional teams wifin Confidential ’s Business Recovery Services Center
• Team built teh Data Center infrastructure in support of teh S/390 Disaster Recovery mainframe environment
• Implemented client Disaster Recovery events and solutions while interfacing wif Confidential development teams
• Increased program efficiency by taking initiative in Project Manager and Technical Representative roles wifin Confidential ’s 9672 G3 and G4, 9393 Ramac Virtual Array, 2105 “Shark”, and Remote Copy Early Support Programs
• Co-technical lead for Parallel Sysplex under VM Early Support Program

Confidential, MD

Enterprise Systems and Storage Management Support

Responsibilities:

• Installed and maintained numerous Confidential Operating Systems ranging from MVS - OS/390
• Maintained and supported MVS Program Products and OEM products; customized based on benchmark reqs
• Regularly ran “Health Reports”, applied RSUs and PTFs, and troubleshot production problems
• Planned CPU, DASD, tape, and ESCON Directors for teh Large Systems Sysplex benchmark environments
• Participated in Confidential ’s DF/SMS Early Support Program in teh capacity of a SMS Administrator

Confidential, Gaithersburg, MD

Large Systems Hardware Configurations and Planning Advisor

Responsibilities:

• Planned and configured CPU, DASD, tape, and escon directors for teh Large Systems benchmark environments
• Planned and configured unannounced CPUs and DASD for early testing
• Relocated teh Data Center’s benchmark environments to a new building
• Setup a satellite location for remote business offices

Confidential, Gaithersburg, MD

MVS Computer Operations

Responsibilities:

• Promoted to lead MVS operator after 2 years
• Assisted librarian categorizing disk and tape inventories
• Assisted wif system reconfigurations
• Assisted wif I/O cabling